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Annual Report 2017
Annual Report 2017
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GRI Index

The GRI Index provides a standardised overview of reporting which is broken down by subject.


Indicators		    
  
Status		   Reference MC = Management Commentary, SR = Sustainability Report,
CG = Corporate Governance, RR = Remuneration Report, FS = Financial Statements or Website Swisscom
            Key: Indicator according to GRI 4 (within scope of the report)
Ø = not relevant  CheckedNegativ = not covered  Unchecked = partially covered  CheckedPositive = totally covered
     
             
1 Strategy and Analysis
G4-1   Explanation from the most senior decision maker    CheckedPositive   MC P. 7 Shareholders’ letter; MC P. 57 Group structure; MC P. 29 Corporate strategy
and objectives;
SR P. 3 Stakeholders' Letter; SR P. 12 Strategic priorities and corporate responsibility targets;
SR P. 20 Corporate Responsibility – governance and implementation
G4-2   Key implications, risks and opportunities    CheckedPositive   Context: MC P. 19 General conditions; SR P. 5 Sustainable environment
Risks: MC P. 53 Risks (Concern); SR P. 65 Main risk factors in the supply chain
Opportunities: MC P. 31 Brands, products and services; SR P. 41 Work and life
Targets and strategy: MC P. 29 Corporate strategy and objectives;
SR P. 12 Strategic priorities and corporate responsibility targets;
SR P. 12 Corporate Responsibility strategy
     
             
2 Organisational Profile
G4-3   Name of organisation    CheckedPositive   FS P. 99 Notes to the consolidated financial statements 1 General information
G4-4   Brands, products and services    CheckedPositive   MC P. 31 Brands, products and services; SR P. 37 Work and life
G4-5   Head office of the organisation    CheckedPositive   See G4-3
G4-6   Countries of business    CheckedPositive   CG P. 57 2 Group structure and shareholders; FS P. 137 5.4 Group companies
G4-7   Ownership structure    CheckedPositive   CG P. 57 2 Group structure and shareholders;
FS P. 99 Notes to the consolidated financial statements 1 General information
G4-8   Markets    CheckedPositive   MC P. 21 Swiss market trends in telecoms and IT services
G4-9   Size of organisation    CheckedPositive   MC P. 4 KPIs of Swisscom Group; MC P. 5 Business Overview;
MC P. 38 Financial review; CG P. 57 2 Group structure and shareholders
G4-10   Workforce in numbers    CheckedPositive   SR P. 59 Employees in figures
G4-11   Percentage of total employees with CEA    CheckedPositive   SR P. 59 Employees in figures
G4-12   Description of the supply chain    CheckedPositive   SR P. 6 Value chain and main aspects of Corporate Responsibility; SR P. 61 Fair supply chain
G4-13   Changes in size, structure or ownership    CheckedPositive   CG P. 57 2 Group structure and shareholders
G4-14   Precautionary principle    CheckedPositive   SR P. 22 Precautionary principle;
SR P. 44 Certification of the quality assurance system for compliance with ONIR limits;
SR P. 51 Raising employee awareness in general and in the area of Corporate Responsibility
G4-15   Supporting charters, principles    CheckedPositive   SR P. 11 Vision; SR P. 23 Management approaches and material issues;
SR P. 42 Swisscom is a founding member of the Work Smart initiative;
SR P. 49 Education Sponsorship Charter; SR P. 70 Memberships and partnerships;
SR P. 68 Net neutrality; SR P. 71 Projects carried out as part of Swisscom’s
Corporate Responsibility
G4-16   Memberships of associations    CheckedPositive   See G4-15
     
             
3 Identified Material Aspects and Boundaries
G4-17   Organisational structure    CheckedPositive   CG P. 57 2 Group structure and shareholders; FS P. 137 5.4 Group companies
G4-18   Procedure for determining the content of the report    CheckedPositive   See G4-24
G4-19   Aspects for defining report content    CheckedPositive   SR P. 9 Material issues
G4-20   Report boundary within the organisation    CheckedPositive   CG P. 57 2 Group structure and shareholder (Scope of sustainability report);
SR P. 77 Scope of the report
G4-21   Report boundary outside the organisation    CheckedPositive   SR P. 77 Scope of the report
G4-22   New presentation of information    CheckedPositive   No new presentation from old reports.
G4-23   Changes in the scope, report boundaries or measurement methods used    CheckedPositive   See G4-20, G4-21
     
