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GRI Index

The GRI Index provides a stan­dard­ised overview of reporting which is broken down by subject.


Indicators
   
 
Status
  Reference SR = Sustainability Report,
AR = Annual Report
            Key: Indicator according to GRI Standards (within scope of the report)
Ø =not relevant  CheckedNegativ = not covered  Unchecked = partially covered  CheckedPositive = totally covered
     
             
102 General Disclosures Organizational profile
102-1   Name of the organization    CheckedPositive  
AR: Notes to the consolidated financial statements: Other disclosures
102-2   Activities, brands, products and services    CheckedPositive  
AR: Brands, products and services
102-3   Location of headquarters    CheckedPositive  
See 102-1, CH-3048 Worblaufen
102-4   Location of operations    CheckedPositive  
AR: 2 Group structure and shareholders
AR: 5.4 Group companies
102-5   Ownership and legal form    CheckedPositive  
AR: 2 Group structure and shareholders
AR: Notes to the consolidated financial statements: Other disclosures
102-6   Markets served    CheckedPositive  
AR: Swiss market trends in telecoms and IT services
102-7   Scale of the organization    CheckedPositive  
AR: KPIs of Swisscom Group
AR: Business overview
AR: Financial review
AR: 2 Group structure and shareholders
102-8   Information on employees and other workers    CheckedPositive  
AR: Employees
SR: Total workforce in Switzerland
SR: Scope of the report: Personnel information system
102-9   Supply Chain    CheckedPositive  
SR: Value chain, supply chain and key aspects of Corporate Responsibility
SR: Fair supply chain
102-10   Significant changes to the organization and its supply chain    CheckedPositive  
AR: 2 Group structure and shareholders
No significant changes in the supply chain.
102-11   Precautionary principle or approach    CheckedPositive  
AR: Health and the environment
AR: Pension fund and fringe benefits
AR: Pension plans
SR: The Group's Precautionary principle
SR: comPlan pension fund
SR: Supplier risk management
102-12   External initiatives    CheckedPositive  
102-13   Membership of associations    CheckedPositive  
SR: Memberships and Partnerships
     
             
Strategy
102-14   Statement from senior decision maker    CheckedPositive  
AR: Shareholders’ letter
SR: Stakeholders' letter
102-15   Key impacts, risks, and opportunities    CheckedPositive  
Context:
AR: General conditions
SR: Sustainable environment
Risks:
AR: Risks
SR: Main risk factors in the supply chain
Chances:
AR: Brands, products and services
Goals and strategy:
AR: Corporate strategy
SR: Sustainability strategy
     
             
Ethics and integrity
102-16   Values, principles, standards, and norms of behaviour    CheckedPositive  
Link:
www.swisscom.ch/basicprinciples - Code of Conduct
SR: Vision
AR: Compliance Management
SR: Corporate ethics
102-17   Mechanisms for advice and concerns about ethics    CheckedPositive  
SR: Compliance management
AR: Compliance management
AR: Internal auditing
     
