2 Segment information
Changes in segment reporting
With effect from 1 January 2024, Swisscom reallocated various divisions and central costs to the segments within Swisscom Switzerland. In addition, the TV-related Swisscom Broadcast operating division (Other Operating Segments) was shifted to the Residential Customers segment within Swisscom Switzerland. The prior year’s figures were restated as follows:
In CHF million | Reported | Adjustment | Restated | |||
---|---|---|---|---|---|---|
In CHF million | Reported | Adjustment | Restated | |||
In CHF millionRevenue Financial year 2023 | ||||||
In CHF millionResidential Customers | Reported4,502 | Adjustment3 | Restated4,505 | |||
In CHF millionBusiness Customers | Reported3,098 | Adjustment(15) | Restated3,083 | |||
In CHF millionWholesale | Reported542 | Adjustment(1) | Restated541 | |||
In CHF millionInfrastructure & Support Functions | Reported73 | Adjustment– | Restated73 | |||
In CHF millionIntersegment elimination | Reported(69) | Adjustment14 | Restated(55) | |||
In CHF millionSwisscom Switzerland | Reported8,146 | Adjustment1 | Restated8,147 | |||
In CHF millionFastweb | Reported2,561 | Adjustment– | Restated2,561 | |||
In CHF millionOther Operating Segments | Reported1,075 | Adjustment(12) | Restated1,063 | |||
In CHF millionIntersegment elimination | Reported(710) | Adjustment11 | Restated(699) | |||
In CHF millionTotal revenue | Reported11,072 | Adjustment– | Restated11,072 | |||
In CHF million | Reported | Adjustment | Restated | |||
In CHF millionOperating income before depreciation and amortisation (EBITDA) Financial year 2023 | ||||||
In CHF millionResidential Customers | Reported2,979 | Adjustment28 | Restated3,007 | |||
In CHF millionBusiness Customers | Reported1,358 | Adjustment(13) | Restated1,345 | |||
In CHF millionWholesale | Reported326 | Adjustment(1) | Restated325 | |||
In CHF millionInfrastructure & Support Functions | Reported(963) | Adjustment(6) | Restated(969) | |||
In CHF millionIntersegment elimination | Reported1 | Adjustment– | Restated1 | |||
In CHF millionSwisscom Switzerland | Reported3,701 | Adjustment8 | Restated3,709 | |||
In CHF millionFastweb | Reported776 | Adjustment– | Restated776 | |||
In CHF millionOther Operating Segments | Reported153 | Adjustment(8) | Restated145 | |||
In CHF millionReconciliation pension cost | Reported37 | Adjustment– | Restated37 | |||
In CHF millionIntersegment elimination | Reported(45) | Adjustment– | Restated(45) | |||
In CHF millionTotal EBITDA | Reported4,622 | Adjustment– | Restated4,622 |
General disclosures

Reporting is divided into the segments Residential Customers, Business Customers, Wholesale and Infrastructure & Support Functions, which are grouped under Swisscom Switzerland, as well as Fastweb and Other Operating Segments.
For its services, the Infrastructure & Support Functions segment does not charge any network costs or management fees to other segments. The remaining services between the segments are charged at market prices. The results of the Residential Customers, Business Customers and Wholesale segments thus correspond to a contribution margin before network costs.
Segment expense encompasses the direct and indirect costs, which include personnel expense, other operating costs less capitalised costs of self-constructed assets and other income. Pension cost includes ordinary employer contributions. The difference between the ordinary employer contributions and the pension cost as provided for under IAS 19 is reported in the column ‘Eliminations’. In the first nine months of 2024, the Eliminations segment result includes income of CHF 14 million (prior year: income of CHF 28 million) as a pension cost reconciliation item in accordance with IAS 19.
Leases between the segments are not recognised in the balance sheet in accordance with IFRS 16. The reported lease expense of the segments comprises depreciation and interest on leases excluding depreciation of indefeasible rights of use (IRU) of CHF 14 million (prior year: CHF 14 million) and the accounting for the rental of buildings between segments. The lease expense of assets of low value is presented as direct costs.
