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Basic service provision

We are re­spon­si­ble for providing basic telecoms services in Switzer­land, and have been mandated to do so in accordance with the current universal service licence. The purpose of the mandate is the provision of network access through­out Switzer­land, primarily voice tele­phony and broad­band Internet access. Since 2020, the guaranteed minimum transmission speed for a broad­band Internet connection has been 10 Mbps (downloads) and 1 Mbps (uploads). Depending on the scope of the services purchased, the price ceiling for this service (including fixed-line tele­phony) is CHF 59.25 per month. As part of basic service provision, we also maintain special services for persons with disabilities (see ‘Accessibility’).

A motion by the National Council’s Transport and Telecom­mu­ni­ca­tions Committee (TTC), calling for an increase in the minimum speed to 80 Mbps within the universal service, is pending in the national parliament. In addition, a cantonal initiative by the canton of Ticino, calling for a nationwide high bandwidth network, has been placed on hold in parliament. The im­ple­men­ta­tion of both the proposals will raise fun­da­men­tal questions about the future structure of the universal service and the financing of network expansion in Switzer­land. In spring 2021, the TTC therefore adopted the ‘High bandwidth strategy of the Con­fed­er­a­tion’ postulate (postulate report 21.3461), which is intended to examine the issues in greater depth and to identify a targeted im­ple­men­ta­tion of a high bandwidth in­fra­struc­ture in Switzer­land.

In December 2021, the Federal Council opened the consultation process on the amendment of the content of the basic service provision in the Ordinance on Telecom­mu­ni­ca­tions Services (OTS). The main element is on the proposed increase in the minimum bandwidth from 10 Mbps today to a new 80 Mbps download. Swisscom will comment on the draft by means of a statement. Against the backdrop of the amendment of the basic service provision, the existing licence will be extended until the amended legal framework enters into force.

In general, the topics of ‘public service’ and ‘governance’ in federally owned com­pa­nies are currently being addressed in various political initiatives. They are also very relevant to Swisscom’s business activities.

    Unit   2019   2020   2021
Emergency calls   in thousand   3,000   3,036   3,284
Calls to the service for visually and hearing impaired   in thousand   252   286   292