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Over 18,000 participants
have in the year under review already taken part in courses at Swisscom Academy – Swisscom’s educational programme. The recommendation rate was 99%.

Malik Hashim
Instructor Swisscom Academy

“It makes me proud when my customers get more enjoyment out of their Smartphones and I can help them access the digital world. In the two-hour Swisscom Academy courses, I learn about our customers and come to appreciate that their compliments are sincere.”

Over 18,000 participants
have in the year under review already taken part in courses at Swisscom Academy – Swisscom’s educational programme. The recommendation rate was 99%.
Human Centered Design
represents the conscious creation of attractive, memorable experiences for all Swisscom customers.

Mathias Schmocker
Expert Experience Validation, Human Centered Design

“I share the responsibility of designing the customer experience as a whole and always act in the interests of our customers. Our team takes the time to involve customers and employees who come into contact with customers in the development activities. It gives me great pleasure to see the added value that our day-to-day work creates.”

Human Centered Design
represents the conscious creation of attractive, memorable experiences for all Swisscom customers.
The data volume transmitted on the mobile network
doubles every year, placing great demands on network operators. Swisscom has offered its customers the best mobile network in Switzerland for many years.

Helene Nünlist
ICT System Manager

“Innovation and expertise are prerequisites if we are to continually improve our customers’ telephony and surfing experiences. I react immediately when there are incidents in the network and play my part to ensure the best possible mobile phone network.”

The data volume transmitted on the mobile network
doubles every year, placing great demands on network operators. Swisscom has offered its customers the best mobile network in Switzerland for many years.
Over 2,000 Swisscom Friends
help their neighbours with technical issues. The service’s recommendation rate is 98%.

Lukas Peter
Initiator Swisscom Friends

“Together with my colleagues, I am pleased to have been able to bring the idea of a new type of customer service platform to fruition at Swisscom. Swisscom Friends offers quick neighbourly help for carefree interaction in the digital world. With over 1,000 interventions per month, it is clear that Swisscom Friends has developed into a successful service.“

Over 2,000 Swisscom Friends
help their neighbours with technical issues. The service’s recommendation rate is 98%.
Of the more than 10,000 myCloud users
60% use the app several times a month. myCloud is the Swiss Cloud solution for photos, videos and other data.

Christian Blättler
Informatics apprentice EFZ, third year of apprenticeship

“I am trusted and given the opportunity to employ my programming knowledge to simplify complex processes for our customers.”

Of the more than 10,000 myCloud users
60% use the app several times a month. myCloud is the Swiss Cloud solution for photos, videos and other data.