             
4 Stakeholder Engagement
G4-24   Stakeholder groups    CheckedPositive   SR P. 7 Dialogue with stakeholder groups and strategic priorities
G4-25   Selecting the stakeholder groups    CheckedPositive   See G4-24
G4-26   Involvement of stakeholder groups    CheckedPositive   SR P. 6 Stakeholder involvement; See G4-18, G4-24
G4-27   Stakeholder questions and concerns    CheckedPositive   See G4-18, G4-24
     
             
5 Report Profile
G4-28   Reporting period    CheckedPositive   01.01.2017–31.12.2017
G4-29   Publication of the last report    CheckedPositive   www.swisscom.ch/report2016
G4-30   Reporting cycle    CheckedPositive   Yearly
G4-31   Contact partner    CheckedPositive   FS P. 169 Publishing details
G4-32   GRI Content Index and the chosen option    CheckedPositive   It is structured in line with the Comprehensive option under GRI.
G4-33   Confirmation by external third party    CheckedPositive   SR P. 79 SGS certification
     
             
6 Governance
G4-34   Management structure of the organisation    CheckedPositive   CG P. 57 2 Group structure and shareholder; SR P. 20 Corporate – Responsibility – governance
and implementation; CG P. 60 4 Board of Directors;
CG P. 67 4.5 Internal organisation and modus operandi;
CG P. 70 4.8 Assignment of powers of authority;
CG P. 72 5 Group Executive Board
G4-35   Process for delegating authority    CheckedPositive   See G4-34
G4-36   Responsibility for sustainability topics    CheckedPositive   See G4-34
G4-37   Report processes for consultation between stakeholders and the highest governance body    CheckedPositive   CG P. 78 7.3 Convocation of the Annual General Meeting and agenda items;
Link: http://www.swisscom.ch/en/about/investors/contact.html;
See also under the link: https://ip-ho.computershare.ch/swisscom
for registrated shareholder's from Swisscom
G4-38   Composition of the highest governance body    CheckedPositive   CG P. 60 4 Board of Directors;
CG P. 72 5 Group Executive Board
G4-39   Chair of the highest governance body    CheckedPositive   CG P. 60 4 Board of Directors;
CG P. 72 5 Group Executive Board
G4-40   Nomination and selection processes for the highest governance body    CheckedPositive   CG P. 66 4.3 Election and term of office;
CG P. 68 4.7 Committees of the Board of Directors: Nomination Committee
G4-41   Mechanisms for avoiding conflicts of interest    CheckedPositive   Link: www.swisscom.ch/basicprinciples – Organisational Regulations;
CG P. 70 4.9 Information and controlling instruments of the Board of Directors
vis-à-vis the Group Executive Board
G4-42   Highest governance body’s and senior executives’ roles    CheckedPositive   Link: www.swisscom.ch/basicprinciples – Organisational Regulations;
See G4-34
G4-43   Development and enhancements of collective knowledge of the highest governance body in sustainability topics    CheckedPositive   CG P. 67 4.5 Internal organisation and modus operandi
G4-44   Procedure for evaluating the sustainability performance of the most senior management body    CheckedPositive   See G4-45, G4-47;
Group Executive Board members were nominated as internal sponsors
for the strategic priorities of the CR strategy;
SR P. 20 Corporate Responsibility – governance and implementation
G4-45   Procedure of the most senior management body for monitoring sustainability performance    CheckedPositive   See G4-34, G4-38;
SR P. 20 Corporate – Responsibility – governance and implementation;
CG P. 70 4.9 Information and controlling instruments of the Board of Directors
vis-à-vis the Group Executive Board
G4-46   Reviewing the effectiveness of the organisation’s risk management processes    CheckedPositive   CG P. 70 4.9 Information and controlling instruments of the Board of Directors
vis-à-vis the Group Executive Board;
CG P. 70 4.9.1 Risk Management; CG P. 71 4.9.4 Internal audit
G4-47   Frequency of the examination of risks and opportunities    CheckedPositive   CG P. 70 4.9 Information and controlling instruments of the Board of Directors
vis-à-vis the Group Executive Board: annual;
CG P. 70 4.9.1 Risk Management: quarterly at the Audit Committee;
CG P. 71 4.9.2 Internal control system and financial reporting (ICS):
quarterly at the Audit Committee;
CG P. 71 4.9.3 Compliance management: quarterly at the Audit Committee;
CG P. 71 4.9.4 Internal audit: quarterly at the Audit Committee
In urgent cases: contemporary
G4-48   Validation of the report from the highest governance body    CheckedPositive   The Audit Committee from the Board of Directors is validating the report in two steps
before the publication: An independent proxy is validating the Remuneration Report;
The report is released by the Board of Directors; See G4-34
G4-49   Communication of critical concerns    CheckedPositive   CG P. 70 4.9 Information and controlling instruments of the Board of Directors
vis-à-vis the Group Executive Board: The Chairman of the Audit Committee
is informed in real time in urgent cases on new essential risks.
G4-50   Total number of critical concerns    CheckedNegativ   As a basic principle of the Whistleblowing anonymity is guaranteed, for this reason,
Swisscom communicates neither the number nor other details about concerns.
G4-51   Remuneration policies for the highest governance body    CheckedPositive   RR P. 86 3 Remuneration of the Group Executive Board
G4-52   Determining remuneration    CheckedPositive   RR P. 86 3 Remuneration of the Group Executive Board
G4-53   Stakeholders’ views    CheckedPositive   SR P. 7 Dialogue with stakeholder groups and strategic priorities;
CG P. 78 7.3 Convocation of the Annual General Meeting;
CG P. 78 7.4 Representation at the Annual General Meeting; Protocol
G4-54   Ratio of the highest-paid to the median annual total compensation    CheckedPositive   SR P. 59 Employees in figures
G4-55   Ratio of percentage increase of the highest-paid to the increase median annual total compensation    CheckedPositive   SR P. 59 Employees in figures
     
