GRI Index
The GRI Index provides a standardised overview of reporting which is broken down by subject.
Indicators |
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Status |
Reference MC = Management Commentary, SR = Sustainability Report, CG = Corporate Governance, RR = Remuneration Report, FS = Financial Statements or Website Swisscom |
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Key: Indicator according to GRI 4 (within scope of the report) Ø = not relevant ![]() ![]() ![]() |
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1 Strategy and Analysis | ||||||
G4-1 | Explanation from the most senior decision maker | ![]() |
MC P. 7 Shareholders’ letter; MC P. 57 Group structure; MC P. 29 Corporate strategy and objectives; SR P. 3 Stakeholders' Letter; SR P. 12 Strategic priorities and corporate responsibility targets; SR P. 20 Corporate Responsibility – governance and implementation |
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G4-2 | Key implications, risks and opportunities | ![]() |
Context: MC P. 19 General conditions; SR P. 5 Sustainable environment Risks: MC P. 53 Risks (Concern); SR P. 65 Main risk factors in the supply chain Opportunities: MC P. 31 Brands, products and services; SR P. 41 Work and life Targets and strategy: MC P. 29 Corporate strategy and objectives; SR P. 12 Strategic priorities and corporate responsibility targets; SR P. 12 Corporate Responsibility strategy |
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2 Organisational Profile | ||||||
G4-3 | Name of organisation | ![]() |
FS P. 99 Notes to the consolidated financial statements 1 General information | |||
G4-4 | Brands, products and services | ![]() |
MC P. 31 Brands, products and services; SR P. 37 Work and life | |||
G4-5 | Head office of the organisation | ![]() |
See G4-3 | |||
G4-6 | Countries of business | ![]() |
CG P. 57 2 Group structure and shareholders; FS P. 137 5.4 Group companies | |||
G4-7 | Ownership structure | ![]() |
CG P. 57 2 Group structure and shareholders; FS P. 99 Notes to the consolidated financial statements 1 General information |
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G4-8 | Markets | ![]() |
MC P. 21 Swiss market trends in telecoms and IT services | |||
G4-9 | Size of organisation | ![]() |
MC P. 4 KPIs of Swisscom Group; MC P. 5 Business Overview; MC P. 38 Financial review; CG P. 57 2 Group structure and shareholders |
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G4-10 | Workforce in numbers | ![]() |
SR P. 59 Employees in figures | |||
G4-11 | Percentage of total employees with CEA | ![]() |
SR P. 59 Employees in figures | |||
G4-12 | Description of the supply chain | ![]() |
SR P. 6 Value chain and main aspects of Corporate Responsibility; SR P. 61 Fair supply chain | |||
G4-13 | Changes in size, structure or ownership | ![]() |
CG P. 57 2 Group structure and shareholders | |||
G4-14 | Precautionary principle | ![]() |
SR P. 22 Precautionary principle; SR P. 44 Certification of the quality assurance system for compliance with ONIR limits; SR P. 51 Raising employee awareness in general and in the area of Corporate Responsibility |
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G4-15 | Supporting charters, principles | ![]() |
SR P. 11 Vision; SR P. 23 Management approaches and material issues; SR P. 42 Swisscom is a founding member of the Work Smart initiative; SR P. 49 Education Sponsorship Charter; SR P. 70 Memberships and partnerships; SR P. 68 Net neutrality; SR P. 71 Projects carried out as part of Swisscom’s Corporate Responsibility |
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G4-16 | Memberships of associations | ![]() |
See G4-15 | |||
3 Identified Material Aspects and Boundaries | ||||||
G4-17 | Organisational structure | ![]() |
CG P. 57 2 Group structure and shareholders; FS P. 137 5.4 Group companies | |||
G4-18 | Procedure for determining the content of the report | ![]() |
See G4-24 |
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G4-19 | Aspects for defining report content | ![]() |
SR P. 9 Material issues | |||
G4-20 | Report boundary within the organisation | ![]() |
CG P. 57 2 Group structure and shareholder (Scope of sustainability report); SR P. 77 Scope of the report |
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G4-21 | Report boundary outside the organisation | ![]() |
SR P. 77 Scope of the report |
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G4-22 | New presentation of information | ![]() |
No new presentation from old reports. | |||
G4-23 | Changes in the scope, report boundaries or measurement methods used | ![]() |
See G4-20, G4-21 |
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4 Stakeholder Engagement | ||||||
G4-24 | Stakeholder groups | ![]() |
SR P. 7 Dialogue with stakeholder groups and strategic priorities | |||
G4-25 | Selecting the stakeholder groups | ![]() |
