Stakeholders’ letter

Dear Readers


People and the relationships that bring them together are at the heart of what Swisscom does. Be it as customers or colleagues, in business or in private, as a team or as individuals; but ultimately as a part of society – the relationship between Swisscom and Swiss society is more than a mere bond, it is reciprocal. If the people of Switzerland feel good, Swisscom feels good. This is precisely why Swisscom considers sustainability as a long-term investment in our future.

How can we achieve the targets we’ve set ourselves for the future? By thinking ahead when setting goals and acting boldly. In doing so, we want to support one million people in fulfilling their desire for an increasingly mobile working environment. This enables significant CO2 savings and takes pressure off public traffic infrastructure. We also want to educate one million people on how to use media safely and responsibly, helping them avoid negative consequences before they arise. In an increasingly networked and digitised world, Swisscom always offers its customers the best – regardless of their location. This is because Swisscom wants people and businesses in Switzerland to be able to fully exploit the opportunities of the networked world.

That is exactly how we embrace sustainability: we do not compensate, we reduce and we avoid. Swisscom has grown over the past years and now has more customers, more staff and more revenue. In one area, though, we have recorded a decline – a decline we are proud of: we have reduced our emissions, and we have done so with only a slight increase in energy consumption. We have come to learn that everything is inextricably linked, and that building a stable relationship requires effort – every day.

Swisscom assumes responsibility for our environment, our society and our economy – both now and in the future. We have developed a sustainability strategy that complements our corporate strategy and is based on numerous discussions with customers, employees, investors, NGOs, politicians, experts, authorities and the Swiss Confederation. This strategy encompasses our commitment to the environment, society and the economy, and defines six goals that we intend to achieve in the areas of climate protection, work and life, improving media skills and networking, attractive employer, and fair supply chain by 2020. For example, we intend to use our ICT services to save twice as much CO2 as we emit in the course of operations and along the entire supply chain. In addition to the environment and the economic objective of further connecting the whole of Switzerland, our main focus is on people. Under the “work and life” goal, we aim to provide support to a million customers both in terms of mobile working as well as in living a healthy lifestyle. As the leading provider in the area of data security, we want to provide a million customers with support in using media in a safe and responsible manner and thus help to develop Switzerland’s media skills. Through our services, we want to make a long-term contribution to creating a prosperous Switzerland and to treating people and the environment with a great deal of respect. “Sustainability” is therefore one of the core values of our mission statement. By this, we mean thinking holistically and in a networked manner, securing long-term business success, assuming responsibility and using resources sensibly. We identify strongly with the Swiss community, as people and their relationships are at the heart of everything we do.


Kind regards


Stefan Nünlist

Head of Group Communications & Responsibility


Res Witschi

Head of Corporate Responsibility