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Segment results

In CHF million, except where indicated   2020   2019   Change
Net revenue
Residential Cus­tomers   4,564   4,736   –3.6%
Business Cus­tomers   3,100   3,240   –4.3%
Wholesale 1   976   968   0.8%
IT, Net­work & In­fra­struc­ture   85   85   0.0%
Intersegment elimination   (450)   (456)   –1.3%
Swisscom Switzer­land   8,275   8,573   –3.5%
Fastweb   2,470   2,468   0.1%
Other Operating Segments   1,020   1,079   –5.5%
Group Headquarters     1   –100.0%
Intersegment elimination   (665)   (668)   –0.4%
Revenue from external cus­tomers   11,100   11,453   –3.1%
             
Operating income before de­pre­ci­a­tion and amor­ti­sa­tion (EBITDA)
Residential Cus­tomers   2,701   2,770   –2.5%
Business Cus­tomers   1,344   1,394   –3.6%
Wholesale   524   511   2.5%
IT, Net­work & In­fra­struc­ture   (1,042)   (1,191)   –12.5%
Swisscom Switzer­land   3,527   3,484   1.2%
Fastweb   840   834   0.7%
Other Operating Segments   185   189   –2.1%
Group Headquarters   (62)   (66)   –6.1%
Rec­on­cil­i­a­tion pension cost 2   (65)   (47)   38.3%
Intersegment elimination   (43)   (36)   19.4%
Operating income before de­pre­ci­a­tion and amor­ti­sa­tion (EBITDA)   4,382   4,358   0.6%
1 Incl. intersegment recharges of services performed by other network providers.
2 Operating income of segments includes ordinary employer con­tri­bu­tions as pension fund expense. The difference to the pension cost according to IAS 19 is recog­nised as a rec­on­cil­i­a­tion item.

Swisscom’s reporting focuses on the operating divisions Swisscom Switzer­land and Fastweb. The other business divisions are grouped together under Other Operating Segments. Group Headquarters, which includes non-allocated costs, is reported separately. Swisscom Switzer­land comprises the customer segments Residential Cus­tomers, Business Cus­tomers and Wholesale, as well as the IT, Net­work & In­fra­struc­ture division. Fastweb is a telecom­mu­ni­ca­tions provider for residential and business cus­tomers in Italy. Other Operating Segments primarily comprises the Digital Business division, Swisscom Broadcast Ltd (radio transmitters) and cablex Ltd (network con­struc­tion and main­te­nance).

The IT, Net­work & In­fra­struc­ture segment does not charge any network costs to other segments, nor does Group Headquarters charge any management fees to other segments. Any other services between the segments are charged at market prices. Net­work costs in Switzer­land are budgeted, mon­i­tored and controlled by the IT, Net­work & In­fra­struc­ture division, which is managed as a cost centre. For this reason, no revenue is credited to the IT, Net­work & In­fra­struc­ture segment within the segment reporting, with the exception of the rental and administration of buildings and vehicles. The results of the Residential Cus­tomers, Business Cus­tomers and Wholesale segments thus correspond to a contribution margin before network costs.