See G4-24 | |||
G4-26 | Involvement of stakeholder groups | ![]() |
SR P. 6 Stakeholder involvement; See G4-18, G4-24 | |||
G4-27 | Stakeholder questions and concerns | ![]() |
See G4-18, G4-24 | |||
5 Report Profile | ||||||
G4-28 | Reporting period | ![]() |
01.01.2017–31.12.2017 | |||
G4-29 | Publication of the last report | ![]() |
www.swisscom.ch/report2016 | |||
G4-30 | Reporting cycle | ![]() |
Yearly | |||
G4-31 | Contact partner | ![]() |
FS P. 169 Publishing details | |||
G4-32 | GRI Content Index and the chosen option | ![]() |
It is structured in line with the Comprehensive option under GRI. |
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G4-33 | Confirmation by external third party | ![]() |
SR P. 79 SGS certification | |||
6 Governance | ||||||
G4-34 | Management structure of the organisation | ![]() |
CG P. 57 2 Group structure and shareholder; SR P. 20 Corporate – Responsibility – governance and implementation; CG P. 60 4 Board of Directors; CG P. 67 4.5 Internal organisation and modus operandi; CG P. 70 4.8 Assignment of powers of authority; CG P. 72 5 Group Executive Board |
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G4-35 | Process for delegating authority | ![]() |
See G4-34 | |||
G4-36 | Responsibility for sustainability topics | ![]() |
See G4-34 | |||
G4-37 | Report processes for consultation between stakeholders and the highest governance body | ![]() |
CG P. 78 7.3 Convocation of the Annual General Meeting and agenda items; Link: http://www.swisscom.ch/en/about/investors/contact.html; See also under the link: https://ip-ho.computershare.ch/swisscom for registrated shareholder's from Swisscom |
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G4-38 | Composition of the highest governance body | ![]() |
CG P. 60 4 Board of Directors; CG P. 72 5 Group Executive Board |
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G4-39 | Chair of the highest governance body | ![]() |
CG P. 60 4 Board of Directors; CG P. 72 5 Group Executive Board |
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G4-40 | Nomination and selection processes for the highest governance body | ![]() |
CG P. 66 4.3 Election and term of office; CG P. 68 4.7 Committees of the Board of Directors: Nomination Committee |
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G4-41 | Mechanisms for avoiding conflicts of interest | ![]() |
Link: www.swisscom.ch/basicprinciples – Organisational Regulations; CG P. 70 4.9 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board |
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G4-42 | Highest governance body’s and senior executives’ roles | ![]() |
Link: www.swisscom.ch/basicprinciples – Organisational Regulations; See G4-34 |
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G4-43 | Development and enhancements of collective knowledge of the highest governance body in sustainability topics | ![]() |
CG P. 67 4.5 Internal organisation and modus operandi |
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G4-44 | Procedure for evaluating the sustainability performance of the most senior management body | ![]() |
See G4-45, G4-47; Group Executive Board members were nominated as internal sponsors for the strategic priorities of the CR strategy; SR P. 20 Corporate Responsibility – governance and implementation |
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G4-45 | Procedure of the most senior management body for monitoring sustainability performance | ![]() |
See G4-34, G4-38; SR P. 20 Corporate – Responsibility – governance and implementation; CG P. 70 4.9 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board |
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G4-46 | Reviewing the effectiveness of the organisation’s risk management processes | ![]() |
CG P. 70 4.9 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board; CG P. 70 4.9.1 Risk Management; CG P. 71 4.9.4 Internal audit |
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G4-47 | Frequency of the examination of risks and opportunities | ![]() |
CG P. 70 4.9 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board: annual; CG P. 70 4.9.1 Risk Management: quarterly at the Audit Committee; CG P. 71 4.9.2 Internal control system and financial reporting (ICS): quarterly at the Audit Committee; CG P. 71 4.9.3 Compliance management: quarterly at the Audit Committee; CG P. 71 4.9.4 Internal audit: quarterly at the Audit Committee In urgent cases: contemporary |
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G4-48 | Validation of the report from the highest governance body | ![]() |
The Audit Committee from the Board of Directors is validating the report in two steps before the publication: An independent proxy is validating the Remuneration Report; The report is released by the Board of Directors; See G4-34 |
