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Net neutrality

Together with other network operators and the Suissedigital and asut associations, Swisscom drew up a code of conduct for an open Internet in 2014. The signatories of the code of conduct have made a public commitment to an open Internet. The code lays down that all users in Switzerland should be able to use the content, services, applications, hardware and software of their choice. Subject to regulatory requirements, no services or applications are therefore blocked or impeded by Swisscom, and freedom of information and free expression of opinion are not limited in any way on the Internet. The signatories of the code of conduct also set up an independent ombudsman’s office in 2015. Users who believe that their service provider has breached the code of conduct can contact the net neutrality ombudsman’s office if the issue is not resolved in prior discussions with the network operator. To date, eight petitions have been received, not all of which fall within the purview of the ombudsman’s office. None have so far been considered by the ombudsman’s office to have violated net neutrality.