             
7 Ethics and Integrity
G4-56   Principles, standards and norms of behaviour    CheckedPositive   Link: www.swisscom.ch/basicprinciples - Code of Conduct ; SR P. 11 Vision;
CG P. 118 4.10.3 Compliance management;
SPAG: http://www.public-affairs.ch/de/standeskommission/standesregeln
Codex from Lissabon:
https://prsuisse.ch/sites/default/files/basicfiles/kodex_von_lissabon_verhaltensno256.pdf
G4-57   Advice on ethical and lawful behaviour    CheckedPositive   SR P. 23 Compliance management;
CG P. 71 4.9.3 Compliance management;
CG P. 71 4.9.4 Internal audit
G4-58   Reporting concerns about unethical or unlawful behaviour    CheckedPositive   See G4-57
     
             
Generic Disclosures on Management Approach
G4-DMA   Generic Disclosures on Management Approach    CheckedPositive   SR P. 22 Management approaches
     
             
Economic Performance Indicators
    Management approach and objectives    CheckedPositive   MC P. 16 Strategy and the environment; MC P. 50 Financial Outlook
G4-EC1   Directly generated and distributed economic value    CheckedPositive   MC P. 49 Statement of added value
G4-EC2   Financial consequences of climate change    CheckedPositive   MC P. 54 Risks: risk factors: Health and the environment;
Siehe G4-EN5, G4-EN6, G4-EN7, G4-EN18 und G4-EN26;
Link: www.cdp.net
G4-EC3   Scope of company’s benefits plan    CheckedPositive   FS P. 129 4.3 Post-employment benefits;
SR P. 58 Pension fund: comPlan; See LA3
G4-EC4   Significant financial contributions from the government   Ø   From a Group standpoint there were no matters in 2017 requiring disclosure in accordance
with IAS 20 and no government grants at all.
G4-EC5   Entry-level salaries in relation to local minimum wage    CheckedPositive   MC P. 29 Employee remuneration;
SR P. 59 Employees in figures
G4-EC6   Location-based choice of staff   Ø   There is no location-based staff selection.
G4-EC7   Investment in infrastructure and services for the good of the community    CheckedPositive   MC P. 20 Telecommunications Act (TCA); SR P. 64 Basic service provision;
SR P. 48 “Internet for Schools” initiative
G4-EC8   Indirect economic effects    CheckedPositive   MC P. 36 Telecommunications Enterprise Act (TEA) and relationship with the
Swiss Confederation; SR P. 67 Networked Switzerland
G4-EC9   Proportion of spending on local suppliers at significant locations of operation    CheckedPositive   There is a location-based supplier selection for the location Switzerland.
     
