Health and safety in the workplace

Employee health

Having employees who are healthy and motivated over the long term is important to Swisscom. In line with its strategy, Swisscom therefore makes targeted investments in Occupational Health Management (OHM) initiatives and programmes. Swisscom completely revised its OHM strategy in 2015. In future, Swisscom will limit itself to clear focus areas, with physical safety being the top priority.

In order to increase the range of its measures, OHM appoints internal employees as ambassadors. These ambassadors work in different locations as contacts for employees on behalf of Occupational Health Management.

In the view of Occupational Health Management, cross-divisional cooperation with other departments and programmes, such as the Leadership Academy, Move! and Corporate Responsibility, plays a key role here.

The absence rate has fallen from 3.4% in 2009 to 2.9% in 2015. The rate of 2.9% during the year under review was slightly above the prior year. The increase is due to the flu outbreak in the first quarter as well as a slight rise in non-work-related accidents. The goal in 2016 is to once again reach 2.8% and, if possible, reduce the absence rate even further. Because of the slightly higher number of non-work-related accidents, Swisscom began a three-year non-work-related accident campaign in cooperation with SUVA. This campaign has a number of different elements, including the sale of protectors and helmets for various sports as well as several learning lunches on topics including hiking, head protection and proper walking technique. The individual offers were launched in 2015 as part of a pilot trial. They will be expanded and added to in 2016. Further details and performance indicators can be found in the table “Employees in figures”.

See Sustainability Report pages 53–55

Swisscom continues to focus its occupational health management activities on prevention in order to promote and maintain employee health. In 2015, Swisscom tested MBSR offers (mindfulness-based stress reduction offers) in the form of courses and online courses as well as a bio-feedback method. There are also plans to introduce an online course on methods for dealing with stress as a pilot trial in 2016. Swisscom introduced new health checks for top management and intends to expand these offers.

In 2015, Swisscom launched an advisory centre (Care Gate) for questions relating to health and social issues as well as employability. Swisscom employees and managers can receive professional and confidential advice via telephone, email, videoconference and chat.

Swisscom actively supports the Compasso organisation as a member and sponsor. Compasso focuses on providing employers with information on how to deal with people with health problems. It is widely supported and is sponsored by the Swiss Employers’ Association.

Health and workplace safety

As set out in the collective employment agreement (CEA), Swisscom respects and protects its employees.

Under the overarching term “safety”, which includes occupational health and safety, Swisscom maintains a process-oriented management system. Safety is a part of the occupational health management system which ranges from a strategy for handling health risks at the workplace to the promotion of health and safety during non-working hours. Swisscom implements the statutory regulations consistently, thus protecting the health and integrity of its internal staff as well as external employees hired by its contractual partners.

The management system is based on Guideline 6508 issued by the Federal Coordination Commission for Occupational Safety (FCOS). There is a specific operational group solution for Swisscom, the focus of which is on work areas with a higher potential for risk. The “Safety at Swisscom” operational group was created and submitted to FCOS; this group is expected to receive official approval in 2016.

Swisscom fully implements codetermination rights. In doing so, the CEA grants the employee representative committees a right to be informed in terms of ergonomics (design of workstations and working environment), health protection and health care. The employee representative committees and social partners also have a right of consultation with regard to the prevention of work-related accidents and occupational illnesses and safety. Various Swisscom committees coordinate and organise training courses, initiatives and measures aimed at promoting safety and health protection in the workplace.

The risk of work-related accidents has declined over the past ten years. In the tertiary sector “trade and services”, the frequency of accidents has remained relatively stable and currently stands at 50 per 1,000 full-time employees. By comparison, Swisscom has a rate of 16 accidents per 1,000 full-time employees, which underlines that Swisscom manages its occupational safety in a serious and conscientious manner. Around 60% of the work-related accidents at Swisscom occur at cablex, which is involved in the areas of network construction, radio networks and in-house installation. However, in comparison with other companies in the electrical network construction/electrical installations sector, cablex’ accident frequency falls within the average range.

  2013   2014   2015
Number respectively as indicated   Male   Female   Total   Male   Female   Total   Male   Female   Total
Sickness and accidents GRI (S+A)                                    
Average Number of FTE   12,095   4,356   16,451   12,595   4,570   17,165   13,010   4,666   17,676
Regular working days   3,054,809   1,107,753   4,162,562   3,183,404   1,162,790   4,346,194   3,314,564   1,193,573   4,508,137
Days lost due to sickness (w/o work-related sickness)   59,829   41,291   101,120   59,918   42,568   102,486   65,081   45,451   110,532
Days lost due to work-related sickness   8     8   28     28   57     57
Days lost due to work-related accidents   1,890   425   2,314   3,012   242   3,254   2,143   298   2,441
Days lost due to non- work-related accidents   11,573   5,009   16,582   11,347   4,142   15,489   11,212   5,125   16,337
Days lost total (S+A)   73,299   46,724   120,024   74,305   46,951   121,256   78,493   50,874   129,637
Number of cases of sickness   15,549   9,677   25,226   14,951   9,419   24,370   16,815   10,101   26,916
Work-related accidents   251   55   306   243   44   287   252   62   314
Number of non-work-related accidents   1,822   618   2,440   1,879   623   2,502   1,941   683   2,624
Total cases   17,622   10,350   27,972   17,073   10,086   27,159   19,008   10,846   29,854
Share of days lost due to sickness (w/o work-related sickness)   1.96%   3.73%   2.44%   1.88%   3.66%   2.36%   1.97%   3.81%   2.46%
Share of days lost due to work-related sickness   0.0002%     0.00020%   0.0009%     0.0007%   0.0020%     0.0010%
Number of work-related accidents   0.06%   0.04%   0.06%   0.09%   0.02%   0.08%   0.06%   0.03%   0.05%
Share of days lost due to non- work-related accidents   0.38%   0.45%   0.40%   0.36%   0.36%   0.36%   0.34%   0.43%   0.36%
Share of days lost total (S+A) in %   2.40%   4.22%   2.89%   2.33%   4.04%   2.80%   2.37%   4.27%   2.88%
Work-related deaths         1 1     1 1      
Net presence in FTE   123,338   43,503   166,841   129,002   45,680   174,682   132,514   46,434   178,948
Total productive hours performed   20,749,395   7,372,945   28,123,072   21,708,650   7,742,911   29,452,423   22,475,000   7,911,034   30,386,034
Productive time per FTE in hours   1,716   1,693   1,710   1,724   1,695   1,716   1,728   1,696   1,719
1 Car accident on the way to work

Move! and the Swisscom Games

Move! is a programme that promotes activities in the areas of health, sport and culture, such as football, skiing, climbing, aikido, tai chi and yoga as well as elocution, writing and stress management lessons. Employees can become Move! coaches or take part in an activity. Activities are conducted during the employees’ free time. Move! broadens horizons and brings employees from different areas of the company together. In 2015, 150 Move! coaches offered and supervised 300 activities.

Swisscom Games – Share the Spirit!

From January to June 2015, a total of ten Swisscom Games events were held throughout Switzerland, including nine regional events and the closing event with its established programme in Tenero. Employees were able to sign up for a team or an individual activity in the fields of Competition, Movement or Culture, or attend as a volunteer or fan. A total of around 7,000 employees took part in the Swisscom Games.

The Swisscom Games are a biennial event. They are a key networking opportunity for employees and an important part of the corporate culture. The next Swisscom Games will take place in 2017.