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Employee satisfaction

In 2016, Swisscom developed a new employee survey which is even better suited to the organisation’s requirements. Employees submit their evaluations three times a year with respect to seven questions revolving around their personal work situation. The results are available for everyone to access in real time and allow individual employees, individual teams and the entire organisation to respond to feedback and make improvements. The new survey promotes a culture of feedback, which creates the basis for the whole company to develop together. 66% of the workforce participated in the first survey in October 2016, a very satisfactory response rate given the new survey mode. The findings revealed that Swisscom employees rate Swisscom very highly as an employer, particularly compared to other companies in the sector.