Crises force us to look at the world in a new way. 2020 has been an exceptional year, with the pandemic significantly restricting how we live our lives. But this crisis has also clearly demonstrated the possibilities of digitisation. Imagine a lockdown without home office, remote classrooms or online shopping – and with no video calls with families and friends. During this challenging period, we actively supported our customers – for example by offering additional data volumes, greater Internet speeds, free home office solutions for SMEs and schools and extra roaming credit for customers stranded abroad. Following the outbreak of the coronavirus pandemic, many Swisscom Academy courses were also offered online at short notice: in the months of the first lockdown in spring alone, 6,430 participants took advantage of our online offerings.