             
Ecological Performance Indicators
    Management approach and objectives    CheckedPositive   SR P. 27 Environment, objectives and management approach
G4-EN1   Materials used    CheckedPositive   SR P. 40 Environmental key figures in Switzerland;
SR P. 36 Other environmental aspects in the company; Cables, optical fibres and telephone masts
G4-EN2   Recycling material    CheckedPositive   SR P. 40 Environmental key figures in Switzerland;
SR P. 36 Other environmental aspects in the company; Cables, optical fibres and telephone masts
G4-EN3   Internal energy consumption    CheckedPositive   SR P. 29 Consumption of electricity (green electricity, networks, data centres and buildings);
SR P. 30 Efficiency measures with fuel consumption, heat and reduction of CO2;
SR P. 30 Efficiency measures in fuel consumption, mobility and CO2 reduction;
SR P. 40 Environmental key figures in Switzerland;
Separate climate report Swisscom, 2017,
available online at the link: www.swisscom.ch/climatereport2017
G4-EN4   External energy consumption    CheckedPositive   SR P. 33 CO2 savings by customers thanks to sustainable ICT services;
separate climate report Swisscom 2017, § 2.2 Energy consumption by customers
Scope 3 cat. 11 (use of the products) online under: www.swisscom.ch/climatereport2017
G4-EN5   Energy intensity    CheckedPositive   SR P. 32 The climate protection target of 2 to 1 in detail;
SR P. 15 The most important indicators for the achievement of Swisscom’s CR targets
G4-EN6   Energy saving    CheckedPositive   SR P. 28 Energy efficiency: energy consumption and savings at Swisscom;
SR P. 40 Environmental key figures in Switzerland
G4-EN7   Initiatives for reducing indirect energy consumption    CheckedPositive   SR P. 33 CO2 savings by customers thanks to sustainable ICT services;
SR P. 34 Energy consumption and emissions by customers and the initiative to
reduce them thanks to improved devices;
SR P. 40 Environmental key figures in Switzerland
G4-EN8   Total water withdrawal   Ø   SR P. 40 Environmental key figures in Switzerland;
SR P. 36 Other environmental aspects in the company: water
G4-EN9   Impact of water consumption   Ø   Not relevant, as water is only used for sanitary purposes.
G4-EN10   Recycled water    CheckedPositive   Household water only.
G4-EN11   Property in or on the edge of protected areas    CheckedPositive   SR P. 38 Other environmental aspects in the company: Soil and biodiversity
G4-EN12   Effects on biodiversity    CheckedPositive   SR P. 38 Other environmental aspects in the company: Soil and biodiversity
G4-EN13   Protected or recreated natural habitats    CheckedPositive   SR P. 38 Other environmental aspects in the company: Soil and biodiversity
G4-EN14   Endangered species   Ø   Not collected as not relevant.
G4-EN15   Direct Greenhouse gas (GHG) emissions (Scope 1)    CheckedPositive   SR P. 28 Energy efficiency: energy consumption and savings at Swisscom;
SR P. 40 Environmental key figures in Switzerland;
separate climate report Swisscom 2017,
available online at the link: www.swisscom.ch/climatereport2017
G4-EN16   Energy indirect greenhouse gas (GHG) emissions (Scope 2)    CheckedPositive   SR P. 24 Energy efficiency: energy consumption and savings at Swisscom;
SR P. 40 Environmental key figures in Switzerland;
separate climate report Swisscom 2017,
available online at the link: www.swisscom.ch/climatereport2017
G4-EN17   Other indirect greenhouse gas (GHG) emissions (Scope 3)    CheckedPositive   SR P. 24 Energy efficiency: energy consumption and savings at Swisscom;
SR P. 40 Environmental key figures in Switzerland;
separate climate report Swisscom 2017,
available online at the link: www.swisscom.ch/climatereport2017
G4-EN18   Greenhouse gas (GHG) emissions intensity    CheckedPositive   SR P. 15 The most important indicators for the achievement of Swisscom’s CR targets;
separate climate report Swisscom 2017,
available online at the link: www.swisscom.ch/climatereport2017
G4-EN19   Reduction of greenhouse gas (GHG) emissions    CheckedPositive   SR P. 33 CO2 savings by customers thanks to sustainable ICT services;
SR P. 34 Energy consumption and emissions by customers and the initiative to
reduce them thanks to improved devices;
SR P. 40 Environmental key figures in Switzerland;
separate climate report Swisscom 2017,
available online at the link: www.swisscom.ch/climatereport2017
G4-EN20   Emissions of ozone-reducing substances    CheckedPositive   SR P. 37 Cooling systems and refrigerants
G4-EN21   NOx, SO2 and other air emissions    CheckedPositive   SR P. 40 Environmental key figures in Switzerland
G4-EN22   Waste water discharge    CheckedPositive   Water is only used for sanitary purposes.
G4-EN23   Waste by type and method of disposal    CheckedPositive   SR P. 40 Environmental key figures in Switzerland;
SR P. 38 Other environmental aspects in the company; Waste and recycling
G4-EN24   Significant releases    CheckedPositive   No significant releases known.
G4-EN25   Dangerous waste according to the Basel Convention   Ø   Not relevant. Swisscom did not transport in 2017 waste classified under the Basle Convention.
G4-EN26   Impact of waste water on biodiversity   Ø   Not relevant.
Waste water is discharged into municipal sewage treatment plants.
G4-EN27   Initiatives to minimise environmental impacts    CheckedPositive   SR P. 33 CO2 savings by customers thanks to sustainable ICT services;
SR P. 34 Energy consumption and emissions by customers and the initiative to
reduce them thanks to improved devices;
SR P. 40 Environmental key figures in Switzerland;
separate climate report Swisscom 2017,
available online at the link: www.swisscom.ch/climatereport2017
G4-EN28   Packaging materials    CheckedPositive   SR P. 66 Other environmental aspects in the company; Packaging
G4-EN29   Penalties for environmental offences    CheckedPositive   No fines or penalties were imposed for non-Compliance Management System
with legal requirements in 2017. SR P. 23 Compliance management
G4-EN30   Effects of transportation    CheckedPositive   SR P. 30 Efficiency measures in fuel consumption, mobility and CO2 reduction
G4-EN31   Expenditure on environmental protection    Unchecked   No separate expenditure collected.
G4-EN32   Percentage of new suppliers that were screened using environmental criteria    CheckedPositive   SR P. 63 Audits
G4-EN33   Environmental impacts in the supply chain    CheckedPositive   SR P. 63 Audits; SR P. 65 Main risk factors in the supply chain
G4-EN34   Grievances about environmental impacts    CheckedPositive   No grievances about environmental impacts known in 2017.
See SR P. 44 Advice and information on wireless technologies and the environment
     