Capital expenditure consists of the purchase of property, plant and equipment and intangible assets and payments for indefeasible rights of use (IRU). In general, IRUs are paid in full at the beginning of the use and are classified as leases under IFRS 16. From an economic point of view, IRU payments will be considered as capital expenditure in the segment information. Capital expenditure in the first nine months of 2024 includes IRUpayments of CHF 16 million (prior year: CHF 15 million).
Segment information 2024
1.01.–30.09.2024, in CHF million |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total |
|||||
---|---|---|---|---|---|---|---|---|---|---|
1.01.–30.09.2024, in CHF millionResidential customers |
Swisscom Switzerland3,235 |
Fastweb831 |
Other Operating Segments– |
Elimination– |
Total4,066 |
|||||
1.01.–30.09.2024, in CHF millionCorporate customers |
Swisscom Switzerland2,298 |
Fastweb844 |
Other Operating Segments316 |
Elimination– |
Total3,458 |
|||||
1.01.–30.09.2024, in CHF millionWholesale customers |
Swisscom Switzerland388 |
Fastweb261 |
Other Operating Segments– |
Elimination– |
Total649 |
|||||
1.01.–30.09.2024, in CHF millionExternal revenue |
Swisscom Switzerland5,921 |
Fastweb1,936 |
Other Operating Segments316 |
Elimination– |
Total8,173 |
|||||
1.01.–30.09.2024, in CHF millionIntersegment revenue |
Swisscom Switzerland45 |
Fastweb4 |
Other Operating Segments504 |
Elimination(553) |
Total– |
|||||
1.01.–30.09.2024, in CHF millionRevenue |
Swisscom Switzerland5,966 |
Fastweb1,940 |
Other Operating Segments820 |
Elimination(553) |
Total8,173 |
|||||
1.01.–30.09.2024, in CHF millionDirect costs |
Swisscom Switzerland(1,180) |
Fastweb(951) |
Other Operating Segments(56) |
Elimination46 |
Total(2,141) |
|||||
1.01.–30.09.2024, in CHF millionIndirect costs |
Swisscom Switzerland(2,062) |
Fastweb(370) |
Other Operating Segments(652) |
Elimination490 |
Total(2,594) |
|||||
1.01.–30.09.2024, in CHF millionOperating income before depreciation and amortisation (EBITDA) |
Swisscom Switzerland2,724 |
Fastweb619 |
Other Operating Segments112 |
Elimination(17) |
Total3,438 |
|||||
1.01.–30.09.2024, in CHF millionDepreciation and amortisation of property, plant and equipment and intangible assets |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total (1,590) |
|||||
1.01.–30.09.2024, in CHF millionDepreciation of right-of-use assets |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total(196) |
|||||
1.01.–30.09.2024, in CHF millionOperating income (EBIT) |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total1,652 |
|||||
1.01.–30.09.2024, in CHF millionFinancial income |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total99 |
|||||
1.01.–30.09.2024, in CHF millionFinancial expense |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total(174) |
|||||
1.01.–30.09.2024, in CHF millionResult of equity-accounted investees |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total(1) |
|||||
1.01.–30.09.2024, in CHF millionIncome before income taxes |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total1,576 |
|||||
1.01.–30.09.2024, in CHF millionIncome tax expense |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total(293) |
|||||
1.01.–30.09.2024, in CHF millionNet income |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total1,283 |
|||||
1.01.–30.09.2024, in CHF million |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total |
|||||
1.01.–30.09.2024, in CHF millionEBITDA |
Swisscom Switzerland2,724 |
Fastweb619 |
Other Operating Segments112 |
Elimination(17) |
Total3,438 |
|||||
1.01.–30.09.2024, in CHF millionLease expense |
Swisscom Switzerland(174) |
Fastweb(36) |
Other Operating Segments(8) |
Elimination1 |
Total(217) |
|||||
1.01.–30.09.2024, in CHF millionEBITDA after lease expense (EBITDAaL) |
