- Accessible services and products: the Swisscom Shops fulfil strict criteria to ensure that they are accessible to people with disabilities. In addition, the employees of the shops and call centres are called upon to establish what special needs a customer with a particular handicap has. Procap Switzerland therefore offers Swisscom employees training in “accessibility”. In addition, Swisscom is continuously improving the accessibility of its shops and call centres. It endeavours to offer those with hearing and visual impairments attractive devices and updates its range of devices and services. Examples of this are telephones (IP devices or mobile devices) adapted to the needs of the visually impaired or elderly, or the many ways in which customer service can be contacted. Those whose physical disabilities mean that they cannot use the telephone directory are entitled to call 1145 at no additional cost. Swisscom provides this service voluntarily as part of its basic service provision. People with a hearing impairment can take advantage of a transcription service that enables telephone conversations between people with a hearing impairment and hearing people. This service, which is offered in collaboration with the Procom Foundation, also forms part of the basic service provision and is free. Swisscom also supports the Apfelschule, which teaches blind or visually impaired people how to use a smartphone. Every Swisscom customer who wishes to take such a course receives a voucher from Swisscom worth CHF 50. All the products and services mentioned are evaluated by various partner associations and organisations. As these associations and organisations are in direct contact with people with disabilities, the usefulness and quality of the products and services are guaranteed.
- Access to the Internet and applications: Swisscom will continue to guarantee the accessibility of its websites and applications. By creating new versions and updates, Swisscom has already implemented important requirements for the creation of accessible web content in accordance with the Web Content Accessibility Guidelines WCAG 2.0.
- Offers for people with limited financial resources: Swisscom provides three different offers to support people with limited financial resources. Young people under the age of 26 can benefit from a reduced price plan. For young people under 18, a credit limit applies to their subscriptions. For children and young people aged 7 to 18, Swisscom also offers a prepaid subscription.