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Annual Report 2020

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Annual Report Sustainability Report 2020 at a glance

Key figures

Swisscom’s reporting focuses on the three operating divisions Swisscom Switzerland, Fastweb and Other Operating Segments.

Net revenue (CHF)

11.1 bn

 in CHF million
Change in net revenue -3.1%
11,453 m
11,100 m
2019
2020
Financial review

EBITDA (CHF)

4.4 bn

 in CHF million
Change in EBITDA 0.6%
4,358 m
4,382 m
2019
2020
Financial review

Capital expenditure (CHF)

2.2 bn

 in CHF million
Change in capital expenditure -8.6%
2,438 m
2,229 m
2019
2020
Financial review

Net income (CHF)

1.5 bn

 in CHF million
Change in net income -8.4%
1,669 m
1,528 m
2019
2020
Financial review

Equity ratio

39.1 %

 in %
36.6%
39.1%
2019
2020
Financial review

Employees

19,062 FTE

 Full-time employees (FTE)
Change in number of employees -1.3%
19,317
19,062
2019
2020
Employees
Net revenue
11.1
bn CHF
Show details
EBITDA
4.4
bn CHF
Show details
Capital expenditure
2.2
bn CHF
Show details
 in CHF million
Change in net revenue -3.1%
11,453 m
11,100 m
2019
2020
Financial review
 in CHF million
Change in EBITDA 0.6%
4,358 m
4,382 m
2019
2020
Financial review
 in CHF million
Change in capital expenditure -8.6%
2,438 m
2,229 m
2019
2020
Financial review
 in CHF million
Change in net income -8.4%
1,669 m
1,528 m
2019
2020
Financial review
 in %
36.6%
39.1%
2019
2020
Financial review
 Full-time employees (FTE)
Change in number of employees -1.3%
19,317
19,062
2019
2020
Employees
Net income
1.5
bn CHF
Show details
Equity ratio
39.1
%
Show details
Employees
19,062
FTE
Show details

Key figures

Swisscom Switzerland comprises the customer segments Residential Customers, Business Customers and Wholesale, as well as the IT, Network & Infrastructure division.

Net revenue (CHF)

8.3 bn

 in CHF million
Change in net revenue -3.5%
8,573 m
8,275 m
2019
2020
Swisscom Switzerland

EBITDA (CHF)

3.5 bn

 in CHF million
Change in EBITDA 1.2%
3,484 m
3,527 m
2019
2020
Swisscom Switzerland

Capital expenditure (CHF)

1.6 bn

 in CHF million
Change in capital expenditure -9.2%
1,761 m
1,599 m
2019
2020
Swisscom Switzerland

Broadband access lines

2.0 m

 in thousand
Change broadband access lines -0.7%
2,058 k
2,043 k
2019
2020
Swisscom Switzerland

Mobile access lines

6.2 m

 in thousand
Change mobile acces lines -1.7%
6,333 k
6,224 k
2019
2020
Swisscom Switzerland

Employees

12,591 FTE

 Full-time employees (FTE)
Change in number of employees -3.6%
13,055
12,591
2019
2020
Swisscom Switzerland
Net revenue
8.3
bn CHF
Show details
EBITDA
3.5
bn CHF
Show details
Capital expenditure
1.6
bn CHF
Show details
 in CHF million
Change in net revenue -3.5%
8,573 m
8,275 m
2019
2020
Swisscom Switzerland
 in CHF million
Change in EBITDA 1.2%
3,484 m
3,527 m
2019
2020
Swisscom Switzerland
 in CHF million
Change in capital expenditure -9.2%
1,761 m
1,599 m
2019
2020
Swisscom Switzerland
 in thousand
Change broadband access lines -0.7%
2,058 k
2,043 k
2019
2020
Swisscom Switzerland
 in thousand
Change mobile acces lines -1.7%
6,333 k
6,224 k
2019
2020
Swisscom Switzerland
 Full-time employees (FTE)
Change in number of employees -3.6%
13,055
12,591
2019
2020
Swisscom Switzerland
Broadband access lines
2.0
m
Show details
Mobile access lines
6.2
m
Show details
Employees
12,591
FTE
Show details

Key figures

Fastweb is one of Italy’s largest providers of broadband services. The product portfolio comprises voice, data, broadband and TV services, as well as video-on-demand for residential and business customers.

