Reporting: procedure and organisation
- Customers: Surveys on topics including customer satisfaction (see page 54 of the annual report).
- Employees and employee representatives: Two roundtables with the trade unions, which are comprised of an equal number of employees and representatives of the employer, as set out in the collective employment agreement (CEA) and six meetings in 2015 with all employee representatives (ten employee representatives) about the reorganisation and jobs (in both employee sections in the Annual Report from page 55 ff, and in the section on Swisscom as an attractive employer in the Sustainability Report from page 45).
- Shareholders: Financial topics (revenue, dividends, etc.) at the Annual General Meeting in April 2015 or at roadshows (Financial Report).
- Public authorities: Contact with municipal authorities as part of the Dialog model, mainly regarding the topic of antennas (>530 dialogues in 2015, in the sustainability report in the section on work and life), with the cantonal authorities (once per canton) and with members of parliament (once per session, i.e. four times a year) on topics such as roaming, the FTTH rollout and the ICT environment.
- Suppliers: Swisscom maintained commercial contacts with its suppliers in 2015 and had further contacts as part of the self-assessment and audits. See the section on the fair supply chain in the sustainability report.
- Partners/NGOs: Swisscom held two “Leadership Dialogues” in 2015 and had exchanges with its partners during the course of projects.
Swisscom plans to involve additional stakeholders in the validation of the Sustainability Report over the course of the next few years.