Swisscom Switzerland2,550 |
Fastweb583 |
Other Operating Segments104 |
Elimination(16) |
Total3,221 |
|||||
1.01.–30.09.2024, in CHF millionCapital expenditure |
Swisscom Switzerland(1,302) |
Fastweb(431) |
Other Operating Segments(28) |
Elimination30 |
Total(1,731) |
|||||
1.01.–30.09.2024, in CHF millionOperating free cash flow |
Swisscom Switzerland1,248 |
Fastweb152 |
Other Operating Segments76 |
Elimination14 |
Total1,490 |
Segment information Swisscom Switzerland 2024
1.01.–30.09.2024, in CHF million |
Residential Customers |
Business Customers |
Wholesale |
Infrastructure & Support Functions |
Elimination |
Total Swisscom Switzerland |
||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
1.01.–30.09.2024, in CHF millionFixed-line |
Residential Customers1,473 |
Business Customers598 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination– |
Total Swisscom Switzerland2,071 |
||||||
1.01.–30.09.2024, in CHF millionMobile |
Residential Customers1,376 |
Business Customers529 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination– |
Total Swisscom Switzerland1,905 |
||||||
1.01.–30.09.2024, in CHF millionTelecom services |
Residential Customers2,849 |
Business Customers1,127 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination– |
Total Swisscom Switzerland3,976 |
||||||
1.01.–30.09.2024, in CHF millionIT services |
Residential Customers– |
Business Customers897 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination– |
Total Swisscom Switzerland897 |
||||||
1.01.–30.09.2024, in CHF millionMerchandise |
Residential Customers304 |
Business Customers246 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination1 |
Total Swisscom Switzerland551 |
||||||
1.01.–30.09.2024, in CHF millionWholesale |
Residential Customers– |
Business Customers– |
Wholesale388 |
Infrastructure & Support Functions– |
Elimination– |
Total Swisscom Switzerland388 |
||||||
1.01.–30.09.2024, in CHF millionRevenue other |
Residential Customers82 |
Business Customers15 |
Wholesale– |
Infrastructure & Support Functions13 |
Elimination(1) |
Total Swisscom Switzerland109 |
||||||
1.01.–30.09.2024, in CHF millionExternal revenue |
Residential Customers3,235 |
Business Customers2,285 |
Wholesale388 |
Infrastructure & Support Functions13 |
Elimination– |
Total Swisscom Switzerland5,921 |
||||||
1.01.–30.09.2024, in CHF millionIntersegment revenue |
Residential Customers12 |
Business Customers25 |
Wholesale7 |
Infrastructure & Support Functions44 |
Elimination(43) |
Total Swisscom Switzerland45 |
||||||
1.01.–30.09.2024, in CHF millionRevenue |
Residential Customers3,247 |
Business Customers2,310 |
Wholesale395 |
Infrastructure & Support Functions57 |
Elimination(43) |
Total Swisscom Switzerland5,966 |
||||||
1.01.–30.09.2024, in CHF millionDirect costs |
Residential Customers(562) |
Business Customers(534) |
Wholesale(171) |
Infrastructure & Support Functions(1) |
Elimination88 |
Total Swisscom Switzerland(1,180) |
||||||
1.01.–30.09.2024, in CHF millionIndirect costs |
Residential Customers(436) |
Business Customers(800) |
Wholesale(9) |
Infrastructure & Support Functions(772) |
Elimination(45) |
Total Swisscom Switzerland(2,062) |
||||||
1.01.–30.09.2024, in CHF millionOperating income before depreciation and amortisation (EBITDA) |
Residential Customers 2,249 |
Business Customers 976 |
Wholesale 215 |
Infrastructure & Support Functions (716) |
Elimination – |
Total Swisscom Switzerland 2,724 |
||||||
1.01.–30.09.2024, in CHF million |
Residential Customers |
Business Customers |
Wholesale |
Infrastructure & Support Functions |
Elimination |
Total Swisscom Switzerland |
||||||
1.01.–30.09.2024, in CHF millionCapital expenditure |
Residential Customers(23) |
Business Customers(31) |
Wholesale– |
Infrastructure & Support Functions(1,248) |
Elimination– |
