CO2 savings by customers thanks to sustainable ICT services

The ICT sector has a key role to play in reducing CO2 emissions. A study conducted by the Global e-Sustainability Initiative found that the ICT sector has the potential to reduce CO2 emissions worldwide by some 16%. This potential reduction is around seven times the amount of CO2 emissions produced by the sector itself.

Swisscom invests a lot of effort in structuring its offerings in a more resource-friendly and energy-efficient manner, and offers products and services that support customers in reducing their CO2 emissions, in saving energy and in improving the work-life balance of their employees.

ICT solutions contribute to reducing CO2 emissions in day-to-day work. For example, virtual conferences allow companies to cut down on business travel, and communications solutions allow employees to work from their home office. Furthermore, the further optimisation of vehicle fleets, the use of energy-efficient services from data centres and the intelligent control of office buildings, equipment and power networks can all make a useful contribution toward reducing CO2 emissions.

Private households reduce CO2 emissions when they replace physical media such as CDs, DVDs and magazines with digital products. E-shopping eliminates the need to make trips to brick-and-mortar stores and reduces the energy required to maintain the sales outlets.


Sustainable ICT services for business customers

Sustainable ICT services from Swisscom help business customers in their efforts to reduce their energy consumption and CO2 emissions. Swisscom has set itself the target of boosting revenues from these services by 10% on an annual basis in the following areas of activity:

  • ICT solutions for buildings: Optimisation of energy consumption
  • ICT solutions for mobility: Reduction of business travel
  • Data centre services: Outsourcing and virtualising servers in efficient data centres to optimise energy consumption
  • Dematerialisation: Reducing the use of paper through solutions for paper-saving printing and working without paper
  • Home office: Home office and mobile working solutions to reduce business travel
  • Virtual conferences: Solutions for efficient workplaces in order to reduce business travel

In 2015, Swisscom introduced the “Together we can increase sustainability” label for sustainable ICT services.


The label designates sustainable products and services that help companies save energy and resources or improve the work-life balance and satisfaction of their employees. A list of the relevant products can be found on the Internet.


Sustainable ICT services for residential customers

The residential customer segment of Swisscom Switzerland launched a programme during the year under review to further develop its range of Green ICT services for residential customers. In doing so, Swisscom aims to optimise its services from an ecological point of view (e.g., in terms of radiation and energy efficiency) and provide its residential customers with transparent information.

During the year under review, this programme could boast the following successes:

  • Dematerialisation thanks to online billing: Online bills are an attractive and environmentally friendly alternative to paper bills. The share of customers who opted to receive their bill online rose from 20.8% in 2014 to 25.3% as of the end of 2015. In its communications with customers, Swisscom alludes to the fact that online billing not only benefits the environment, but also saves the customer time and money. The company also carries out campaigns together with the WWF to try to impress the advantages of paperless billing onto its customers. Finally, it optimised its remaining paper billing through the introduction of a simple billing process, among other measures, which enabled it to save around 33 million sheets of paper.
  • Data centre services: The Docsafe data centre service allows residential customers to securely store all their documents in their own personal cloud on Swiss servers. The documents can then be managed, accessed from anywhere in the world and shared in encrypted format via computer, tablet or mobile phone.
  • Smart energy: The subsidiary Swisscom Energy Solutions Ltd has launched the tiko service, which allows residential customers to control their heat pumps, electric heating systems and boilers remotely and immediately alerts them in the event of any problems. tiko also compares the energy efficiency of heating systems in homes and businesses, and is free of charge for residential customers of Swisscom. This service aims to recover balancing energy within the Swiss energy market that can be used to offset fluctuations in demand by creating the largest possible pool of heat pumps and electric heating systems. This pool will allow significantly more renewable energy from energy sources such as wind and sun to be incorporated in the power supply and, in doing so, stabilise the power network.