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G4-49 | Communication of critical concerns | ![]() |
CG P. 70 4.9 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board: The Chairman of the Audit Committee is informed in real time in urgent cases on new essential risks. |
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G4-50 | Total number of critical concerns | ![]() |
As a basic principle of the Whistleblowing anonymity is guaranteed, for this reason, Swisscom communicates neither the number nor other details about concerns. |
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G4-51 | Remuneration policies for the highest governance body | ![]() |
RR P. 86 3 Remuneration of the Group Executive Board |
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G4-52 | Determining remuneration | ![]() |
RR P. 86 3 Remuneration of the Group Executive Board | |||
G4-53 | Stakeholders’ views | ![]() |
SR P. 7 Dialogue with stakeholder groups and strategic priorities; CG P. 78 7.3 Convocation of the Annual General Meeting; CG P. 78 7.4 Representation at the Annual General Meeting; Protocol |
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G4-54 | Ratio of the highest-paid to the median annual total compensation | ![]() |
SR P. 59 Employees in figures |
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G4-55 | Ratio of percentage increase of the highest-paid to the increase median annual total compensation | ![]() |
SR P. 59 Employees in figures |
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7 Ethics and Integrity | ||||||
G4-56 | Principles, standards and norms of behaviour | ![]() |
Link: www.swisscom.ch/basicprinciples - Code of Conduct ; SR P. 11 Vision; CG P. 118 4.10.3 Compliance management; SPAG: http://www.public-affairs.ch/de/standeskommission/standesregeln Codex from Lissabon: https://prsuisse.ch/sites/default/files/basicfiles/kodex_von_lissabon_verhaltensno256.pdf |
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G4-57 | Advice on ethical and lawful behaviour | ![]() |
SR P. 23 Compliance management; CG P. 71 4.9.3 Compliance management; CG P. 71 4.9.4 Internal audit |
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G4-58 | Reporting concerns about unethical or unlawful behaviour | ![]() |
See G4-57 |
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Generic Disclosures on Management Approach | ||||||
G4-DMA | Generic Disclosures on Management Approach | ![]() |
SR P. 22 Management approaches |
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Economic Performance Indicators | ||||||
Management approach and objectives | ![]() |
MC P. 16 Strategy and the environment; MC P. 50 Financial Outlook | ||||
G4-EC1 | Directly generated and distributed economic value | ![]() |
MC P. 49 Statement of added value |
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G4-EC2 | Financial consequences of climate change | ![]() |
MC P. 54 Risks: risk factors: Health and the environment; Siehe G4-EN5, G4-EN6, G4-EN7, G4-EN18 und G4-EN26; Link: www.cdp.net |
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G4-EC3 | Scope of company’s benefits plan | ![]() |
FS P. 129 4.3 Post-employment benefits; SR P. 58 Pension fund: comPlan; See LA3 |
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G4-EC4 | Significant financial contributions from the government | Ø | From a Group standpoint there were no matters in 2017 requiring disclosure in accordance with IAS 20 and no government grants at all. |
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G4-EC5 | Entry-level salaries in relation to local minimum wage | ![]() |
MC P. 29 Employee remuneration; SR P. 59 Employees in figures |
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G4-EC6 | Location-based choice of staff | Ø | There is no location-based staff selection. | |||
G4-EC7 | Investment in infrastructure and services for the good of the community | ![]() |
MC P. 20 Telecommunications Act (TCA); SR P. 64 Basic service provision; SR P. 48 “Internet for Schools” initiative |
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G4-EC8 | Indirect economic effects | ![]() |
MC P. 36 Telecommunications Enterprise Act (TEA) and relationship with the Swiss Confederation; SR P. 67 Networked Switzerland |
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G4-EC9 | Proportion of spending on local suppliers at significant locations of operation | ![]() |
There is a location-based supplier selection for the location Switzerland. |
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Ecological Performance Indicators | ||||||
Management approach and objectives | ![]() |
SR P. 27 Environment, objectives and management approach | ||||
G4-EN1 | Materials used | ![]() |
SR P. 40 Environmental key figures in Switzerland; SR P. 36 Other environmental aspects in the company; Cables, optical fibres and telephone masts |