Total Swisscom Switzerland(1,302) |
Segment information 2023
1.01.–30.09.2023, in CHF million, restated |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total |
|||||
---|---|---|---|---|---|---|---|---|---|---|
1.01.–30.09.2023, in CHF million, restatedResidential customers |
Swisscom Switzerland3,336 |
Fastweb852 |
Other Operating Segments– |
Elimination– |
Total4,188 |
|||||
1.01.–30.09.2023, in CHF million, restatedCorporate customers |
Swisscom Switzerland2,285 |
Fastweb798 |
Other Operating Segments310 |
Elimination– |
Total3,393 |
|||||
1.01.–30.09.2023, in CHF million, restatedWholesale customers |
Swisscom Switzerland402 |
Fastweb219 |
Other Operating Segments– |
Elimination– |
Total621 |
|||||
1.01.–30.09.2023, in CHF million, restatedExternal revenue |
Swisscom Switzerland6,023 |
Fastweb1,869 |
Other Operating Segments310 |
Elimination– |
Total8,202 |
|||||
1.01.–30.09.2023, in CHF million, restatedIntersegment revenue |
Swisscom Switzerland44 |
Fastweb4 |
Other Operating Segments451 |
Elimination(499) |
Total– |
|||||
1.01.–30.09.2023, in CHF million, restatedRevenue |
Swisscom Switzerland6,067 |
Fastweb1,873 |
Other Operating Segments761 |
Elimination(499) |
Total8,202 |
|||||
1.01.–30.09.2023, in CHF million, restatedDirect costs |
Swisscom Switzerland(1,243) |
Fastweb(869) |
Other Operating Segments(60) |
Elimination49 |
Total(2,123) |
|||||
1.01.–30.09.2023, in CHF million, restatedIndirect costs |
Swisscom Switzerland(2,051) |
Fastweb(390) |
Other Operating Segments(608) |
Elimination447 |
Total(2,602) |
|||||
1.01.–30.09.2023, in CHF million, restatedOperating income before depreciation and amortisation (EBITDA) |
Swisscom Switzerland2,773 |
Fastweb614 |
Other Operating Segments93 |
Elimination(3) |
Total3,477 |
|||||
1.01.–30.09.2023, in CHF million, restatedDepreciation and amortisation of property, plant and equipment and intangible assets |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total (1,566) |
|||||
1.01.–30.09.2023, in CHF million, restatedDepreciation of right-of-use assets |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total(197) |
|||||
1.01.–30.09.2023, in CHF million, restatedOperating income (EBIT) |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total1,714 |
|||||
1.01.–30.09.2023, in CHF million, restatedFinancial income |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total25 |
|||||
1.01.–30.09.2023, in CHF million, restatedFinancial expense |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total(118) |
|||||
1.01.–30.09.2023, in CHF million, restatedResult of equity-accounted investees |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total– |
|||||
1.01.–30.09.2023, in CHF million, restatedIncome before income taxes |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total1,621 |
|||||
1.01.–30.09.2023, in CHF million, restatedIncome tax expense |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total(311) |
|||||
1.01.–30.09.2023, in CHF million, restatedNet income |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total1,310 |
|||||
1.01.–30.09.2023, in CHF million, restated |
Swisscom Switzerland |
Fastweb |
Other Operating Segments |
Elimination |
Total |
|||||
1.01.–30.09.2023, in CHF million, restatedEBITDA |
Swisscom Switzerland2,773 |
Fastweb614 |
Other Operating Segments93 |
Elimination(3) |
Total3,477 |
|||||
1.01.–30.09.2023, in CHF million, restatedLease expense |
Swisscom Switzerland(169) |
Fastweb(40) |
Other Operating Segments(8) |
Elimination– |
Total(217) |
|||||
1.01.–30.09.2023, in CHF million, restatedEBITDA after lease expense (EBITDAaL) |
Swisscom Switzerland2,604 |
Fastweb574 |
Other Operating Segments85 |
Elimination(3) |
Total3,260 |
|||||
1.01.–30.09.2023, in CHF million, restatedCapital expenditure |
Swisscom Switzerland(1,197) |
Fastweb(436) |
