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Annual Report
Shareholders' letter
Introduction
Our pride in 2020
KPIs of Swisscom Group
Business overview
Management Commentary
Strategy and environment
Corporate strategy
Objectives and achievement of targets
General conditions
Data protection
Infrastructure
Infrastructure in Switzerland
Infrastructure in Italy
Employees
Employees in Switzerland
Employees in Italy
Brands, products and services
Swisscom brands
Products and services in Switzerland
Products and services in Italy
Customer satisfaction
Innovation and development
Innovation as an important driver
Innovation focused on specific topics
Financial review
Alternative performance measures
Summary
Segment results
Depreciation and amortisation, non-operating results
Cash flows
Capital expenditure
Net asset position
Financial outlook
Value-oriented business management
Statement of added value
Capital market
Swisscom share
Dividend policy
Credit ratings and financing
Risks
Risk situation
Risk factors
Corporate Governance and Remuneration Report
Corporate Governance
1 Principles
2 Group structure and shareholders
3 Capital structure
4 Board of Directors
5 Group Executive Board
6 Remuneration, shareholdings and loans
7 Shareholders’ participation rights
8 Change of control and defensive measures
9 Auditor
10 Information policy
11 Financial calendar
Remuneration Report
1 Governance
2 Remuneration of the Board of Directors
3 Remuneration of the Group Executive Board
4 Other remuneration
Statutory Auditor’s Report
Consolidated Financial Statements
Consolidated statement of comprehensive income
Consolidated balance sheet
Consolidated statement of cash flows
Consolidated statement of changes in equity
Notes to the consolidated financial statements
General information and changes in accounting policies
1 Operating performance
2 Capital and financial risk management
3 Operating assets and liabilities
4 Employees
5 Scope of consolidation
6 Other disclosures
Report of the statutory auditor
Further Information
Swisscom Ltd annual financial statements
General information
Income statement
Balance sheet
Further information
Proposed appropriation of retained earnings
Five-year review
Sustainability Report
Introduction
Our pride in 2020
Stakeholders’ letter
Our corporate responsibility
Value chain
Group of stakeholders
Material issues
Sustainability Strategy
Ready for more sustainability – our Sustainability Strategy 2025
Swisscom’s contribution to the SDGs
Targets Table
Governance
Corporate ethics
Management approaches within the Group
Ready for people
Digitisation and competent media use
Accessibility
Employees
Fair supply chains
Ready for the environment
Climate protection and energy efficiency
Use of resources and circular economy
Environmentally friendly and climate-compatible supply chains
Overall assessment of 2020
Ready for Switzerland
Broadband coverage
Mobile telephony and society
Data protection
Responsibility towards society
Offerings in the healthcare sector
About this report
Scope of the report
Reporting
SGS verification
GRI Index
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Climate protection and energy efficiency