Stake­hold­ers’ letter

Dear Readers

Crises force us to look at the world in a new way. 2020 has been an exceptional year, with the pandemic significantly restricting how we live our lives. But this crisis has also clearly demonstrated the pos­si­bil­i­ties of digitisation. Imagine a lockdown without home office, remote classrooms or online shopping – and with no video calls with families and friends. During this challenging period, we actively supported our cus­tomers – for example by offering ad­di­tional data volumes, greater Internet speeds, free home office solutions for SMEs and schools and extra roaming credit for cus­tomers stranded abroad. Following the outbreak of the coronavirus pandemic, many Swisscom Academy courses were also offered online at short notice: in the months of the first lockdown in spring alone, 6,430 participants took ad­van­tage of our online offerings.