             
Social Performance Indicators: Labour practices and humane employment conditions
    Management approach and objectives    CheckedPositive   MC P. 29 Employee remuneration; SR P. 47 Environment, objectives and management approach;
SR P. 55 Staff development
G4-LA1   New hiring and employee turnover    CheckedPositive   SR P. 59 Employees in figures
G4-LA2   Benefits for full-time employees    CheckedPositive   MC P. 28 Employees;
SR P. 58 Fringe benefits
G4-LA3   Maternity and paternity leave (days)    CheckedPositive   SR P. 59 Employees in figures
G4-LA4   Notification deadline(s) in relation to key operational changes    CheckedPositive   CEA § 3.3 Negotiations should be engaged early enough with the contracting unions.
G4-LA5   Employees represented on workplace safety committees    CheckedPositive   MC P. 28 Collective employment agreement (CEA);
MC P. 30 Employees (100% of staff);
SR P. 52 Health and safety in the workplace
G4-LA6   Occupational illness, days lost due to illness and work-related deaths    CheckedPositive   SR P. 59 Employees in figures
G4-LA7   Workers with high incidence or high risk of diseases    CheckedPositive   SR P. 52 Employee health; SR P. 52 Occupational health and safety;
not relevant for Swisscom
G4-LA8   Work and safety agreements with unions    CheckedPositive   SR P. 52 Employee health; SR P. 52 Occupational health and safety;
G4-LA9   Employee training    CheckedPositive   SR P. 55 Staff development
G4-LA10   Lifelong learning programmes    CheckedPositive   SR P. 55 Staff development;
Language courses/language skills and training opportunities on new media:
partnership with the swiss education-portal www.ausbildung-weiterbildung.ch
G4-LA11   Performance evaluation and development planning for employees    CheckedPositive   SR P. 59 Employees in figures; MC P. 57 Collective employment agreement (CEA)
G4-LA12   Composition of management bodies and distribution of employees by category    CheckedPositive   CG P. 60 4 Board of Directors;
CG P. 72 5 Group Executive Board;
SR P. 59 Employees in figures
G4-LA13   Salary differences between genders    CheckedPositive   MC P. 29 Employee remuneration; SR P. 57 Equal pay; SR P. 59 Employees in figures
G4-LA14   New suppliers that were screened using labour practices criteria    CheckedPositive   SR P. 63 Audits
G4-LA15   Impacts for labour practices in the supply chain    CheckedPositive   SR P. 63 Audits; SR P. 65 Main risk factors in the supply chain
G4-LA16   Grievances about labour practices    CheckedPositive   SR P. 54 Diversity; No incidents known of discrimination in the year 2017.
     