             
Governance
102-18   Governance structure    CheckedPositive  
SR: Governance
AR: 2 Group structure and shareholders
AR: 4 Board of Directors
AR: 4.9 Internal organisation and modus operandi
AR: 4.11 Assignment of powers of authority
AR: 5 Group Executive Board
102-19   Delegating authority    CheckedPositive  
SR: Governance
AR: 2 Group structure and shareholders
AR: 4 Board of Directors
AR: 4.9 Internal organisation and modus operandi
AR: 4.11 Assignment of powers of authority
AR: 5 Group Executive Board
102-20   Executive level responsibility for economic, environmental, and social topics    CheckedPositive  
SR: Governance
AR: 2 Group structure and shareholders
AR: 4 Board of Directors
AR: 4.9 Internal organisation and modus operandi
AR: 4.11 Assignment of powers of authority
AR: 5 Group Executive Board
102-21   Consulting stakeholders on economic, environmental, and social topics    CheckedPositive  
AR: 7.3 Convocation of the Annual General Meeting and agenda items
Internet contact page www.swisscom.ch/de/about/investoren/kontakt.html;
See also Website https://ip-ho.computershare.ch/swisscom
for registered shareholders of Swisscom.
102-22   Composition of the highest governance body and its committees    CheckedPositive  
AR: 4 Board of Directors
AR: 5 Group Executive Board
102-23   Chair of the highest governance body    CheckedPositive  
AR: 4 Board of Directors
AR: 5 Group Executive Board
102-24   Nominating and selecting the highest governance body    CheckedPositive  
AR: 4.5 Election and term of office
AR: 4.10 Committees of the Board of Directors: Nomination Committee
102-25   Conflicts of interest    CheckedPositive  
www.swisscom.ch/basicprinciples – Organisational Regulations
AR: 4.12 Information and controlling instruments of the Board of Directors
vis-à-vis the Group Executive Board
102-26   Role of highest governance body in setting purpose, values, and strategy    CheckedPositive  
www.swisscom.ch/basicprinciples – Organisational Regulations
SR: Governance
AR: 2 Group structure and shareholders
AR: 4 Board of Directors
AR: 4.9 Internal organisation and modus operandi
AR: 4.11 Assignment of powers of authority
AR: 5 Group Executive Board
102-27   Collective knowledge of highest governance body    CheckedPositive  
AR: 4.9 Internal organisation and modus operandi
102-28   Evaluating the highest governance body’s performance    CheckedPositive  
SR: Governance
AR: 2 Group structure and shareholders
AR: 4 Board of Directors
AR: 4.9 Internal organisation and modus operandi
AR: 4.11 Assignment of powers of authority
AR: 5 Group Executive Board
AR: 4.12 Information and controlling instruments of the Board of Directors
vis-à-vis the Group Executive Board
Group Executive Board members were nominated as internal sponsors for the strategic priorities
of the sustainability strategy
The Audit Committee from the Board of Directors is validating the report in two steps
before the publication: An independent proxy is validating the Remuneration Report;
The report is released by the Board of Directors.
     
             
102-29   Identifying and managing economic, environmental, and social impacts    CheckedPositive  
SR: Governance
AR: 2 Group structure and shareholders
AR: 4 Board of Directors
AR: 4.9 Internal organisation and modus operandi
AR: 4.11 Assignment of powers of authority
AR: 5 Group Executive Board
AR: 4.12 Information and controlling instruments of the Board of Directors
vis-à-vis the Group Executive Board
102-30   Effectiveness of risk management processes    CheckedPositive  
AR: 4.12 Information and controlling instruments of the Board of Directors visa-vis
the Group Executive Board
AR: Risk management
AR: Internal auditing
102-31   Review of economic, environmental, and social topics    CheckedPositive  
AR: 4.12 Information and controlling instruments of the Board of Directors visa-vis
the Group Executive Board: annually
AR: Risk management: quarterly at the Audit Committee
AR: Internal control system and financial reporting:
quarterly at the Audit Committee
AR: Compliance management: quarterly at the Audit Committee
AR: Internal auditing: quarterly at the Audit Committee
In urgent cases: contemporary
102-32   Highest governance body’s role in sustainability reporting    CheckedPositive  
The Audit Committee from the Board of Directors is validating the report in two steps
before the publication: An independent proxy is validating the Remuneration Report;
The report is released by the Board of Directors
SR: Governance
AR: 2 Group structure and shareholders
AR: 4 Board of Directors
AR: 4.9 Internal organisation and modus operandi
AR: 4.11 Assignment of powers of authority
AR: 5 Group Executive Board
102-33   Communicating critical concerns    CheckedPositive  
AR: 4.12 Information and controlling instruments of the Board of Directors vis-à-vis
the Group Executive Board
The Chairman of the Audit Committee is informed in real time
in urgent cases on new essential risk.
102-34   Nature and total number of critical concerns    CheckedNegativ  
As a basic principle of the Whistleblowing anonymity is guaranteed, for this reason,
Swisscom communicates neither the number nor other details about concerns.
102-35   Remuneration policies    CheckedPositive  
AR: 3 Remuneration of the Group Executive Board
102-36   Process for determining remuneration    CheckedPositive  
AR: 4.2 Key management compensation
102-37   Stakeholders’ involvement in remuneration    CheckedPositive  
SR: Stakeholders and strategic priorities
AR: 7.3 Convocation of the Annual General Meeting and agenda items; Protocol
102-38   Annual total compensation ratio    CheckedPositive  
SR: Total workforce in Switzerland
102-39   Percentage increase in annual total compensation ratio    CheckedPositive  
SR: Total workforce in Switzerland
     
