Reporting: procedure and organisation
- Customers: Surveys on topics including customer satisfaction (see page 55 of the Annual Report).
- Shareholders and external investors: Financial topics (revenue, dividends, etc.) at the Annual General Meeting on 8 April 2016 or at roadshows (Financial Report). Swisscom was also in contact with SRI fund managers, for example, in relation to governance topics.
- Public authorities: Contact with municipal authorities regarding the topic of antennas and transmitter stations (170 dialogues in 2016; can be found in the section on Work and life on page 37 of the Sustainability Report), with cantonal authorities (once each per canton) and with members of parliament (once per session, i.e. four times a year) on topics such as roaming, the FTTH rollout and the ICT environment.
- Suppliers: Swisscom maintained commercial contacts with its suppliers in 2016 and had further contacts as part of the self-assessment and audits (can be found in the section “Fair supply chain” in the Sustainability Report).
- Employees and employee representation: Two round tables with the trade unions, which comprise an equal number of employees and representatives of the employer, as set out in the collective employment agreement (CEA), and six meetings with all employee representatives (ten employee representatives) about the reorganisation and jobs (explanations in the sections on employees in the Annual Report from page 58 and in the section on Swisscom as an Attractive employer in the Sustainability Report from page 47).
- Partners and NGOs: Swisscom held two “Leadership Dialogues” in 2016 and had exchanges with its partners during the course of projects.
The reporting process comprises preparation of the Annual Report and the Sustainability Report. Both reports are subject to the same internal validation stages and are validated by the Disclosure, Review and Audit Committees to ensure the quality of the disclosures. The Sustainability Report is also validated externally.