Reporting: procedure and organisation

This Sustainability Report complies with the GRI principles on reporting. It is structured in line with the “comprehensive option” under GRI, version 4, meaning that it also contains specific standard disclosures in addition to general standard disclosures.

Swisscom has in the past few years developed a clear understanding of the issues pertaining to its immediate environment. In addition, issues are reported to Swisscom directly by stakeholder groups or identified through findings taken from recent studies, market research, trend analyses and benchmarking reports. All of these issues are included in the materiality matrix.

Swisscom involves its stakeholder groups in the evaluation and assessment of the materiality of issues as well as in the setting of strategic priorities. Swisscom conducted a survey among representative stakeholders in June and July 2016, achieving a response rate of 70%. The analysis of the responses is contained in the introduction relating to the participation of stakeholders.

The results of the materiality analyses and the responses from stakeholders make a significant contribution to the formulation of the CR strategy and the definition of thematic focus areas. They form the basis for the report.

Swisscom often involves stakeholder groups in the validation of issues and corresponding reporting. During the year under review, for example, Swisscom had its Sustainability Report assessed by internal stakeholders.

The processes and procedures to be used with some stakeholder groups can then be defined directly wherever necessary. Swisscom collaborates with the Federal Office for Energy (FOE), for instance, to provide information on its contribution to the “Role Model in the Area of Energy” (Vorbildfunktion des Bundes im Energiebereich, VBE) working group. Furthermore, it works with the Energy Agency of the Swiss Private Sector (EnAW) and WWF. In collaboration with other businesses in the ICT sector and in contact with the Federal Social Insurance Office (FSIO), Swisscom also makes a valuable contribution to media skills in Switzerland.

During the year under review, Swisscom also nurtured targeted relationships with the following stakeholders or held discussions on topics as follows that are included in this report.

  • Customers: Surveys on topics including customer satisfaction (see page 55 of the Annual Report).
  • Shareholders and external investors: Financial topics (revenue, dividends, etc.) at the Annual General Meeting on 8 April 2016 or at roadshows (Financial Report). Swisscom was also in contact with SRI fund managers, for example, in relation to governance topics.
  • Public authorities: Contact with municipal authorities regarding the topic of antennas and transmitter stations (170 dialogues in 2016; can be found in the section on Work and life on page 37 of the Sustainability Report), with cantonal authorities (once each per canton) and with members of parliament (once per session, i.e. four times a year) on topics such as roaming, the FTTH rollout and the ICT environment.
  • Suppliers: Swisscom maintained commercial contacts with its suppliers in 2016 and had further contacts as part of the self-assessment and audits (can be found in the section “Fair supply chain” in the Sustainability Report).
  • Employees and employee representation: Two round tables with the trade unions, which comprise an equal number of employees and representatives of the employer, as set out in the collective employment agreement (CEA), and six meetings with all employee representatives (ten employee representatives) about the reorganisation and jobs (explanations in the sections on employees in the Annual Report from page 58 and in the section on Swisscom as an Attractive employer in the Sustainability Report from page 47).
  • Partners and NGOs: Swisscom held two “Leadership Dialogues” in 2016 and had exchanges with its partners during the course of projects.

The reporting process comprises preparation of the Annual Report and the Sustainability Report. Both reports are subject to the same internal validation stages and are validated by the Disclosure, Review and Audit Committees to ensure the quality of the disclosures. The Sustainability Report is also validated externally.