Strategy and the environment

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Annual Report 2017

Annual Report 2017

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Annual Report 2017

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Table of contents for the Annual Report 2017 report

Shareholders’ letterIntroduction

Key events 2017 KPIs of Swisscom Group Business overview

Management Commentary

Strategy and the environment

Corporate strategy Objectives and achievement of targets General conditions Data protection

Infrastructure in Switzerland Infrastructure in Italy

Employees in Switzerland Employees in Italy

Brands, products and services

Swisscom brands Products and services in Switzerland Products and services in Italy Customer satisfaction

Innovation and development

Innovation as an important driver Targeted innovation

Financial review

Summary Segment results Depreciation and amortisation, non-operating results Cash flows Capital expenditure Net asset position Value-oriented business management Statement of added value Financial outlook

Swisscom share Dividend policy Indebtedness

Risk situation Risk factors

Corporate Governance and Remuneration Report

Corporate Governance

1 Principles 2 Group structure and shareholders 3 Capital structure 4 Board of Directors 5 Group Executive Board 6 Remuneration, shareholdings and loans 7 Shareholders’ participation rights 8 Change of control and defensive measures 9 Auditor 10 Information policy 11 Financial calendar

Remuneration Report

1 Governance 2 Remuneration of the Board of Directors 3 Remuneration of the Group Executive Board 4 Other remuneration Statutory Auditor’s Report

Consolidated financial statements

Consolidated statement of comprehensive income Consolidated balance sheet Consolidated statement of cash flows Consolidated statement of changes in equityNotes to the consolidated financial statements

About this report 1 Operational performance 2 Capital and financial risk management 3 Operating assets and liabilities 4 Employees 5 Scope of consolidation 6 Other disclosures

Statutory Auditor’s Report

Financial statements of Swisscom Ltd

Income statement Balance sheetNotes to the financial statements

1 General information 2 Summary of significant accounting policies 3 Disclosures on balance sheet and income statement positions 4 Further information

Proposed appropriation of retained earnings Statutory Auditor’s Report

Swisscom Group five-year review

Sustainability Report

Stakeholders’ letter Sustainable environment Material issues Corporate Responsibility targets: 3-2-1 approach

Corporate Responsibility strategy

Strategic priorities and Corporate Responsibility targets

Corporate Responsibility – governance and implementation Management approaches

Energy efficiency and climate protection

Environment, objectives and management approach Energy efficiency: energy consumption and savings at Swisscom The climate protection target of 2 to 1 in detail Smart City CO₂ savings by customers thanks to sustainable ICT services Swisscom’s activity-related CO₂ emissions Other environmental aspects in the company Environmental key figures in Switzerland

Environment, objectives and management approach Work Smart offers Offers in the healthcare sector Low-radiation communications technologies

Media skills and security

Environment, objectives and management approach Data protection Media protection for minors and promoting media skills “Internet for Schools” initiative

Attractive employer

Environment, objectives and management approach Health and safety in the workplace Diversity Staff development Training of future staff and staff recruitment Social insurance and fringe benefits Employees in figures

Fair supply chain

Environment, objectives and management approach Supplier risk management Circular economy

Networked Switzerland

Environment, objectives and management approach Basic service provision Net neutrality Internet of Things

Social and cultural commitments

Swisscom’s commitment

Innovation and development

Environment, objectives and management approach Open innovation: a success factor Targeted innovation

About this Report

Scope of the Report Reporting: procedure and organisation SGS verification GRI Index

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Strategy and the environment

Swisscom’s corporate strategy is aimed at securing its position as a market, technology and innovation leader, and offering its customers the best. Trustworthy, committed and never losing sight of what is important.