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Annual Report 2017
Annual Report 2017
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Annual Report 2017
2nd Interim Report 2020
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3rd Interim Report 2019
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1st Interim Report 2019
Annual Report 2018
3rd Interim Report 2018
2nd Interim Report 2018
1st Interim Report 2018
Annual Report 2017
3rd Interim Report 2017
2nd Interim Report 2017
1st Interim Report 2017
Annual Report 2016
3rd Interim Report 2016
2nd Interim Report 2016
1st Interim Report 2016
Annual Report 2015
Index
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Annual Report
Shareholders’ letter
Introduction
Key events 2017
KPIs of Swisscom Group
Business overview
Management Commentary
Strategy and the environment
Corporate strategy
Objectives and achievement of targets
General conditions
Data protection
Infrastructure
Infrastructure in Switzerland
Infrastructure in Italy
Employees
Employees in Switzerland
Employees in Italy
Brands, products and services
Swisscom brands
Products and services in Switzerland
Products and services in Italy
Customer satisfaction
Innovation and development
Innovation as an important driver
Targeted innovation
Financial review
Summary
Segment results
Depreciation and amortisation, non-operating results
Cash flows
Capital expenditure
Net asset position
Value-oriented business management
Statement of added value
Financial outlook
Capital market
Swisscom share
Dividend policy
Indebtedness
Risks
Risk situation
Risk factors
Corporate Governance and Remuneration Report
Corporate Governance
1 Principles
2 Group structure and shareholders
3 Capital structure
4 Board of Directors
5 Group Executive Board
6 Remuneration, shareholdings and loans
7 Shareholders’ participation rights
8 Change of control and defensive measures
9 Auditor
10 Information policy
11 Financial calendar
Remuneration Report
1 Governance
2 Remuneration of the Board of Directors
3 Remuneration of the Group Executive Board
4 Other remuneration
Statutory Auditor’s Report
Consolidated financial statements
Consolidated statement of comprehensive income
Consolidated balance sheet
Consolidated statement of cash flows
Consolidated statement of changes in equity
Notes to the consolidated financial statements
About this report
1 Operational performance
2 Capital and financial risk management
3 Operating assets and liabilities
4 Employees
5 Scope of consolidation
6 Other disclosures
Statutory Auditor’s Report
Financial statements of Swisscom Ltd
Income statement
Balance sheet
Notes to the financial statements
1 General information
2 Summary of significant accounting policies
3 Disclosures on balance sheet and income statement positions
4 Further information
Proposed appropriation of retained earnings
Statutory Auditor’s Report
Swisscom Group five-year review
Sustainability Report
Introduction
Stakeholders’ letter
Sustainable environment
Material issues
Corporate Responsibility targets: 3-2-1 approach
Corporate Responsibility strategy
Strategic priorities and Corporate Responsibility targets
CR targets
Corporate Responsibility – governance and implementation
Management approaches
Energy efficiency and climate protection
Environment, objectives and management approach
Energy efficiency: energy consumption and savings at Swisscom
The climate protection target of 2 to 1 in detail
Smart City
CO₂ savings by customers thanks to sustainable ICT services
Swisscom’s activity-related CO₂ emissions
Other environmental aspects in the company
Environmental key figures in Switzerland
Work and life
Environment, objectives and management approach
Work Smart offers
Offers in the healthcare sector
Low-radiation communications technologies
Media skills and security
Environment, objectives and management approach
Data protection
Media protection for minors and promoting media skills
“Internet for Schools” initiative
Attractive employer
Environment, objectives and management approach
Health and safety in the workplace
Diversity
Staff development
Training of future staff and staff recruitment
Social insurance and fringe benefits
Employees in figures
Fair supply chain
Environment, objectives and management approach
Supplier risk management
Circular economy
Networked Switzerland
Environment, objectives and management approach
Basic service provision
Net neutrality
Internet of Things
Social and cultural commitments
Swisscom’s commitment
Innovation and development
Environment, objectives and management approach
Open innovation: a success factor
Targeted innovation
About this Report
Scope of the Report
Reporting: procedure and organisation
SGS verification
GRI Index
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Sustainability Report