Health and safety in the workplace

Employee health

At 3.1% , the absence rate for 2016 was higher than the previous year. While the number of absences remained more or less constant between 2014 and 2016, the absences themselves are lasting longer. In 2016, this increase seems to be partly attributable to operational changes and demographic trends, as well as the fact that the absence rate as a result of non-occupational accidents rose by around 6% between 2014 and 2016. Nevertheless, compared to other companies the absence rate is still within the target range. Swisscom plans to turn this slightly upward trend around in 2017 and bring the absence rate back down to 2.8% if possible.

Swisscom makes targeted investments in Occupational Health Management (OHM) initiatives and programmes, thereby taking an active role in helping its employees stay healthy and motivated in the long term. Swisscom’s main area of focus is prevention and early detection, including in matters relating to physical health at the workplace – an area where, as an employer, it can make the greatest impact.

Specifically, OHM offers health checks for members of management and employees with so-called time autonomy in order to detect health problems at an early stage. The service is geared toward prevention and is provided in part in cooperation with competent partners such as SUVA (risks in free time) and SBB (quitting smoking). Internally, the Leadership Academy provides a health offering for managers, while Swisscom also organises campaigns several times a year featuring attractive special offers in the health arena. OHM is breaking new ground in the way it addresses prevention issues by testing out new formats, for example, by launching podcasts and webinars on physical health. New offerings such as hypnosis treatments and smoking cessation are also included.

Swisscom runs an advisory centre (Care Gate) to answer questions relating to health and social issues and function as a point of contact in relation to employability. Employees and managers can receive professional and confidential advice from Care Gate via telephone, email, videoconference and chat.

Swisscom actively supports the Compasso organisation as a member and sponsor. Compasso focuses on providing employers with information on how to deal with people with health problems. The organisation is widely supported and is sponsored by the Swiss Employers’ Association.

Promoting integration

Swisscom builds on the individual strengths and skills that each employee possesses. If employees are affected by health issues that impair their work performance, Swisscom is committed to keeping them integrated in the work process or offering them continued meaningful employment. In order to promote inclusion, Swisscom reserves at least one percent of jobs for employees with physical or mental impairments insofar as these positions contribute to Swisscom’s success. In so doing, Swisscom fosters the integration of the persons in question into the workforce. With respect to the opportunities offered and the potential accorded to the individual, Swisscom does not differentiate between employees with physical or mental impairments and those who are not impaired.

Occupational safety

As set out in the collective employment agreement (CEA), Swisscom respects and protects its employees.

Under the overarching term “safety”, which includes occupational health and safety, Swisscom maintains a process-oriented management system. Safety is a part of the occupational health management system, which ranges from a strategy for handling health risks at the workplace to the promotion of health and safety during non-working hours. Swisscom implements the statutory regulations consistently, thus protecting the health and integrity of its internal staff as well as external employees hired by its contractual partners.

Swisscom (Switzerland) Ltd has a safety-related operational group solution that focuses on work areas with an elevated risk potential. It was approved by FCOS (Federal Coordination Commission for Occupational Safety) on 8 July 2016 (valid until: 31 March 2021).

Swisscom fully implements codetermination rights. In doing so, the CEA grants the employee representative committees a right to be informed in terms of ergonomics (design of workstations and working environment), health protection and health care. The employee representative committees and social partners also have a right of consultation with regard to the prevention of work-­related accidents and occupational illnesses and safety. Various Swisscom committees coordinate and organise training courses, initiatives and measures aimed at promoting safety and health protection in the workplace.

The risk of work-related accidents has declined over the past ten years. In the tertiary sector “trade and services”, the frequency of accidents has remained relatively stable and currently stands at 50 per 1,000 full-time employees. By comparison, Swisscom has a rate of 16 accidents per 1,000 full-time employees, which underlines that Swisscom manages its occupational safety in a serious and conscientious manner. Around 30% of the work-related accidents at Swisscom occur at cablex, which is involved in the areas of network construction, radio networks and in-house installation. However, in comparison with other companies in the electrical network construction/electrical installations sector, cablex’ accident frequency falls within the average range.

  2014   2015   2016
Number respectively as indicated   Male   Female   Total   Male   Female   Total   Male   Female   Total
Sickness and accidents (S+A)
Regular working days   3,183,404   1,162,790   4,346,194   3,314,564   1,193,573   4,508,137   3,386,048   1,136,883   4,522,931
Days lost due to sickness (w/o work-related sickness)   59,918   42,568   102,486   65,081   45,451   110,532   70,686   48,164   118,850
Days lost due to work-related sickness   28       28   57       57          
Days lost due to work-related accidents   3,012   242   3,254   2,143   298   2,441   2,867   292   3,159
Days lost due to non-work-related accidents   11,347   4,142   15,489   11,212   5,125   16,337   12,871   3,632   16,503
Days lost total (S+A)   74,305   46,951   121,256   78,493   50,874   129,637   86,424   52,088   138,512
Number of cases of sickness   14,951   9,419   24,370   16,815   10,101   26,916   17,236   9,841   27,077
Work-related accidents   243   44   287   252   62   314   238   36   274
Number of non-work-related accidents   1,879   623   2,502   1,941   683   2,624   1,933   634   2,567
Total cases   17,073   10,086   27,159   19,008   10,846   29,854   19,407   10,511   29,918
Share of days lost due to sickness (w/o work-related sickness)   1.88%   3.66%   2.36%   1.97%   3.81%   2.46%   2.09%   4.24%   2.63%
Share of days lost due to work-related sickness   0.0009%       0.0007%   0.0020%       0.0010%          
Number of work-related accidents   0.09%   0.02%   0.08%   0.06%   0.03%   0.05%   0.08%   0.03%   0.07%
Share of days lost due to non-work-related accidents   0.36%   0.36%   0.36%   0.34%   0.43%   0.36%   0.38%   0.32%   0.36%
Share of days lost total (S+A) in %   2.33%   4.04%   2.80%   2.37%   4.27%   2.88%   2.56%   4.58%   3.07%
Work-related deaths   1 2       1 2                  
Net presence in FTE   129,002   45,680   174,682   132,514   46,434   178,948   135,645   43,888   179,533
Total productive hours performed   21,708,650   7,742,911   29,452,423   22,475,000   7,911,034   30,386,034   23,063,332   7,490,400   30,554,722
Productive time per FTE in hours   1,724   1,695   1,716   1,728   1,696   1,719   1,738   1,687   1,725
1 Failure of working time which generates medical costs
2 Car accident on the way to work

Move! and the Swisscom Games

Move! is a programme that promotes activities in the areas of health, sport and culture, such as running, skiing, climbing, pilates, back callisthenics and yoga as well as elocution, cooking and stress management lessons. Employees can become Move! coaches and take part in an activity. Activities are conducted during the employees’ free time. Move! broadens participants’ horizons and brings employees from different areas of the company together. In 2016, 152 Move! coaches offered and supervised more than 367 activities.

The Swisscom Games are a biennial event. Employees can sign up for a team or an individual activity in the fields of sport, culture and social events. The most recent Swisscom Games were held in nine regions from January to May 2015 and rounded off by the main event in Tenero at the end of June. A total of over 5,000 employees took part in the ten events, giving rise to a grand total of over 8,000 individual event participations. The Swisscom Games are a key networking opportunity for employees and an important part of the corporate culture. The next Swisscom Games will be held in 2017 in a scaled-down version and as a one-off event in Tenero.