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G4-EN2 | Recycling material | ![]() |
SR P. 40 Environmental key figures in Switzerland; SR P. 36 Other environmental aspects in the company; Cables, optical fibres and telephone masts |
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G4-EN3 | Internal energy consumption | ![]() |
SR P. 29 Consumption of electricity (green electricity, networks, data centres and buildings); SR P. 30 Efficiency measures with fuel consumption, heat and reduction of CO2; SR P. 30 Efficiency measures in fuel consumption, mobility and CO2 reduction; SR P. 40 Environmental key figures in Switzerland; Separate climate report Swisscom, 2017, available online at the link: www.swisscom.ch/climatereport2017 |
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G4-EN4 | External energy consumption | ![]() |
SR P. 33 CO2 savings by customers thanks to sustainable ICT services; separate climate report Swisscom 2017, § 2.2 Energy consumption by customers Scope 3 cat. 11 (use of the products) online under: www.swisscom.ch/climatereport2017 |
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G4-EN5 | Energy intensity | ![]() |
SR P. 32 The climate protection target of 2 to 1 in detail; SR P. 15 The most important indicators for the achievement of Swisscom’s CR targets |
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G4-EN6 | Energy saving | ![]() |
SR P. 28 Energy efficiency: energy consumption and savings at Swisscom; SR P. 40 Environmental key figures in Switzerland |
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G4-EN7 | Initiatives for reducing indirect energy consumption | ![]() |
SR P. 33 CO2 savings by customers thanks to sustainable ICT services; SR P. 34 Energy consumption and emissions by customers and the initiative to reduce them thanks to improved devices; SR P. 40 Environmental key figures in Switzerland |
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G4-EN8 | Total water withdrawal | Ø | SR P. 40 Environmental key figures in Switzerland; SR P. 36 Other environmental aspects in the company: water |
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G4-EN9 | Impact of water consumption | Ø | Not relevant, as water is only used for sanitary purposes. | |||
G4-EN10 | Recycled water | ![]() |
Household water only. | |||
G4-EN11 | Property in or on the edge of protected areas | ![]() |
SR P. 38 Other environmental aspects in the company: Soil and biodiversity |
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G4-EN12 | Effects on biodiversity | ![]() |
SR P. 38 Other environmental aspects in the company: Soil and biodiversity | |||
G4-EN13 | Protected or recreated natural habitats | ![]() |
SR P. 38 Other environmental aspects in the company: Soil and biodiversity | |||
G4-EN14 | Endangered species | Ø | Not collected as not relevant. | |||
G4-EN15 | Direct Greenhouse gas (GHG) emissions (Scope 1) | ![]() |
SR P. 28 Energy efficiency: energy consumption and savings at Swisscom; SR P. 40 Environmental key figures in Switzerland; separate climate report Swisscom 2017, available online at the link: www.swisscom.ch/climatereport2017 |
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G4-EN16 | Energy indirect greenhouse gas (GHG) emissions (Scope 2) | ![]() |
SR P. 24 Energy efficiency: energy consumption and savings at Swisscom; SR P. 40 Environmental key figures in Switzerland; separate climate report Swisscom 2017, available online at the link: www.swisscom.ch/climatereport2017 |
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G4-EN17 | Other indirect greenhouse gas (GHG) emissions (Scope 3) | ![]() |
SR P. 24 Energy efficiency: energy consumption and savings at Swisscom; SR P. 40 Environmental key figures in Switzerland; separate climate report Swisscom 2017, available online at the link: www.swisscom.ch/climatereport2017 |
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G4-EN18 | Greenhouse gas (GHG) emissions intensity | ![]() |
SR P. 15 The most important indicators for the achievement of Swisscom’s CR targets; separate climate report Swisscom 2017, available online at the link: www.swisscom.ch/climatereport2017 |
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G4-EN19 | Reduction of greenhouse gas (GHG) emissions | ![]() |
SR P. 33 CO2 savings by customers thanks to sustainable ICT services; SR P. 34 Energy consumption and emissions by customers and the initiative to reduce them thanks to improved devices; SR P. 40 Environmental key figures in Switzerland; separate climate report Swisscom 2017, available online at the link: www.swisscom.ch/climatereport2017 |
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G4-EN20 | Emissions of ozone-reducing substances | ![]() |
SR P. 37 Cooling systems and refrigerants | |||
G4-EN21 | NOx, SO2 and other air emissions | ![]() |
SR P. 40 Environmental key figures in Switzerland | |||