             
Social Performance Indicators: Human Rights
    Management approach and objectives    CheckedPositive   SR P. 61 Fair supply chain; SR P. 61 Environment, objectives and management approach;
Link: www.swisscom.ch/suppliers
G4-HR1   Investment agreements    CheckedPositive   The Corporate Responsibility Contract Appendix (CRV) is part of all contracts.
G4-HR2   Training on human rights    CheckedPositive   SR P. 51 Raising employee awareness in general and in the area of Corporate Responsibility
G4-HR3   Incidents of discrimination    CheckedPositive   SR P. 61 Audit result - Example of commitments with suppliers; Table with shortcomings
G4-HR4   Freedom of association and collective bargaining    CheckedPositive   Covered by the mutually agreed obligation to avoid industrial action under collective
employment agreement (CEA).
G4-HR5   Child labour    CheckedPositive   SR P. 65 Fair supply chain: main risk factors in the supply chain
G4-HR6   Forced labour    CheckedPositive   SR P. 65 Fair supply chain: main risk factors in the supply chain
G4-HR7   Training of security staff in human rights   Ø   Not relevant: Sub-contracted to Securitas.
G4-HR8   Violation of indigenous rights   Ø   Not relevant for company locations, see List of Group companies
(MC P. 137 note 5.4 Group companies).
G4-HR9   Operations that have been subject to human rights   Ø   No new company locations in 2017.
G4-HR10   New suppliers that were screened using human right criteria    CheckedPositive   SR P. 63 Audits
G4-HR11   Human right impacts in the supply chain    CheckedPositive   SR P. 63 Audits; SR P. 65 Main risk factors in the supply chain
G4-HR12   Grievances about human right impacts    CheckedPositive   No grievances about human right impacts in 2017.
     
             
Social Performance Indicators: Society
    Management approach and objectives    CheckedPositive   SR P. 22 Management approaches
G4-SO1   SR P. 18 Management approaches    CheckedPositive   MC P. 24 Infrastructure; SR P. 63 Basic service provision;
SR P. 47 Media protection for minors and promoting media skills;
SR P. 48 “Internet for Schools” initiative;
SR P. 70 Social and cultural commitments
G4-SO2   Operations with impacts on local community    CheckedPositive   SR P. 47 Media protection for minors and promoting media skills:
Media protection for minors and guidelines on media content
G4-SO3   Corruption risks    CheckedPositive   SR P. 15 The most important indicators for the achievement of Swisscom’s CR targets;
SR P. 23 Compliance management;
G4-SO4   Training on anti-corruption policy    CheckedPositive   SR P. 15 The most important indicators for the achievement of Swisscom’s CR targets;
SR P. 23 Compliance management;
G4-SO5   Incidents of corruption and measures taken    CheckedPositive   SR P. 23 Compliance management;
No corruption case known in 2017.
G4-SO6   Contributions to parties and politicians    CheckedPositive   SR P. 25 Swisscom’s responsibility towards the public;
Swisscom is politically and confessional neutral and doesn't support financially political parties.
G4-SO7   Legal action as a result of anticompetitive behaviour    CheckedPositive   MC P. 20 General conditions: Legal environment;
FS P. 99 Significant accounting judgments, estimates and assumptions in applying
the financial statement accounting policies;
FS P. 126 Provisions: Provisions for regulatory and competition-law proceedings;
FS P. 125 3.5 Provisions, contingent liabilities and contingent assets
G4-SO8   Penalties for breaching legal requirements    CheckedPositive   SR P. 23 Compliance management;
See G4-SO7
G4-SO9   New suppliers that were screened using criteria for impact on society    CheckedPositive   SR P. 63 Audits
G4-SO10   Impact on society in the supply chain    CheckedPositive   SR P. 63 Audits; SR P. 65 Main risk factors in the supply chain
G4-SO11   Grievances about impacts on society    CheckedPositive   No grievances about impacts on society known in 2017.
Not relevant for Swisscom.
     
