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Annual Report 2020

Annual Report 2020

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Annual Report 2020

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Index
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Table of contents for the Annual Report 2020 report

Shareholders' letterIntroduction

Our pride in 2020 KPIs of Swisscom Group Business overview

Management Commentary

Strategy and environment

Corporate strategy Objectives and achievement of targets General conditions Data protection

Infrastructure in Switzerland Infrastructure in Italy

Employees in Switzerland Employees in Italy

Brands, products and services

Swisscom brands Products and services in Switzerland Products and services in Italy Customer satisfaction

Innovation and development

Innovation as an important driver Innovation focused on specific topics

Financial review

Alternative performance measures Summary Segment results Depreciation and amortisation, non-operating results Cash flows Capital expenditure Net asset position Financial outlook Value-oriented business management Statement of added value

Swisscom share Dividend policy Credit ratings and financing

Risk situation Risk factors

Corporate Governance and Remuneration Report

Corporate Governance

1 Principles 2 Group structure and shareholders 3 Capital structure 4 Board of Directors 5 Group Executive Board 6 Remuneration, shareholdings and loans 7 Shareholders’ participation rights 8 Change of control and defensive measures 9 Auditor 10 Information policy 11 Financial calendar

Remuneration Report

1 Governance 2 Remuneration of the Board of Directors 3 Remuneration of the Group Executive Board 4 Other remuneration Statutory Auditor’s Report

Consolidated Financial Statements

Consolidated statement of comprehensive income Consolidated balance sheet Consolidated statement of cash flows Consolidated statement of changes in equityNotes to the consolidated financial statements

General information and changes in accounting policies 1 Operating performance 2 Capital and financial risk management 3 Operating assets and liabilities 4 Employees 5 Scope of consolidation 6 Other disclosures

Report of the statutory auditor

Further Information

Swisscom Ltd annual financial statements

General information Income statement Balance sheet Further information Proposed appropriation of retained earnings

Five-year review

Sustainability Report

Our pride in 2020 Stakeholders’ letter Our corporate responsibility Value chain Group of stakeholders Material issues

Sustainability Strategy

Ready for more sustainability – our Sustainability Strategy 2025 Swisscom’s contribution to the SDGs Targets Table Governance Corporate ethics Management approaches within the Group

Ready for people

Digitisation and competent media use Accessibility Employees Fair supply chains

Ready for the environment

Climate protection and energy efficiency Use of resources and circular economy Environmentally friendly and climate-compatible supply chains Overall assessment of 2020

Ready for Switzerland

Broadband coverage Mobile telephony and society Data protection Responsibility towards society Offerings in the healthcare sector

About this report

Scope of the report Reporting SGS verification GRI Index

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Risks

Changes in competition, customer behaviour, technologies and the regulatory framework are drivers of risk. Swisscom uses opportunities and minimises risks by adapting its business model, innovating and undergoing transformation. Its risk management system is responsible for protecting the value of the company based on measures introduced at an early stage.