G4-EN22 | Waste water discharge | ![]() |
Water is only used for sanitary purposes. | |||
G4-EN23 | Waste by type and method of disposal | ![]() |
SR P. 40 Environmental key figures in Switzerland; SR P. 38 Other environmental aspects in the company; Waste and recycling |
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G4-EN24 | Significant releases | ![]() |
No significant releases known. | |||
G4-EN25 | Dangerous waste according to the Basel Convention | Ø | Not relevant. Swisscom did not transport in 2017 waste classified under the Basle Convention. |
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G4-EN26 | Impact of waste water on biodiversity | Ø | Not relevant. Waste water is discharged into municipal sewage treatment plants. |
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G4-EN27 | Initiatives to minimise environmental impacts | ![]() |
SR P. 33 CO2 savings by customers thanks to sustainable ICT services; SR P. 34 Energy consumption and emissions by customers and the initiative to reduce them thanks to improved devices; SR P. 40 Environmental key figures in Switzerland; separate climate report Swisscom 2017, available online at the link: www.swisscom.ch/climatereport2017 |
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G4-EN28 | Packaging materials | ![]() |
SR P. 66 Other environmental aspects in the company; Packaging | |||
G4-EN29 | Penalties for environmental offences | ![]() |
No fines or penalties were imposed for non-Compliance Management System with legal requirements in 2017. SR P. 23 Compliance management |
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G4-EN30 | Effects of transportation | ![]() |
SR P. 30 Efficiency measures in fuel consumption, mobility and CO2 reduction | |||
G4-EN31 | Expenditure on environmental protection | ![]() |
No separate expenditure collected. |
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G4-EN32 | Percentage of new suppliers that were screened using environmental criteria | ![]() |
SR P. 63 Audits |
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G4-EN33 | Environmental impacts in the supply chain | ![]() |
SR P. 63 Audits; SR P. 65 Main risk factors in the supply chain |
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G4-EN34 | Grievances about environmental impacts | ![]() |
No grievances about environmental impacts known in 2017. See SR P. 44 Advice and information on wireless technologies and the environment |
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Social Performance Indicators: Labour practices and humane employment conditions | ||||||
Management approach and objectives | ![]() |
MC P. 29 Employee remuneration; SR P. 47 Environment, objectives and management approach; SR P. 55 Staff development |
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G4-LA1 | New hiring and employee turnover | ![]() |
SR P. 59 Employees in figures | |||
G4-LA2 | Benefits for full-time employees | ![]() |
MC P. 28 Employees; SR P. 58 Fringe benefits |
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G4-LA3 | Maternity and paternity leave (days) | ![]() |
SR P. 59 Employees in figures | |||
G4-LA4 | Notification deadline(s) in relation to key operational changes | ![]() |
CEA § 3.3 Negotiations should be engaged early enough with the contracting unions. |
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G4-LA5 | Employees represented on workplace safety committees | ![]() |
MC P. 28 Collective employment agreement (CEA); MC P. 30 Employees (100% of staff); SR P. 52 Health and safety in the workplace |
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G4-LA6 | Occupational illness, days lost due to illness and work-related deaths | ![]() |
SR P. 59 Employees in figures |
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G4-LA7 | Workers with high incidence or high risk of diseases | ![]() |
SR P. 52 Employee health; SR P. 52 Occupational health and safety; not relevant for Swisscom |
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G4-LA8 | Work and safety agreements with unions | ![]() |
SR P. 52 Employee health; SR P. 52 Occupational health and safety; | |||
G4-LA9 | Employee training | ![]() |
SR P. 55 Staff development | |||
G4-LA10 | Lifelong learning programmes | ![]() |
SR P. 55 Staff development; Language courses/language skills and training opportunities on new media: partnership with the swiss education-portal www.ausbildung-weiterbildung.ch |
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G4-LA11 | Performance evaluation and development planning for employees | ![]() |
SR P. 59 Employees in figures; MC P. 57 Collective employment agreement (CEA) |
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G4-LA12 | Composition of management bodies and distribution of employees by category | ![]() |
CG P. 60 4 Board of Directors; CG P. 72 5 Group Executive Board; SR P. 59 Employees in figures |