             
Social Performance Indicators: Product responsibility
    Management approach and objectives    CheckedPositive   SR P. 22 Management approaches
G4-PR1   Percentage of product for which health and safety impacts are assessed for improvement    CheckedPositive   SR P. 71 Projects carried out as part of Swisscom’s Corporate Responsibility;
SR P. 44 Low-radiation communications technology;
SR P. 47 Media protection for minors and guidelines on media content
G4-PR2   Violations of health standards    CheckedPositive   Relevant health standards for the mobile network are contained in the ICNIRP Guidelines
and, in particular, the ONIR See IO5 Standards for radiation from base station;
SR P. 23 Compliance management; No violations of relevant health standards
or standards on product labelling detected in 2017.
G4-PR3   Product information   Ø   SR P. 45 Duty to provide information on products offered at points of sale;
Not relevant for Switzerland, except with respect to Ordinance on the Disclosure of Prices.
G4-PR4   Violations of standards on product labelling    CheckedPositive   SR P. 23 Compliance management;
No violations of standards on product labelling detected in 2017.
G4-PR5   Customer satisfaction    CheckedPositive   MC P. 34 Customer satisfaction
G4-PR6   Standards in relation to advertising    CheckedPositive   SR P. 71 Projects carried out as part of Swisscom’s Corporate Responsibility;
SR P. 24 Responsible marketing
G4-PR7   Violations of marketing standards    CheckedPositive   SR P. 24 Responsible marketing. No violations of marketing standards detected in 2017.
G4-PR8   Infringement of the protection of customer data    CheckedPositive   SR P. 23 Compliance management; In 2017, a case of unauthorized third-party data
access was discovered.
G4-PR9   Sanctions due to product and service requirements    CheckedPositive   SR P. 23 Compliance management;
There were no known breaches of product and service provisions in 2017. No fines were imposed.
     
             
GRI Telecommunications Sector Supplement: Capital expenditure
IO1   Capital invested in infrastructure­measures by region    CheckedPositive   MC P. 45 Capital expenditure
IO2   Net costs for extending service to remote geographic locations and low-income groups which are not profitable. Describe relevant legal requirement in Switzerland    CheckedPositive   MC P. 24 Infrastructure; MC P. 20 Telecommunications Act (TCA);
SR P. 68 Basic service provision;
Detailed cost calculations for the basic services are not available
because Swisscom has not claimed these costs
resp. renounced to activate the compensation fund of the Swiss Confederation.
     
             
Health and safety
IO3   Practices to ensure health and safety of field personnel engaged in installing infrastructure    CheckedPositive   SR P. 52 Employee health;
SR P. 52 Occupational health and safety
IO4   Compliance Management System with the ICNIRP standards for radiation from terminal devices   Ø   Not relevant,
terminal devices suppliers’ responsibility.
IO5   Compliance Management System with the ICNIRP standards    CheckedPositive   SR P. 44 Certification of the quality assurance system for compliance with ONIR limits;
Swisscom complies with the ONIR limits.
IO6   Measures relating to the SAR values of terminal devices    CheckedPositive   SR P. 44 Research and development in the area of electromagnetic fields;
SR P. 45 Duty to provide information on products offered at points of sale (last sentence)
     