             
Stakeholder engagement
102-40   List of stakeholder groups    CheckedPositive  
SR: Stakeholders and strategic priorities
102-41   Collective bargaining agreements    CheckedPositive  
SR: Total workforce in Switzerland
102-42   Identifying and selecting stakeholders    CheckedPositive  
SR: Stakeholders and strategic priorities
102-43   Approach to stakeholder engagement    CheckedPositive  
SR: Stakeholder involvement
SR: Stakeholders and strategic priorities
SR: Scope of the report
SR: Reporting: procedure and organisation
102-44   Key topics and concerns raised    CheckedPositive  
SR: Material issues
SR: Group of stakeholders
     
             
Reporting practice
102-45   Entities included in the consolidated financial statements    CheckedPositive  
AR: 2 Group structure and shareholders
AR: 5.4 Group companies
102-46   Defining report content and topic boundaries    CheckedPositive  
SR: Scope of the report
SR: Reporting: procedure and organisation
102-47   List of material topics    CheckedPositive  
SR: Material issues
SR: Materiality matrix 2020
SR P. 61 Reporting
102-48   Restatements of information    CheckedPositive  
No "Restatments" in 2020
102-49   Changes in reporting    CheckedPositive  
SR: Group of stakeholders
SR: Material issues
SR: Materiality matrix 2020
102-50   Reporting period    CheckedPositive  
01.01.2020–31.12.2020
102-51   Date of most recent report    CheckedPositive  
102-52   Reporting cycle    CheckedPositive  
annual
102-53   Contact point for questions regarding the report    CheckedPositive  
102-54   Claims of reporting in accordance with the GRI Standards    CheckedPositive  
SR: Scope of the report: Principles
This report has been prepared in accordance with the GRI Standards: Comprehensive option.
102-55   GRI content index    CheckedPositive  
SR: GRI Index
102-56   External assurance    CheckedPositive  
SR: SGS Certification
     
             
200 Economic Topics
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
AR: Shareholders’ letter
103-2   The management approach and its components    CheckedPositive  
AR: Shareholders’ letter
AR: Corporate strategy
AR: Financial outlook
103-3   Evaluation of the management approach    CheckedPositive  
AR: Shareholders’ letter
     
             
201 Economic Performance
201-1   Direct economic value generated and distributed    CheckedPositive  
AR: Statement of added value
201-2   Financial implications and other risks and opportunities due to climate change    CheckedPositive  
AR: Sustainability strategy
Siehe 302-3, 302-4, 302-5, 305-4 und 306-5;
201-3   Defined benefit plan obligations and other retirement plans    CheckedPositive  
AR: 4.3 Post-employment benefits
SR: comPlan pension fund
AR: Collective employment agreement (CEA)
AR: Employees in Switzerland (100% der Mitarbeitenden);
SR: The Employee Representation Committee’s commitment to safety
201-4   Financial assistance received from government   Ø  
From a Group standpoint there were no matters in 2020 requiring disclosure in accordance
with IAS 20 and no government grants at all.
     
             
202 Market Presence
202-1   Ratios of standard entry level wage by gender compared to local minimum wage    CheckedPositive  
AR: Employee remuneration
SR: Total workforce in Switzerland
202-2   Proportion of senior management hired from the local community    CheckedPositive  
There is no location-based staff selection.
             
             
203 Indirect Economic Impacts
203-1   Infrastructure investments and services supported    CheckedPositive  
AR: Capital expenditure
SR: Basic service provision
SR: Education policy
203-2   Significant indirect economic impacts    CheckedPositive  
SR: Ready for Switzerland
     
             
204 Procurement Practices
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Fair supply chains - Management approach
103-2   The management approach and its components    CheckedPositive  
SR: Fair supply chains - Management approach
103-3   Evaluation of the management approach    CheckedPositive  
SR: Fair supply chains - Management approach
204-1   Proportion of spending on local suppliers    CheckedPositive  
There is a location-based supplier selection for the location Switzerland.
     
       
205 Anti-Corruption
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: The Group's precautionary principle
SR: Compliance management
103-2   The management approach and its components    CheckedPositive  
SR: Compliance management
103-3   Evaluation of the management approach    CheckedPositive  
SR: Compliance management
205-1   Operations assessed for risks related to corruption    CheckedPositive  
Risk-prone procedures are examined.
205-2   Communication and training about anti-corruption policies and procedures    CheckedPositive  
Annual anti-corruption training
SR: Compliance management
205-3   Confirmed incidents of corruption and actions taken    CheckedPositive  
No corruption cases have been identified.
         