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G4-LA13 | Salary differences between genders | ![]() |
MC P. 29 Employee remuneration; SR P. 57 Equal pay; SR P. 59 Employees in figures | |||
G4-LA14 | New suppliers that were screened using labour practices criteria | ![]() |
SR P. 63 Audits |
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G4-LA15 | Impacts for labour practices in the supply chain | ![]() |
SR P. 63 Audits; SR P. 65 Main risk factors in the supply chain |
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G4-LA16 | Grievances about labour practices | ![]() |
SR P. 54 Diversity; No incidents known of discrimination in the year 2017. | |||
Social Performance Indicators: Human Rights | ||||||
Management approach and objectives | ![]() |
SR P. 61 Fair supply chain; SR P. 61 Environment, objectives and management approach; Link: www.swisscom.ch/suppliers |
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G4-HR1 | Investment agreements | ![]() |
The Corporate Responsibility Contract Appendix (CRV) is part of all contracts. | |||
G4-HR2 | Training on human rights | ![]() |
SR P. 51 Raising employee awareness in general and in the area of Corporate Responsibility | |||
G4-HR3 | Incidents of discrimination | ![]() |
SR P. 61 Audit result - Example of commitments with suppliers; Table with shortcomings | |||
G4-HR4 | Freedom of association and collective bargaining | ![]() |
Covered by the mutually agreed obligation to avoid industrial action under collective employment agreement (CEA). |
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G4-HR5 | Child labour | ![]() |
SR P. 65 Fair supply chain: main risk factors in the supply chain | |||
G4-HR6 | Forced labour | ![]() |
SR P. 65 Fair supply chain: main risk factors in the supply chain | |||
G4-HR7 | Training of security staff in human rights | Ø | Not relevant: Sub-contracted to Securitas. |
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G4-HR8 | Violation of indigenous rights | Ø | Not relevant for company locations, see List of Group companies (MC P. 137 note 5.4 Group companies). |
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G4-HR9 | Operations that have been subject to human rights | Ø | No new company locations in 2017. |
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G4-HR10 | New suppliers that were screened using human right criteria | ![]() |
SR P. 63 Audits |
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G4-HR11 | Human right impacts in the supply chain | ![]() |
SR P. 63 Audits; SR P. 65 Main risk factors in the supply chain | |||
G4-HR12 | Grievances about human right impacts | ![]() |
No grievances about human right impacts in 2017. | |||
Social Performance Indicators: Society | ||||||
Management approach and objectives | ![]() |
SR P. 22 Management approaches | ||||
G4-SO1 | SR P. 18 Management approaches | ![]() |
MC P. 24 Infrastructure; SR P. 63 Basic service provision; SR P. 47 Media protection for minors and promoting media skills; SR P. 48 “Internet for Schools” initiative; SR P. 70 Social and cultural commitments |
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G4-SO2 | Operations with impacts on local community | ![]() |
SR P. 47 Media protection for minors and promoting media skills: Media protection for minors and guidelines on media content |
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G4-SO3 | Corruption risks | ![]() |
SR P. 15 The most important indicators for the achievement of Swisscom’s CR targets; SR P. 23 Compliance management; |
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G4-SO4 | Training on anti-corruption policy | ![]() |
SR P. 15 The most important indicators for the achievement of Swisscom’s CR targets; SR P. 23 Compliance management; |
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G4-SO5 | Incidents of corruption and measures taken | ![]() |
SR P. 23 Compliance management; No corruption case known in 2017. |
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G4-SO6 | Contributions to parties and politicians | ![]() |
SR P. 25 Swisscom’s responsibility towards the public; Swisscom is politically and confessional neutral and doesn't support financially political parties. |
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G4-SO7 | Legal action as a result of anticompetitive behaviour | ![]() |
MC P. 20 General conditions: Legal environment; FS P. 99 Significant accounting judgments, estimates and assumptions in applying the financial statement accounting policies; FS P. 126 Provisions: Provisions for regulatory and competition-law proceedings; FS P. 125 3.5 Provisions, contingent liabilities and contingent assets |
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G4-SO8 | Penalties for breaching legal requirements | ![]() |
SR P. 23 Compliance management; See G4-SO7 |
