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- 9001 Quality management
- 14001 Environmental management
- 14064 Guideline on Swisscom greenhouse gas inventory
- 20000 IT service management
- 27001 Information security management system
- 33002 Information technology – process assessment
With regard to the electromagnetic fields in telecommunications technology – particularly mobile phone use – Swisscom has a certified quality assurance system (QAS) in place. This system is designed to ensure compliance with the limits set down in the Ordinance on Protection from Non-Ionising Radiation (ONIR limits). Preventive measures are taken as part of the company’s operational risk and safety management system.
Management approaches and material issues
- Group Directive on the financial management of the Group
- Collective employment agreement covering the representation of employees, the relationship with unions and other matters
- “Mobile working” guideline, which sets out the rules governing mobile working, and “management guideline”
- Environmental management system in accordance with ISO 14001 and associated directives and guidelines on the issues of energy and CO2 (guideline on Swisscom greenhouse gas inventory in accordance with ISO 14064)
- Big data directive on the topic of data protection
- Purchasing policy
- Compliance policy with the associated compliance management system (described in detail below) and directives (for example, on the issues of law and anti-corruption)
- Investment guideline requiring Swisscom to assess the environmental and social impacts of significant investments
Swisscom supports the Digital Manifesto.
- Culture: An effective CMS is founded on a culture of compliance. The Code of Conduct sets down the minimum expectations of the Board of Directors and CEO of Swisscom Ltd, which are communicated throughout the Group in the course of management work and day-to-day collaboration.
- Objectives: The Board of Directors has defined compliance goals. All organisational measures and activities are aligned with these goals.
- Risks: Swisscom identifies and defines compliance risks based on its business activities as well as on regulatory and legal requirements and any corresponding amendments. It assesses these risks and manages them using suitable measures.
- Organisation: The Board of Directors has defined the minimum tasks of Compliance. The Group Executive Board and the management boards of the subsidiaries have defined further tasks and responsibilities and provide the resources required for an effective CMS.
- Communication: Employees are informed of their tasks, competences and responsibilities. Regular reports are sent to the Board of Directors and the Group Executive Board of Swisscom Ltd, as well as the management boards and boards of directors of the subsidiaries and other internal units.
- Monitoring and improvements: Swisscom monitors the CMS and eliminates any weaknesses on an ongoing basis.
The implementation of the CMS can be illustrated as follows using the example of the anti-corruption field of law. Group Compliance reassessed the risks relating to anti-corruption during the financial year based on the findings from audits, revisions to criminal law and changed customer requirements. It recommended to the Group Executive Board that it amend the anti-corruption directive and implement new processes in line with the prevailing risks. Employees were informed of the new directive by the CEO (“tone at the top”) and had to confirm they had read and understood its content by means of e-confirmation. To ensure that employees have absorbed the corresponding provisions of the directive and the need for compliance, Group Compliance instigated various other measures with a view to the respective risks, including the setup of specific risk-based target groups. These target groups completed a face-to-face training session, a webinar or an e-learning course. The existing IT invitation system was reconfigured to safeguard compliance with the directive and ensure the implementation of the streamlined processes. Group Compliance will reassess implementation during the next financial year, evaluate potential improvements and recommend appropriate measures.
There were no infringements against fair trading in marketing and communications in the year under review.See
The protection of human rights within the Swisscom Group and throughout the supply chain
The protection of human rights is an integral part of Swisscom’s corporate culture. Swisscom aligns itself with recognised standards, including the UN guiding principles forentrepreneurs and human rights, SA 8000 from Social Accountability International (SAI) and the company’s procurement guidelines. The principles were published in a new 2016 guideline on protecting human rights.See
Practices in relation to copyright laws
The Swisscom product to be checked to make sure that it complies with F/OSS licence requirements must to the greatest possible extent be ready to go live and the decision to roll out the Swisscom product on other national markets must have been made. The duties and responsibilities involved in the process for checking F/OSS licence compliance (scan and analysis, consulting, audit) are subsumed as the F/OSS compliance service in the F/OSS Centre of Competence.
Further management approaches based on the six GRI categories (economic, environmental, labour practices, human rights, society and product responsibility)
Requirements based on environmental criteria exist for renovations and newly constructed businesses. Swisscom’s Swiss subsidiaries and its Italian subsidiary Fastweb use instruments tailored to their needs. These regulations are cited in the following sections.
Swisscom’s responsibility towards the public
- Swisscom supports sustainable conduct in the ICT sector.
- Swisscom provides ICT training places, promotes Switzerland as an ICT location within the scope of the 2016 CeBIT commitment, supports schools in the area of youth media protection and is continuing to develop the “Internet for Schools” project. It also supports the work done as part of the Digital Zurich 2025 project and its successor organisation Digital Switzerland.
- Swisscom is improving customer service, for example, in the area of consumer protection through the Cold Calls project, which solved the problem of unsolicited sales calls at the end of 2016.
- Swisscom is developing nationwide mobile and broadband infrastructure in Switzerland. In so doing, it is providing a solid basis for digitisation in Switzerland and helping secure the future of Switzerland as a financial centre.
- Swisscom is continually improving its customer information systems, for example, with services such as “Swisscom Cockpit” for Swisscom customers who are travelling abroad.
- Swisscom is working on various projects in the area of climate change, including the Work Smart initiative and the tiko service.
During the year under review, as in the previous financial year, Swisscom submitted statements as part of consultations at federal level. In addition, it took part in a hearing of the National Council’s Committee for Transportation and Telecommunications (CTT) in relation to the Federal Council’s Telecommunications Report, i.e. a potential revision of the Federal Telecommunications Act. It also had a say on the Ordinance on Telecommunications Services (OTS).See
Swisscom supports a solution-oriented approach, in the interest of the common good and in the interest of the company. The positions Swisscom takes are based on clear facts. Swisscom maintains transparent and trusting relationships with politicians, public authorities and the community. As part of this, it participates in public hearings and events and plays its part in the political process by issuing written statements. Based on the relevant ethical codes (the Code of Lisbon and the Code of Professional Conduct of the Swiss Public Affairs Society), Swisscom rejects unlawful or ethically questionable practices aimed at exerting influence on opinion leaders. Moreover, Swisscom is a non-denominational, politically neutral organisation and does not support any political parties financially.