Employees in Switzer­land

The digital trans­for­ma­tion is happening everywhere – it presents many op­por­tu­ni­ties as well as great challenges for employees and com­pa­nies. To take ad­van­tage of these op­por­tu­ni­ties and to overcome the challenges re­quires motivated employees who use their individual skills and experience to inspire people in the networked world on a daily basis. Swisscom supports its employees in enhancing and supplementing their skills so that the necessary competencies and resources will continue to be available in the future. In turn, it is essential for employees to con­tin­u­ously develop and educate themselves. For this reason, Swisscom grants all employees five training and de­vel­op­ment days per year. The One Swisscom Academy offers a wide range of training and de­vel­op­ment op­por­tu­ni­ties. For the most part, the Academy relies on digitalised learning methods, thanks to which employees can build their knowl­edge irrespective of location and time. These offerings are aimed at strengthening the employability of employees.

Swisscom positions itself on the ICT job market as an attractive employer, offering its employees the op­por­tu­nity to assume responsibility, utilise their potential and further develop their abilities. Swisscom staff are employed under private law on the basis of the Code of Obligations. Swisscom management employees in Switzer­land are subject to general terms and conditions of em­ploy­ment, while all other employees are subject to Swisscom’s Collective Em­ploy­ment Agreement (CEA). The terms and conditions of em­ploy­ment exceed the minimum standard defined by the Code of Obligations. In the year under review, 98.1% of the employees in Switzer­land were on open-ended contracts (prior year: 98.7%). Part-time employees made up 21.4% (prior year: 20.1%). The fluctuation rate, rep­re­sent­ing departing employees in Switzer­land, was 7.8% of the workforce (prior year: 6.8%). Further in­for­ma­tion on HR matters can be found in the Sus­tain­abil­ity Report.


The Covid-19 pandemic has presented the company and its employees with a variety of challenges. Swisscom therefore set up a Covid-19 task force to make rapid decisions in line with de­vel­op­ments, to decide on protective mea­sures for employees and to provide transparent in­for­ma­tion. When the virus emerged, more than 80% of employees were able to work from home tem­porar­ily within a very short space of time. The changeover worked well, as Swisscom had already played a pioneering role in working from home through­out Switzer­land even before the Covid-19 pandemic. According to the results of an internal survey, employees appreciate the op­por­tu­nity to work from home. Swisscom will therefore continue to promote and expand this working model in the future. Swisscom employees were also assisted through the Covid-19 pandemic with up-to-date in­for­ma­tion and offerings. These included con­tin­u­ously updated in­for­ma­tion on the intranet as well as the internal Care Gate contact and advisory point. Although the order situation declined in some business areas due to the Covid-19 pandemic, Swisscom largely refrained from applying for short-time working, instead aiming to reallocate resources internally. This was successful, with the exception of the Kitag cinemas, which remained completely closed for an extended period.