1 Operating performance

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Annual Report 2023

Annual Report 2023

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Annual Report 2023

3rd Interim Report 2024
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Annual Report 2023
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2nd Interim Report 2023
1st Interim Report 2023
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Table of contents for the Annual Report 2023 report

Shareholders' letterIntroduction

Highlights 2023 KPIs Business overview

Management Commentary

Strategy and environment

Financial targets and achievement of targets in 2023 Market environment Legal environment Market for telecommunications and IT Group goals and strategy

Infrastructure in Switzerland Infrastructure in Italy

Employees in Switzerland Employees in Italy

Brands, products and services

Swisscom brands Products and services in Switzerland Products and services in Italy Customer satisfaction

Innovation and development

Innovation as a key driver of business performance Innovation focused on specific topics

Financial review

Alternative performance measures Summary Segment results Depreciation and amortisation, non-operating results Income taxes Cash flows Capital expenditure Net asset position Statement of added value Financial outlook

Swisscom share Dividend policy Credit ratings and financing Value-oriented business management

Risk situation Risk factors

Report on Non-financial Matters

General information

About this report Sustainability strategy Governance Business model Identification of material non-financial matters

Environmental matters

Climate protection Energy efficiency Circular economy

Employee matters

Labour market skills and training Diversity and equal opportunities

Data protection and data security Network access Youth media protection and media skills

Respect for human rights

Fair supply chain

Anti-corruption

Ethical behaviour

Corporate Governance and Remuneration Report

Corporate Governance

1 General principles 2 Group structure and shareholders 3 Capital structure 4 Board of Directors 5 Group Executive Board 6 Remuneration, shareholdings and loans 7 Shareholders’ participation rights 8 Change of control and defensive measures 9 Auditor 10 Information policy 11 Financial calendar 12 Trading blackout periods

Letter from the Chair of the Compensation CommitteeRemuneration Report

1 Governance 2 Remuneration of the Board of Directors 3 Remuneration of the Group Executive Board 4 Other remuneration 5 Activities at other companies 6 Gender representation Report of the statutory auditor

Consolidated Financial Statements

Consolidated statement of comprehensive income Consolidated balance sheet Consolidated statement of cash flows Consolidated statement of changes in equityNotes to the consolidated financial statements

General information and changes in accounting policies 1 Operating performance 2 Capital and financial risk management 3 Operating assets and liabilities 4 Employees 5 Scope of consolidation 6 Other disclosures

Report of the statutory auditor

Further Information

Financial statements of Swisscom Ltd

General disclosures Income statement Balance sheet Further disclosures Proposed appropriation of retained earnings

Five-year review

Sustainability Impact Report

Highlights 2023 Stakeholders’ letter

Sustainability strategy

Environment Sustainability Strategy 2025 Swisscom’s contribution to the SDGs Material topics Group of stakeholders Corporate responsibility governance Responsible business activities and risk management

Energy Climate Circular economy Other environmental topics Environmental key figures in Switzerland

Network expansion Mobile telephony and society Basic service provision Youth media protection and promoting media competence Accessibility Employees Social engagement

Corporate ethics Actor in public debates Fair supply chains Data protection Data security

About this report SGS verification SGS verification ISO 14064

Index and annex

GRI Index SASB Index Annex ISO 14064

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1 Operating performance

This chapter sets out information on the operating performance of Swisscom in the current financial year. The classification according to operating segments corresponds to the reporting system used internally to evaluate performance and allocate resources as well as to Swisscom’s management structure.