Products and services in Italy

Fastweb is positioning itself as a premium provider in the residential customer segment, thanks in part to the high quality of its services and its sustainability efforts. For example, Fastweb is offering its cus­tomers the first ‘Internet at Zero CO₂ Emissions’ sub­scrip­tions in Italy. It has also introduced the eSIM and a sustainable, certified ecoSIM developed by its partner company Thales. Finally, the Fastweb portfolio includes a range of digital solutions such as digital invoices, FASTGate and FASTHealth for en­vi­ron­mental protection. These solu­tions enable cus­tomers to make sustainability an even more es­tab­lished component of their everyday lives by saving energy and going paperless. The Fastweb Digital Academy is an integral component of the offering structure. It strengthens Fastweb’s commitment to promoting digital literacy within the country and devel­oping talent.

Fastweb has retained its multi-level offering structure in the fixed-network segment. It offers various internet sub­scrip­tions and ad­di­tional services to round off its offering. These include the innovative NeXXt Internet-Box and the WiFi booster with the integrated Alexa speech assistant, home and pet insurance offered as part of the partnership with Quixa (Axa Group), the Assistenza Plus customer service solution, which puts cus­tomers in direct contact with a customer advisor, and the FastwebUp Plus premium loyalty programme, which offers exclusive benefits every month. In the mobile com­mu­ni­ca­tions sector, Fastweb is pursuing a go-to-market strategy aimed at attracting new cus­tomers by offering the best value for money on the market.

Fastweb has a strong market position in the business cus­tomers segment, particularly for fixed network and ICT services. In the area of public administration, Fastweb increased its market share thanks in part to the conclusion of public-sector national agreements for fixed-network and ICT services. The mobile phone sector is also becoming increasingly im­por­tant for Fastweb. The Fastweb 5G Mobile service offering enabled Fastweb to acquire addi­tional corporate cus­tomers in the report­ing year.

ICT/security services are increasingly becoming a focal point for Fastweb. Acquisitions permitted Fastweb to expand its expertise and portfolio in the cloud and security segments. In the public cloud segment, Fastweb is looking for further op­por­tu­ni­ties to offer its cus­tomers an even more com­pre­hen­sive range of multi-cloud solutions following the partnership entered into with Amazon Web Services (AWS). Fastweb launched its proprietary Edge platform for com­pa­nies in the year under review: FASTedge is the first platform on the Italian market to offer cloud resources and services that are in close proximity to com­pa­nies and facilitate the de­vel­op­ment of advanced solutions, particularly in areas of ap­pli­ca­tion relating to artificial intelligence, the Internet of Things (IoT) and big data. Thanks to its own ultra-broad­band in­fra­struc­ture and digital platform, Fastweb offers wholesale cus­tomers integrated access to the entire market presence and to state-of-the-art tech­nolo­gies, including 5G.