             
Infrastructure
IO7   Measures relating to the placement of masts    CheckedPositive   See under Network planning / coverage: www.swisscom.ch/networkcoverage
MC P. 24 Infrastructure in Switzerland
IO8   Number of stand-alone and shared transmitter masts    CheckedPositive   MC P. 24 Infrastructure in Switzerland
     
             
Providing access to telecommunications products and services: Bridging the digital divide
PA1   Strategies and measures in sparsely populated areas    CheckedPositive   MC P. 20 Telecommunications Act (TCA);
SR P. 68 Basic service provision
PA2   Strategies and measures for overcoming barriers to access and use    CheckedPositive   MC P. 20 Telecommunications Act (TCA); SR P. 63 Basic service provision;
SR P. 71 Swisscom offerings for people with impairments;
SR P. 47 Media protection for minors and promoting media skills;
SR P. 48 “Internet for Schools” initiative
PA3   Strategies and measures to ensure availability and reliability of products and services    CheckedPositive   MC P. 54 Business interruption;
SR P. 68 Basic service provision
PA4   Distribution area and market shares for products and services    CheckedPositive   MC P. 21 Swiss market trends in telecoms and IT services
PA5   Number and types of products and services available for low-earners and people without any income    CheckedPositive   SR P. 71 Offerings for people with limited financial resources
PA6   Programmes and measures for the provision and maintenance of services in emergency situations    CheckedPositive   MC P. 54 Business interruption;
Free call number: emergency number 112; fire brigade 118; sanitarian number 144
Number with costs: REGA 1414, Air Glacier 1415; road help 140
     
             
Access to Content
PA7   Strategies and measures to guarantee human rights issues in relation to access and use of telecommunications products and services   Ø   Not relevant for the reporting boundary in Switzerland.
     
             
Customer relationships
PA8   Strategies and measures for communicating EMF-related issues to the public    CheckedPositive   SR P. 44 Low-radiation communications technologies; www.swisscom.ch/radiation
PA9   Investments in activities for research on electromagnetic fields    CheckedPositive   SR P. 44 Research and development in the area of electromagnetic fields;
See www.swisscom.ch/innovation;
See www.swisscom.ch/radiation
PA10   Initiatives to guarantee transparent fees and tariffs    CheckedPositive   Swisscom discloses its tariff structure and also offers consulting services for optimising
customers’ fees and tariffs; Link: www.swisscom.ch/mobiletariffs
PA11   Initiatives to advise customers on responsible, efficient and environ­mentally friendly product use    CheckedPositive   SR P. 33 CO2 savings by customers thanks to sustainable ICT services;
SR P. 34 Energy consumption and emissions by customers and the initiative to
reduce them thanks to improved devices; See G4-EN27
     
             
Technology Applications: Resource Efficiency
TA1   Examples of the resource efficiency of telecommunications products and services    CheckedPositive   SR P. 33 CO2 savings by customers thanks to sustainable ICT services;
SR P. 34 Energy consumption and emissions by customers and the initiative to
reduce them thanks to improved devices; See G4-EN27
TA2   Examples of the replacement of physical objects with telecommunications    CheckedPositive   SR P. 33 CO2 savings by customers thanks to sustainable ICT services;
SR P. 34 Energy consumption and emissions by customers and the initiative to
reduce them thanks to improved devices; See G4-EN27
TA3   Change in customer behaviour through the use of the above­mentioned products and services    CheckedPositive   SR P. 33 CO2 savings by customers thanks to sustainable ICT services;
SR P. 34 Energy consumption and emissions by customers and the initiative to
reduce them thanks to improved devices; See G4-EN27;
See Survey on Green ICT at www.swisscom.ch/greenict
TA4   Effects of the use of the above­mentioned products and services and lessons learned for future development    CheckedPositive   SR P. 33 CO2 savings by customers thanks to sustainable ICT services;
SR P. 34 Energy consumption and emissions by customers and the initiative to
reduce them thanks to improved devices; See G4-EN27;
See Survey on Green ICT at www.swisscom.ch/greenict
TA5   Practices in relation to copyright laws    CheckedPositive   SR P. 24 Practices in relation to copyright laws