Work Smart offers

Work Smart

Swisscom has a vision for internal cooperation: All Swisscom employees work together directly, easily and without barriers – as part of a team or with colleagues and external partners. This collaboration will take place not only in the office, but also via mobile phone and online – from anywhere or whenever the employee so desires, and with the device that best meets his or her needs. Therefore, the Swisscom solutions should not only enable employees to work flexibly and in any location, but should also ensure a productive exchange of knowledge and information. In this way, the solutions boost the productivity of employees and provide them with the opportunity to choose the most suitable place to work, for example, at a home office in order to complete tasks requiring a high level of concentration. Finally, employees are able to use travel and waiting times more productively as part of flexible working.

Flexible working also increases individual job satisfaction and improves personal well-being through a strong work-life balance, taking into consideration employment law and the conditions for collective employment agreements, in order to prevent any potential negative effects. Appointments with a doctor or mechanic are easier to reconcile with work compared to rigid working models. Finally, flexible working makes it easier to participate in volunteer work in associations or daytime leisure activities like outdoor sports, as employees can catch up on work in the evening. And as part of an expansion of flexible time management, Swisscom also offers employees the option of purchasing additional holiday time. This model allows employees to purchase up to ten additional days of holiday leave, thus increasing their individual flexibility.

Great potential through mobile working and acyclic commuting

Swisscom is taking an in-depth look at the advantages of mobile working and the associated cultural shift taking place at companies, for example with the study WorkAnywhere or FlexWork. During the year under review, Swisscom took part in a study on commuter traffic during peak hours and published guidelines for managers.

On an individual level, about 54% of Swiss employees have the opportunity to participate in mobile working. Around 1.35 million people in Switzerland are currently engaged in mobile working “very frequently” (11% of around 4 million workers), “frequently” (12%) or at least “occasionally” (11%). Of this number, about 54% use Swisscom broadband connections, i.e. some 830,000 people. In Switzerland, a total of around 42 million work days are completed at a home office.

The following services support mobile working:

  • Conferencing services: the traditional teleconferencing services. These can now be supplemented with functions such as screen sharing for group presentations.
  • Managed Communications & Collaboration: the communications solution that is integrated into the personal workspace. It allows for web and videoconferencing, screen sharing and the joint editing of documents, and also includes chat functions and information on the presence status.
  • Vidia: a higher-resolution videoconferencing solution that can be used with every available screen.
  • Remote Access: remote access to the company’s network. This service enables employees to work with company documents and data regardless of their location or the time.

Swisscom is a Work Smart Initiative partner

The Work Smart Initiative facilitates new ways of working and supports cultural change. To this end, it promotes flexible work irrespective of location and access to knowledge that knows no boundaries. This helps balance work and family life, integrate part-time workers in the work process and use resources and infrastructure more intelligently. Swisscom is an active player in the Work Smart Initiative, sharing its experiences, and it hopes to contribute to a sustainable Switzerland with its knowledge. This is because it is not only customers and employees who benefit, with more flexibility and quality of life, but also companies, which gain greater productivity.


Providing information to and raising the awareness of customers and the wider population

In 2015, Swisscom expanded its partnership with WWF Switzerland. It is now the main sponsor of the WWF “Ratgeber” (advisor) app and the WWF Footprint Calculator. With the advisor app, the WWF and Swisscom are heading in a new direction as “partners for the environment”. A separate section within the app illustrates Swisscom’s commitment to the environment and society and is evidence of Swisscom’s aim of promoting a sustainable lifestyle. The app was updated in the year under review and has been made even more customer friendly. The Footprint Calculator is a simple method of calculating your personal ecological footprint and provides users with personalised tips on how to live more sustainably in daily life.