Other Operating Segments(28) |
Elimination31 |
Total(1,630) |
|||||
1.01.–30.09.2023, in CHF million, restatedOperating free cash flow |
Swisscom Switzerland1,407 |
Fastweb138 |
Other Operating Segments57 |
Elimination28 |
Total1,630 |
Segment information Swisscom Switzerland 2023
1.01.–30.09.2023, in CHF million, restated |
Residential Customers |
Business Customers |
Wholesale |
Infrastructure & Support Functions |
Elimination |
Total Swisscom Switzerland |
||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
1.01.–30.09.2023, in CHF million, restatedFixed-line |
Residential Customers1,501 |
Business Customers616 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination(1) |
Total Swisscom Switzerland2,116 |
||||||
1.01.–30.09.2023, in CHF million, restatedMobile |
Residential Customers1,392 |
Business Customers545 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination1 |
Total Swisscom Switzerland1,938 |
||||||
1.01.–30.09.2023, in CHF million, restatedTelecom services |
Residential Customers2,893 |
Business Customers1,161 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination– |
Total Swisscom Switzerland4,054 |
||||||
1.01.–30.09.2023, in CHF million, restatedIT services |
Residential Customers– |
Business Customers854 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination– |
Total Swisscom Switzerland854 |
||||||
1.01.–30.09.2023, in CHF million, restatedMerchandise |
Residential Customers342 |
Business Customers240 |
Wholesale– |
Infrastructure & Support Functions– |
Elimination1 |
Total Swisscom Switzerland583 |
||||||
1.01.–30.09.2023, in CHF million, restatedWholesale |
Residential Customers– |
Business Customers– |
Wholesale402 |
Infrastructure & Support Functions– |
Elimination– |
Total Swisscom Switzerland402 |
||||||
1.01.–30.09.2023, in CHF million, restatedRevenue other |
Residential Customers101 |
Business Customers17 |
Wholesale– |
Infrastructure & Support Functions13 |
Elimination(1) |
Total Swisscom Switzerland130 |
||||||
1.01.–30.09.2023, in CHF million, restatedExternal revenue |
Residential Customers3,336 |
Business Customers2,272 |
Wholesale402 |
Infrastructure & Support Functions13 |
Elimination– |
Total Swisscom Switzerland6,023 |
||||||
1.01.–30.09.2023, in CHF million, restatedIntersegment revenue |
Residential Customers11 |
Business Customers21 |
Wholesale9 |
Infrastructure & Support Functions44 |
Elimination(41) |
Total Swisscom Switzerland44 |
||||||
1.01.–30.09.2023, in CHF million, restatedRevenue |
Residential Customers3,347 |
Business Customers2,293 |
Wholesale411 |
Infrastructure & Support Functions57 |
Elimination(41) |
Total Swisscom Switzerland6,067 |
||||||
1.01.–30.09.2023, in CHF million, restatedDirect costs |
Residential Customers(626) |
Business Customers(517) |
Wholesale(188) |
Infrastructure & Support Functions– |
Elimination88 |
Total Swisscom Switzerland(1,243) |
||||||
1.01.–30.09.2023, in CHF million, restatedIndirect costs |
Residential Customers(459) |
Business Customers(766) |
Wholesale(4) |
Infrastructure & Support Functions(776) |
Elimination(46) |
Total Swisscom Switzerland(2,051) |
||||||
1.01.–30.09.2023, in CHF million, restatedOperating income before depreciation and amortisation (EBITDA) |
Residential Customers 2,262 |
Business Customers 1,010 |
Wholesale 219 |
Infrastructure & Support Functions (719) |
Elimination 1 |
Total Swisscom Switzerland 2,773 |
||||||
1.01.–30.09.2023, in CHF million, restated |
Residential Customers |
Business Customers |
Wholesale |
Infrastructure & Support Functions |
Elimination |
Total Swisscom Switzerland |
||||||
1.01.–30.09.2023, in CHF million, restatedCapital expenditure |
Residential Customers(27) |
Business Customers(42) |
Wholesale– |
Infrastructure & Support Functions(1,128) |
Elimination– |
Total Swisscom Switzerland(1,197) |