Net revenue (EUR)

2.3 bn

 in EUR million
Change in net revenue 3.9%
2,218 m
2,304 m
2019
2020
Fastweb

EBITDA (EUR)

0.8 bn

 in EUR million
Change in EBITDA 4.5%
750 m
784 m
2019
2020
Fastweb

Capital expenditure (EUR)

0.6 bn

 in EUR million
Change in capital expenditure -2.0%
599 m
587 m
2019
2020
Fastweb

Broadband access lines

2.7 m

 in thousand
Change broadband access lines 4.2%
2,637 k
2,747 k
2019
2020
Fastweb

Mobile access lines

2.0 m

 in thousand
Change mobile acces lines 12.3%
1,746 k
1,961 k
2019
2020
Fastweb

Employees

2,703 FTE

 Full-time employees (FTE)
Change in number of employees 10.1%
2,456
2,703
2019
2020
Fastweb
Net revenue
2.3
bn EUR
Show details
EBITDA
0.8
bn EUR
Show details
Capital expenditure
0.6
bn EUR
Show details
 in EUR million
Change in net revenue 3.9%
2,218 m
2,304 m
2019
2020
Fastweb
 in EUR million
Change in EBITDA 4.5%
750 m
784 m
2019
2020
Fastweb
 in EUR million
Change in capital expenditure -2.0%
599 m
587 m
2019
2020
Fastweb
 in thousand
Change broadband access lines 4.2%
2,637 k
2,747 k
2019
2020
Fastweb
 in thousand
Change mobile acces lines 12.3%
1,746 k
1,961 k
2019
2020
Fastweb
 Full-time employees (FTE)
Change in number of employees 10.1%
2,456
2,703
2019
2020
Fastweb
Broadband access lines
2.7
m
Show details
Mobile access lines
2.0
m
Show details
Employees
2,703
FTE
Show details

Solid operating income – despite an exceptional year

Swisscom performed very well in this exceptional year despite cut-throat competition, high price pressure and the impact of Covid-19. Thanks to an outstanding performance in network, products and service as well as rigorous cost management, Swisscom achieved a solid financial result.

Urs Schaeppi, CEO Swisscom Ltd, comments on the business performance in 2020 View interview

Dear Shareholders,

If proof were needed of how im­por­tant digitisation is for society and the economy, then an extraordinary 2020 provided it in emphatic style. Home working, remote learning, online shopping and video calls all helped to alleviate some of the major disad­van­tages of the lockdown.

To the full shareholders’ letter

Our pride 2020

Swisscom once again impressed on many levels in 2020: best mobile network, new entertainment services, innovations in the fixed and mobile networks and most sustainable telecommunication company.

World champion in sustainability Swisscom named world’s most sustainable telecommunications company.
Climate-neutral operations
leaf
The company has itself saved 80% of emissions and now offsets the other 20% with myclimate.
The world premiere: 50 Gbps Achieved for the first time by Swisscom in a real fixed network environment.
Fastweb is growing! Fastweb has more customers, more revenue and more EBITDA.
CHF 1.6 billion Invested by Swisscom in Swiss network expansion and maintenance.
And everything turned “blue” blue – the new blue entertainment experience, combining film, cinema, TV and news.
Test winner No. 1
icon
in all mobile network tests in Switzerland.

Ready for you

Our employees are ready to help wherever they can. They do their utmost to ensure wherever you are and around the clock that you are assured of a high quality, secure connection and the best standard of service, while helping you to live more sustainably.

To the short interviews with employees

Working together to increase sustainability

Being ranked as the world’s most sustainable telecommunication company is yet another incentive for Swisscom to forge ahead in this area – together with our customers.

To the stakeholder letter Working together to increase sustainability
Promotion Media Competence 57,400 People have benefited from our information services and training – increasingly online because of Covid-19.
Circular economy “Refreshed smartphones” – Swisscom online shop now offers second-hand smartphones.
10 years JAMES study JAMES is the Swiss study on the media use and leisure behaviour of 12 to 19 year olds.
Green bond worth over EUR 500 million placed.
Climate-compensated products Swisscom customers can now climate-compensate their smartphones in the Swisscom Shop.

Key dates

Financial calendar and Annual General Meeting from previous years