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G4-SO9 | New suppliers that were screened using criteria for impact on society | ![]() |
SR P. 63 Audits |
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G4-SO10 | Impact on society in the supply chain | ![]() |
SR P. 63 Audits; SR P. 65 Main risk factors in the supply chain | |||
G4-SO11 | Grievances about impacts on society | ![]() |
No grievances about impacts on society known in 2017. Not relevant for Swisscom. |
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Social Performance Indicators: Product responsibility | ||||||
Management approach and objectives | ![]() |
SR P. 22 Management approaches | ||||
G4-PR1 | Percentage of product for which health and safety impacts are assessed for improvement | ![]() |
SR P. 71 Projects carried out as part of Swisscom’s Corporate Responsibility; SR P. 44 Low-radiation communications technology; SR P. 47 Media protection for minors and guidelines on media content |
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G4-PR2 | Violations of health standards | ![]() |
Relevant health standards for the mobile network are contained in the ICNIRP Guidelines and, in particular, the ONIR See IO5 Standards for radiation from base station; SR P. 23 Compliance management; No violations of relevant health standards or standards on product labelling detected in 2017. |
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G4-PR3 | Product information | Ø | SR P. 45 Duty to provide information on products offered at points of sale; Not relevant for Switzerland, except with respect to Ordinance on the Disclosure of Prices. |
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G4-PR4 | Violations of standards on product labelling | ![]() |
SR P. 23 Compliance management; No violations of standards on product labelling detected in 2017. |
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G4-PR5 | Customer satisfaction | ![]() |
MC P. 34 Customer satisfaction | |||
G4-PR6 | Standards in relation to advertising | ![]() |
SR P. 71 Projects carried out as part of Swisscom’s Corporate Responsibility; SR P. 24 Responsible marketing |
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G4-PR7 | Violations of marketing standards | ![]() |
SR P. 24 Responsible marketing. No violations of marketing standards detected in 2017. | |||
G4-PR8 | Infringement of the protection of customer data | ![]() |
SR P. 23 Compliance management; In 2017, a case of unauthorized third-party data access was discovered. |
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G4-PR9 | Sanctions due to product and service requirements | ![]() |
SR P. 23 Compliance management; There were no known breaches of product and service provisions in 2017. No fines were imposed. |
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GRI Telecommunications Sector Supplement: Capital expenditure | ||||||
IO1 | Capital invested in infrastructuremeasures by region | ![]() |
MC P. 45 Capital expenditure |
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IO2 | Net costs for extending service to remote geographic locations and low-income groups which are not profitable. Describe relevant legal requirement in Switzerland | ![]() |
MC P. 24 Infrastructure; MC P. 20 Telecommunications Act (TCA); SR P. 68 Basic service provision; Detailed cost calculations for the basic services are not available because Swisscom has not claimed these costs resp. renounced to activate the compensation fund of the Swiss Confederation. |
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Health and safety | ||||||
IO3 | Practices to ensure health and safety of field personnel engaged in installing infrastructure | ![]() |
SR P. 52 Employee health; SR P. 52 Occupational health and safety |
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IO4 | Compliance Management System with the ICNIRP standards for radiation from terminal devices | Ø | Not relevant, terminal devices suppliers’ responsibility. |
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IO5 | Compliance Management System with the ICNIRP standards | ![]() |
SR P. 44 Certification of the quality assurance system for compliance with ONIR limits; Swisscom complies with the ONIR limits. |
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IO6 | Measures relating to the SAR values of terminal devices | ![]() |
SR P. 44 Research and development in the area of electromagnetic fields; SR P. 45 Duty to provide information on products offered at points of sale (last sentence) |
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Infrastructure | ||||||
IO7 | Measures relating to the placement of masts | ![]() |
See under Network planning / coverage: www.swisscom.ch/networkcoverage MC P. 24 Infrastructure in Switzerland |
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IO8 | Number of stand-alone and shared transmitter masts | ![]() |
