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Headcount

At the end of 2016, Swisscom had 21,127 full-time equivalent employees (FTEs), of whom 18,372 or 87% of the total workforce were employed in Switzerland (prior year: 86.5%). Swisscom is also training 940 apprentices in Switzerland. The following chart shows a breakdown of full-time equivalent positions by segment:

    31.12.2016   31.12.2015   Change
             
Full-time equivalent employees at end of year
Residential Customers   4,508   4,870   –7.4%
Small and Medium-Sized Enterprises   1,597   1,601   –0.2%
Enterprise Customers   5,335   5,378   –0.8%
Wholesale   88   105   –16.2%
IT, Network & Innovation   5,045   5,245   –3.8%
Swisscom Switzerland   16,573   17,199   –3.6%
Fastweb   2,468   2,401   2.8%
Other Operating Segments   1,796   1,723   4.2%
Group Headquarters   290   314   –7.6%
Total Group   21,127   21,637   –2.4%
Thereof employees in Switzerland   18,372   18,965   –3.1%

Headcount was reduced by 510 full-time equivalent positions or 2.4% to 21,127 FTEs. In Switzerland, the number of employees decreased by 593 FTEs or 3.1% to 18,372.

In the year under review, employees in Switzerland on open-ended contracts accounted for 99.6% of the workforce (prior year: 99.7%). Part-time employees made up 19.6% (prior year: 18.8%). Terminations of employment by employees in Switzerland amounted to 6.3% of the workforce (prior year: 5.8%).

WSGE_DP_GR_Personalentwicklung