             
206 Anti-Competitive Behaviour
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: The Group's precautionary principle
SR: Compliance management
103-2   The management approach and its components    CheckedPositive  
SR: Compliance management
103-3   Evaluation of the management approach    CheckedPositive  
SR: Compliance management
206-1   Legal actions for anti-competitive behaviour, anti-trust, and monopoly practices    CheckedPositive  
AR: Legal environment
AR: Federal Cartel Act (CartA)
AR: Contingent liabilities for regulatory and competition law proceedings
         
           
300 Environmental Topics
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Ready for the environment
103-2   The management approach and its components    CheckedPositive  
SR: Ready for the environment
103-3   Evaluation of the management approach    CheckedPositive  
SR: Ready for the environment
     
             
301 Materials
301-1   Materials used by weight or volume    Unchecked  
SR: Use of other resources
The report only includes selected materials.
301-2   Recycled input materials used    Unchecked  
SR: Recycling
Only data on selected topics are listed.
301-3   Recycled products and their packaging materials    Unchecked  
SR: Circular economy
Quantities are not reported.
SR: Paper
     
             
302 Energy
302-1   Energy consumption within the organization    CheckedPositive  
SR: Energy efficiency in operations
SR: Environmental key figures in Switzerland
Separate climate report Swisscom 2020
available online at the link: www.swisscom.ch/climatereport2020
302-2   Energy consumption outside of the organization    CheckedPositive  
SR: Energy efficiency in operations
SR: Environmental key figures in Switzerland
Separate climate report Swisscom 2020
available online at the link: www.swisscom.ch/climatereport2020
302-3   Energy intensity    CheckedPositive  
SR: Energy efficiency and climate protection
SR: Energy consumption and climate footprint
302-4   Reduction of energy consumption    CheckedPositive  
SR: Energy consumption and climate footprint
SR: Environmental key figures in Switzerland
302-5   Reductions in energy requirements of products and services    Unchecked  
SR: CO2 savings due to ICT services
There is no metric for the savings of the products sold in the reporting year.
SR: Climate protection through customers and portfolio
SR: Environmental key figures in Switzerland
     
             
303 Water
303-1 Interactions with water as a shared resource  CheckedPositive  
SR: Environmental key figures in Switzerland
SR: Water
303-2   Management of water discharge-related impacts   Ø  
Not relevant, as water is only used for sanitary purpose.
303-3   Water withdrawal   Ø  
Household water only.
     
             
304 Biodiversity
304-1   Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas    CheckedPositive  
SR: Biodiversity
304-2   Significant impacts of activities, products, and services on biodiversity    CheckedPositive  
SR: Biodiversity
304-3   Habitats protected or restored    CheckedPositive  
SR: Biodiversity
304-4   IUCN Red List species and national conservation list species with habitats in areas affected by operations   Ø  
Not collected as not relevant.
     
             
305 Emissions
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Energy efficiency and climate protection - Management approach
103-2   The management approach and its components    CheckedPositive  
SR: Energy efficiency and climate protection - Management approach
103-3   Evaluation of the management approach    CheckedPositive  
SR: Energy efficiency and climate protection - Management approach
305-1   Direct (Scope 1) GHG emissions    CheckedPositive  
SR: Energy efficiency in operations
SR: Environmental key figures in Switzerland
Separate climate report Swisscom 2020 available online at the link:
www.swisscom.ch/climatereport2020
305-2   Energy indirect (Scope 2) GHG emissions    CheckedPositive  
SR: Energy efficiency in operations
SR: Environmental key figures in Switzerland
Separate climate report Swisscom 2020 available online at the link:
www.swisscom.ch/climatereport2020
305-3   Other indirect (Scope 3) GHG emissions    CheckedPositive  
SR: Energy efficiency in operations
SR: Environmental key figures in Switzerland
Separate climate report Swisscom 2020 available online at the link:
www.swisscom.ch/climatereport2020
305-4   GHG emissions intensity    CheckedPositive  
SR: The most important indicators fort he achievement of Swisscom’s sustainability targets
Separate climate report Swisscom 2020 available online at the link:
www.swisscom.ch/climatereport2020
SR: Climate protection solutions for our customers
SR: Environmental key figures in Switzerland
Separate climate report Swisscom 2020 available online at the link:
www.swisscom.ch/climatereport2020
305-5   Reduction of GHG emissions    CheckedPositive  
SR: Climate protection solutions for our customers
SR: Environmental key figures in Switzerland
Separate climate report Swisscom 2020 available online at the link:
www.swisscom.ch/climatereport2020
305-6   Emissions of ozone-depleting substances (ODS)    CheckedPositive  
SR: Cooling systems and refrigerants
305-7   Nitrogen oxides (NOx), sulphur oxides (SOX), and other significant air emissions    CheckedPositive  
SR: Environmental key figures in Switzerland
     