MC P. 24 Infrastructure in Switzerland |
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Providing access to telecommunications products and services: Bridging the digital divide | ||||||
PA1 | Strategies and measures in sparsely populated areas | ![]() |
MC P. 20 Telecommunications Act (TCA); SR P. 68 Basic service provision |
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PA2 | Strategies and measures for overcoming barriers to access and use | ![]() |
MC P. 20 Telecommunications Act (TCA); SR P. 63 Basic service provision; SR P. 71 Swisscom offerings for people with impairments; SR P. 47 Media protection for minors and promoting media skills; SR P. 48 “Internet for Schools” initiative |
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PA3 | Strategies and measures to ensure availability and reliability of products and services | ![]() |
MC P. 54 Business interruption; SR P. 68 Basic service provision |
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PA4 | Distribution area and market shares for products and services | ![]() |
MC P. 21 Swiss market trends in telecoms and IT services |
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PA5 | Number and types of products and services available for low-earners and people without any income | ![]() |
SR P. 71 Offerings for people with limited financial resources |
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PA6 | Programmes and measures for the provision and maintenance of services in emergency situations | ![]() |
MC P. 54 Business interruption; Free call number: emergency number 112; fire brigade 118; sanitarian number 144 Number with costs: REGA 1414, Air Glacier 1415; road help 140 |
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Access to Content | ||||||
PA7 | Strategies and measures to guarantee human rights issues in relation to access and use of telecommunications products and services | Ø | Not relevant for the reporting boundary in Switzerland. |
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Customer relationships | ||||||
PA8 | Strategies and measures for communicating EMF-related issues to the public | ![]() |
SR P. 44 Low-radiation communications technologies; www.swisscom.ch/radiation |
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PA9 | Investments in activities for research on electromagnetic fields | ![]() |
SR P. 44 Research and development in the area of electromagnetic fields; See www.swisscom.ch/innovation; See www.swisscom.ch/radiation |
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PA10 | Initiatives to guarantee transparent fees and tariffs | ![]() |
Swisscom discloses its tariff structure and also offers consulting services for optimising customers’ fees and tariffs; Link: www.swisscom.ch/mobiletariffs |
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PA11 | Initiatives to advise customers on responsible, efficient and environmentally friendly product use | ![]() |
SR P. 33 CO2 savings by customers thanks to sustainable ICT services; SR P. 34 Energy consumption and emissions by customers and the initiative to reduce them thanks to improved devices; See G4-EN27 |
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Technology Applications: Resource Efficiency | ||||||
TA1 | Examples of the resource efficiency of telecommunications products and services | ![]() |
SR P. 33 CO2 savings by customers thanks to sustainable ICT services; SR P. 34 Energy consumption and emissions by customers and the initiative to reduce them thanks to improved devices; See G4-EN27 |
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TA2 | Examples of the replacement of physical objects with telecommunications | ![]() |
SR P. 33 CO2 savings by customers thanks to sustainable ICT services; SR P. 34 Energy consumption and emissions by customers and the initiative to reduce them thanks to improved devices; See G4-EN27 |
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TA3 | Change in customer behaviour through the use of the abovementioned products and services | ![]() |
SR P. 33 CO2 savings by customers thanks to sustainable ICT services; SR P. 34 Energy consumption and emissions by customers and the initiative to reduce them thanks to improved devices; See G4-EN27; See Survey on Green ICT at www.swisscom.ch/greenict |
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TA4 | Effects of the use of the abovementioned products and services and lessons learned for future development | ![]() |
SR P. 33 CO2 savings by customers thanks to sustainable ICT services; SR P. 34 Energy consumption and emissions by customers and the initiative to reduce them thanks to improved devices; See G4-EN27; See Survey on Green ICT at www.swisscom.ch/greenict |
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TA5 | Practices in relation to copyright laws | ![]() |
SR P. 24 Practices in relation to copyright laws |