Environment, objectives and management approach

Swisscom’s Group Human Resources division is responsible for implementing a uniform HR and social policy throughout the company and formulates and promulgates Group-wide standards, guidelines and principles. In collaboration with line management and the Compensation & Benefits, Development, Employment Relations and Recruiting & Employability competence centres, the HR departments of each individual division implement the guidelines and support the line in all personnel-related matters, from hiring to employee departures. The Group Human Resources division supports the Group Executive Board and Board of Directors on HR policy matters, such as terms and conditions of employment, salary system and diversity. It conducts management development, succession planning and employee development in collaboration with the operating units as part of strategic personnel planning.

Group Human Resources is also responsible for professional and vocational training throughout the Group, and as such, makes a key contribution to Switzerland as a business location. In its dealings with the social partners and employee associations, Group Human Resources advocates the interests of the Group as a whole.

In order to help shape future challenges, Group Human Resources plans its resource requirements from a quantitative and qualitative point of view, defines the framework and key priorities for employees’ professional development and establishes a management culture characterised by trust, appreciation and a healthy focus on performance, as well as the strengthening of the four key skills “entrepreneur”, “networker”, “trainer” and “self-management”. In doing so, Group Human Resources plays a significant role in the execution of the company’s business strategy.

The notes to the “Employees” section relate to pages 55–60of the Annual Report.