Reporting: procedure and organisation

This Sustainability Report complies with the GRI principles on reporting. It is structured in line with the “comprehensive option” under GRI, meaning that it also contains specific standard disclosures in addition to general standard disclosures.

Swisscom has in the past few years developed a clear understanding of the issues pertaining to its immediate environment. In addition, issues are reported to Swisscom directly by stakeholder groups or identified through findings taken from recent studies, market research, trend analyses and benchmarking reports. All of these issues are included in the materiality matrix.

Over the past few years, Swisscom has increasingly involved its stakeholder groups in the evaluation and assessment of the materiality of issues as well as in the setting of strategic priorities.

The results of the materiality analyses make a significant contribution to the formulation of the CR strategy and the definition of thematic focus areas. They form the basis for the report.

Swisscom often involves stakeholder groups in the validation of issues and corresponding reporting. During the year under review, for example, Swisscom had its Sustainability Report assessed by internal stakeholders.

The processes and procedures to be used with some stakeholder groups can then be defined directly wherever necessary. Swisscom collaborates with the Federal Office for Energy (FOE), for instance, to provide information on its contribution to the “Role Model in the Area of Energy” (“Vorbildfunktion des Bundes im Energiebereich” – VBE) working group. It also works with the Energy Agency of the Swiss Private Sector (EnAW) and WWF as part of the Climate Savers Group while also collaborating with other businesses in the ICT sector to contribute to the report on media skills in Switzerland.

It was also in contact or held talks with the following stakeholder groups on topics that are a component of this report:

  • Customers: Surveys on topics including customer satisfaction (see page 54 of the annual report).
  • Employees and employee representatives: Two roundtables with the trade unions, which are comprised of an equal number of employees and representatives of the employer, as set out in the collective employment agreement (CEA) and six meetings in 2015 with all employee representatives (ten employee representatives) about the reorganisation and jobs (in both employee sections in the Annual Report from page 55 ff, and in the section on Swisscom as an attractive employer in the Sustainability Report from page 45).
  • Shareholders: Financial topics (revenue, dividends, etc.) at the Annual General Meeting in April 2015 or at roadshows (Financial Report).
  • Public authorities: Contact with municipal authorities as part of the Dialog model, mainly regarding the topic of antennas (>530 dialogues in 2015, in the sustainability report in the section on work and life), with the cantonal authorities (once per canton) and with members of parliament (once per session, i.e. four times a year) on topics such as roaming, the FTTH rollout and the ICT environment.
  • Suppliers: Swisscom maintained commercial contacts with its suppliers in 2015 and had further contacts as part of the self-assessment and audits. See the section on the fair supply chain in the sustainability report.
  • Partners/NGOs: Swisscom held two “Leadership Dialogues” in 2015 and had exchanges with its partners during the course of projects.

Swisscom plans to involve additional stakeholders in the validation of the Sustainability Report over the course of the next few years.