             
306 Effluents and waste
306-1   Water discharge by quality and destination    CheckedPositive  
Water is only used for sanitary purposes.
306-2   Waste by type and disposal method    CheckedPositive  
SR: Recycling
SR: Waste
SR: Environmental key figures in Switzerland
306-3   Significant spills    CheckedPositive  
No significant releases known.
306-4   Transport of hazardous waste   Ø  
Not relevant. Swisscom did not transport in 2020 waste classified under the Basle Convention.
306-5   Water bodies affected by water discharges and/or runoff   Ø  
Not relevant.
Waste water is discharged into municipal sewage treatment plants.
     
             
307 Environmental compliance
307-1   Non-compliance with environmental laws and regulations    CheckedPositive  
No fines or penalties for non-compliance were imposed in 2020.
SR: Compliance management
     
             
308 Supplier Environmental Assessment
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Fair supply chains - Management approach
103-2   The management approach and its components    CheckedPositive  
SR: Fair supply chains - Management approach
103-3   Evaluation of the management approach    CheckedPositive  
SR: Fair supply chains - Management approach
308-1   New suppliers that were screened using environmental criteria    CheckedPositive  
SR: Audits
308-2   Negative environmental impacts in the supply chain and actions taken    CheckedPositive  
SR: Audits
SR: Main risk factors in the supply chain
     
             
400 Social
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Ready for people - Management approach
103-2   The management approach and its components    CheckedPositive  
SR: Ready for people - Management approach
103-3   Evaluation of the management approach    CheckedPositive  
SR: Ready for people - Management approach
         
           
401 Employment
401-1   New employee hires and employee turnover    CheckedPositive  
SR: Total workforce in Switzerland
AR: Social plan
401-2   Benefits provided to full-time employees that are not provided to temporary or part-time employees    CheckedPositive  
AR: Employees
SR: General terms and conditions of employment
401-3   Parental leave    CheckedPositive  
SR: General terms and conditions of employment
           
SR: Combining work and home life
       
             
402 Labour/management relations
402-1   Minimum notice periods regarding operational changes    CheckedPositive  
CEA § 3.3 Negotiations should be engaged early enough with the contracting unions.
     
             
403 Occupational health and safety
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Occupational health and safety
103-2   The management approach and its components    CheckedPositive  
SR: Occupational health and safety
103-3   Evaluation of the management approach    CheckedPositive  
SR: Occupational health and safety
403-1   Occupational health and safety management system    CheckedPositive  
AR: Collective employment agreement (CEA)
AR: Employees (100% of staff)
SR: The Employee Representation Committee’s commitment to safety
403-2   Hazard identification, risk assessment, and incident investigation    CheckedPositive  
SR: Total workforce in Switzerland
403-3 Occupational health services  CheckedPositive  
Swisscom does not operate in areas or countries at high risk of communicable diseases or where
communicable diseases are particularly prevalent. In response to the Covid-19-pandemic,
various measures were initiated to protect employees.
SR: Dealing with the Covid-19 pandemic
403-4   Health and safety issues covered by formal agreements with trade unions    CheckedPositive  
SR: Occupational health and safety
     
             
404 Training and education
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Employability - Management approach
103-2   The management approach and its components    CheckedPositive  
SR: Employability - Management approach
103-3   Evaluation of the management approach    CheckedPositive  
SR: Employability - Management approach
404-1   Average hours of training per year per employee    CheckedPositive  
SR: Training and education
404-2   Programs for upgrading employee skills and transition assistance programs    CheckedPositive  
SR: Training and education
404-3   Percentage of employees receiving regular performance and career development reviews    CheckedPositive  
SR: Evaluating performance and professional development
SR: Total workforce in Switzerland
AR: Collective employment agreement (CEA)
     
