Products and services in Italy

In the reporting year, Fastweb secured itself a premium position in the residential customer segment thanks to top-quality service and sustainability targets that set the bar high.

In the fixed-line segment, Fastweb con­tin­ued to focus on innovation and added value, differentiating itself in the market through the following mea­sures:

• The cutting-edge, high-tech internet box NeXXt, the Wi-Fi booster integrated with Alexa and the new modem with Wi-Fi 6, which was introduced at the beginning of 2024.
• Ad­di­tional services such as home and pet insurance offered through its partnership with Quixa (AXA Group).
• The premium loyalty programme FastwebUP Plus, which offers exclusive benefits every month.
• Courses offered by the Fastweb Digital Academy, which improve digital literacy among cus­tomers.

In the mobile com­mu­ni­ca­tions sector, Fastweb is pursuing a go-to-market strategy aimed at winning new cus­tomers by offering the best value for money on the market. It has also expanded its 5G network. Awards received in the reporting year are a testament to the high connection quality offered by the Fastweb network: in the first half of 2024, the digital company Ookla confirmed that Fastweb has the fastest mobile network in Italy, as was also the case on the previous four occasions.

Fastweb has successfully im­ple­mented a ‘Beyond the Core’ strategy and entered the energy market with Fastweb Energia. Fastweb Energia is a service with fixed monthly tariffs and 100% certified renewable energy. Fastweb’s primary aim through this offering is to appeal to its customer base and increase customer value. Energy is procured via external suppliers who supply Fastweb with white-label products. This eliminates trade risks, since Fastweb purchases energy from the suppliers and sells it on. Fastweb also introduced its energy offering for small com­pa­nies at the end of September in the reporting year.

As part of its sustainability efforts, Fastweb once again developed and managed en­vi­ron­mental protection projects in Italy in the reporting year – with the support of non-profit organisations. It also expanded its product range in line with its objectives, offering its cus­tomers the first zero-emission internet sub­scrip­tion in Italy since 2024. Fastweb also added the eSIM to its range in 2023, a virtual version of the traditional SIM card.

Fastweb has confirmed its leading position in the corporate business segment. It has continually strengthened its corporate business segment in both core and ICT services, and achieved a market share of 36% at the end of 2024. Fastweb has also further expanded its positioning in the segment of 5G mobile phone services for com­pa­nies and acquired new corporate cus­tomers. In the reporting year, Fastweb con­tin­ued to focus on bolstering its position in the ICT and security market, expanding its professional services and enlarging its cloud and cybersecurity portfolio.

In addition, Fastweb made a significant investment by acquiring 31 NVIDIA DGX H100 systems to offer cloud-based AI services and to train a national LLM (large language model) for the de­vel­op­ment of generative AI ap­pli­ca­tions. In the reporting year, Fastweb made a version of its Fastweb MIIA (Italian Artificial Intelligence Model) language model available to start-ups, com­pa­nies, universities and public administrations for the de­vel­op­ment of generative AI services and ap­pli­ca­tions. MIIA stores data in Italy, is connected with the Fastweb cloud platform via fibre-optic cables and is protected by four Swisscom Security Operation Centres (SOC).

In the wholesale cus­tomers division, Fastweb provided almost over 900,000 ultra-fast broad­band con­nec­tions (residential and business cus­tomers) to cus­tomers of Sky, WindTre, Iliad, Enel and other small carriers at the end of 2024. The results achieved strengthen Fastweb’s role as a wholesale carrier and correspond to a market share of around 15% in Italy (in terms of data revenue).