Supplier risk management
Risk management system
In 2015, Swisscom reviewed and reclassified existing and some new product groups from the perspective of Corporate Responsibility. It decided to maintain the current risk structure and has completed a critical revision of the list of suppliers in high-risk product groups. Of these, all of the major suppliers are already registered on the e-tasc platform from EcoVadis. For potential supply partners and invitations to tender, Swisscom continues to use the implemented process. In addition, the new SRN platform will enable a first estimate of a supplier’s overall risk.
Risk management procedure in the supply chain
Swisscom does not assess the risk of all its supply partners. Instead, it uses a filtering process to determine the effective risk potential at an early stage, while at the same time reducing the number of supply partners to be assessed.
Filtering process: Risk management procedure in the supply chain
In the second stage, Swisscom then identifies the supply partners whose goods have been assigned to the product groups with high- and medium-risk profiles. It reviews the risks of these supply partners individually using clearly defined criteria. Goods belonging to a category with medium and high risks are also used to determine the risks of potential supply partners. The results of the assessment are then taken into account when deciding on a possible collaboration.
Overview and requirements of risk management in the supply chain
Corporate Responsibility Contract Annex
In 2015, nearly 100% of the total order volume came from suppliers that had accepted the CR Contract Annex (CRCA). The proportion of suppliers who have signed the CRCA remains stable at a high level.
Swisscom was also subjected to a re-assessment in 2015, achieving the “Gold Level”.
- Preparation: Audits are based on information that must be obtained in advance via the company to be audited.
- Qualified auditors: Audits are carried out by international auditing companies that have specialist knowledge of the social and environmental conditions particular to the country in question.
- Confidentiality: Confidentiality agreements are signed with suppliers, so audit results are only known to JAC members.
- Methodology: The JAC members create a checklist based on the SA 8000 (including in relation to working conditions, health and safety, environment, business ethics, management system) and ISO 14001 standards. On-site audits with the relevant dialogue partners are also taken into account.
- Report: The report formulates the findings based on objective evidence.
- Collaboration with suppliers: The collaboration is based on the common understanding that the CR risk management system plays a key role in supporting responsible and sustainable development.
- Collaborating with and further developing suppliers: On the basis of the findings from the audit, corrective measures are drawn up with suppliers to correct shortcomings. The respective JAC member follows the implementation of these measures until they have been successfully completed.
As part of its overarching CR Strategy 2020, Swisscom aims to improve the working conditions of two million people by 2020. To this end, it has intensified its international partnerships, such as the one it maintains with the JAC, in order to ensure implementation of the measures in close collaboration with its suppliers.
The audits identified the following number of shortcomings:
|Number of problems||2013||2014||2015|
|Health and safety||62||68||100|
|Working hours / overtime||52||73||77|
|and “Worksheet emissions factors combustion”, FOEN, 2005 (in german).||31||64||45|
|Child and juvenile labour||10||10||12|
|Forced labour and discrimination||7||10||13|
The individual JAC members are continuously addressing these shortcomings. The collected data is updated regularly and discussed in the steering committee.
Carbon Disclosure Project (CDP) – Supply Chain Program
As part of its CR Strategy 2020, Swisscom is pursuing a specific target in the area of climate protection (2:1 target). As the supply chain is responsible for a major portion of Scope 3 emissions, CO2 emissions in the supply chain play a very important role. Swisscom therefore aims to define set reduction targets with individual suppliers in 2016. Thanks to the emission data that the CDP collects from suppliers, Swisscom has a reliable basis for determining these reduction targets for itself and for its key suppliers.
Optimisation of delivery
Thanks to the OPAL project (optimisation of delivery), Swisscom reduced its costs and its impact on the environment during the year under review. Swisscom now delivers most routers and TV boxes from the same location where they are manufactured. This results in CO2 savings as a result of the lower number of trips and smaller amount of transport packaging made of cardboard and plastic.
GeSi – commitment
As part of GeSi, the Global e-Sustainability Initiative, the world’s leading ICT providers are committed to sustainable change using new technologies. In particular, Swisscom works within the GeSi framework to promote fair and sustainable supply chains based on global cooperation. It participates in numerous CR projects and plays an active role in them. These projects include, for example, sponsoring and collaborating in the “Smarter 2030” study; developing and positioning the “SASF (Sustainability Assessment Standard Framework)” as the future standard for the entire ICT sector; and the continuing development of e-tasc as an overarching platform for conducting self-assessments and audits of suppliers.See
Main risk factors in the supply chain
Swisscom attaches great importance to the observance of human rights in the areas specified by the Social Accountability International (SAI) SA 8000 standard, which include child labour, forced labour, health and safety, freedom of association and the right to collective bargaining, discrimination, discipline, working hours and remuneration.
Climate risks from CO2 emissions
Climate change poses risks, for example in the form of increasing levels of precipitation as well as higher average temperatures and extreme meteorological events. These risks could compromise the manufacture of telecommunication products and network equipment and its transport into Switzerland, and thus have a negative effect on Swisscom’s market opportunities and operations. Swisscom’s greenhouse gas inventory shows that the majority of its CO2 emissions are attributable to the supply chain, a fact Swisscom takes account of in its strategic priority on climate protection.
- January 2012: Swisscom became a member of the World Resources Forum Association (WRFA) through its membership in the Global e-Sustainability Initiative (GeSI).
- March 2012: Inaugural meeting of the WRF Association, at the meetings of which Swisscom represents GeSI.
- March/October 2013: Participation at the Annual General Meetings of the WRFA in St. Gallen and the WRF in Davos.
- October 2013: Dialogue with the NGO “Bread for All” and participation at the “High Tech – No Rights” symposium in Berne.
- 2014/15: Preliminary enquiry into participation in Fairphone. Participation is planned for the beginning of 2016, at the same time as the launch of the second generation of end devices.
Swisscom has established a policy of zero tolerance towards corruption in its guidelines. These guidelines are implemented through regular training, reviews and audits across the Group. Suppliers are required to comply with the guidelines as well. Swisscom expects neither its own employees nor any of its suppliers to grant or accept any undue advantages. Infringements may result in disciplinary actions for Swisscom employees, up to and including dismissal. If it is proven that a supplier violated anti-corruption laws, they may be reprimanded and, as a last resort, removed from the supply chain.See
Supply chain ratings
With a score of 93 out of 100 in the Dow Jones Sustainability supply chain ratings and 98A from the CDP, Swisscom is positioned as one of the top telecoms companies.