             
405 Diversity and equal opportunity
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Diversity and equal opportunities - Management approach
103-2   The management approach and its components    CheckedPositive  
SR: Diversity and equal opportunities - Management approach
103-3   Evaluation of the management approach    CheckedPositive  
SR: Diversity and equal opportunities - Management approach
405-1   Diversity of governance bodies and employees    CheckedPositive  
AR: 4 Board of Directors
AR: 5 Group Executive Board
SR: Total workforce in Switzerland
405-2   Ratio of basic salary and remuneration of women to men    CheckedPositive  
AR: 4 Board of Directors
AR: 5 Group Executive Board
SR: Total workforce in Switzerland
     
             
406 Non-discrimination
406-1   Incidents of discrimination and corrective actions taken    CheckedPositive  
SR: Cases of discrimination and measures taken
SR: Audit results - number of issues
No incidents of discrimination reported.
     
             
407 Freedom of association and collective bargaining
407-1   Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk    CheckedPositive  
Covered mutually thanks to agreed peace obligation pursuant to CEA.
     
             
408 Child labour
408-1   Operations and suppliers at significant risk for incidents of child labour    CheckedPositive  
SR: Main risk factors in the supply chain
     
             
409 Forced or compulsory labour
409-1   Operations and suppliers at significant risk for incidents of forced or compulsory labour    CheckedPositive  
SR: Main risk factors in the supply chain
     
             
412 Human rights assessment
412-1   Operations that have been subject to human rights reviews or impact assessments   Ø  
No new company locations in 2020.
412-2   Employee training on human rights policies or procedures    CheckedPositive  
SR: Corporate ethics
412-3   Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening    CheckedPositive  
The Corporate Responsibility Contract Appendix (CRV) is part of all contracts.
     
             
414 Supplier social assessment
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Fair supply chains - Management approach
103-2   The management approach and its components    CheckedPositive  
SR: Fair supply chains - Management approach
103-3   Evaluation of the management approach    CheckedPositive  
SR: Fair supply chains - Management approach
414-1   New suppliers that were screened using social criteria    CheckedPositive  
SR: Audits
414-2   Negative social impacts in the supply chain and actions taken    CheckedPositive  
SR: Audits
SR: Main risk factors in the supply chain
     
             
415 Public policy
415-1   Political contributions    CheckedPositive  
SR: Responsibility towards the society
Swisscom is politically and denominationally neutral and does not financially support
any parties, opinion or decision makers.
     
             
416 Customer health and safety
416-1   Assessment of the health and safety impacts of product and service categories    CheckedPositive  
SR: Mobile telephony and society
SR: Media protection for minors and promoting media skills
416-2   Incidents of non-compliance concerning the health and safety impacts of products and services    CheckedPositive  
Relevant health standards for the mobile network are contained in the ICNIRP Guidelines
and, in particular, the ONIR.
SR: ONIR limits
Swisscom complied with the limit values in 2020.
SR: Compliance management
No violations of regulations related to health and safety impacts of products
and services identified.
     
             
417 Marketing and labelling
417-1   Requirements for product and service information and labelling   Ø  
SR: Duty to provide information on products offered at points of sale
Not relevant for Switzerland, except with respect to Ordinance on the Disclosure of Prices.
417-2   Incidents of non-compliance concerning product and service information and labelling    CheckedPositive  
SR: Compliance Management
Concerning labelling and user information, formal deficiencies were found for two
products, which led to a warning.
417-3   Incidents of non-compliance concerning marketing communications    CheckedPositive  
SR: Responsible marketing
No violations in connection with marketing and communication detected.
     
             
418 Customer privacy
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: Data protection
103-2   The management approach and its components    CheckedPositive  
SR: Data protection
103-3   Evaluation of the management approach    CheckedPositive  
SR: Data protection
418-1   Substantiated complaints concerning breaches of customer privacy and losses of customer data    CheckedPositive  
SR: Data protection
Two incidents involved substantiated complaints from external parties regarding
breaches of client data protection. One incident of data loss related to client data detected.
     
             
419 Socioeconomic compliance
103-1   Explanation of the material topics and its boundaries    CheckedPositive  
SR: The Group's precautionary principle
103-2   The management approach and its components    CheckedPositive  
SR: Compliance management
103-3   Evaluation of the management approach    CheckedPositive  
SR: Compliance management
419-1   Non-compliance with laws and regulations in the social and economic area    CheckedPositive  
SR: Compliance management
AR: Legal environment