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Annual Report 2019

Annual Report 2019

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Annual Report 2019

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Index
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Table of contents for the Annual Report 2019 report

Shareholders' letterIntroduction

2019 in review KPIs of Swisscom Group Business overview

Management Commentary

Strategy and environment

Corporate strategy Objectives and achievement of targets General conditions Data protection

Infrastructure in Switzerland Infrastructure in Italy

Employees in Switzerland Employees in Italy

Brands, products and services

Swisscom brands Products and services in Switzerland Products and services in Italy Customer satisfaction

Innovation and development

Innovation as an important driver Innovation focused on specific topics

Financial review

Alternative performance measures Summary Segment results Depreciation and amortisation, non-operating results Cash flows Capital expenditure Net asset position Value-oriented business management Statement of added value Financial outlook

Swisscom share Dividend policy Credit ratings and financing

Risk situation Risk factors

Corporate Governance and Remuneration Report

Corporate Governance

1 Principles 2 Group structure and shareholders 3 Capital structure 4 Board of Directors 5 Group Executive Board 6 Remuneration, shareholdings and loans 7 Shareholders’ participation rights 8 Change of control and defensive measures 9 Auditor 10 Information policy 11 Financial calendar

Remuneration Report

1 Governance 2 Remuneration of the Board of Directors 3 Remuneration of the Group Executive Board 4 Other remuneration Statutory Auditor’s Report

Consolidated Financial Statements

Consolidated statement of comprehensive income Consolidated balance sheet Consolidated statement of cash flows Consolidated statement of changes in equityNotes to the consolidated financial statements

General information and changes in accounting policies 1 Operating performance 2 Capital and financial risk management 3 Operating assets and liabilities 4 Employees 5 Scope of consolidation 6 Other disclosures

Statutory Auditor’s Report

Further Information

Financial statements of Swisscom Ltd

General information Income statement Balance sheet Further information Proposed appropriation of retained earnings

Swisscom Group five-year review

Sustainability Report

2019 in review Stakeholders’ letter Sustainable environment Value chain, supply chain and key elements of corporate responsibility Stakeholder involvement Stakeholders and strategic priorities Material issues

Sustainability strategy

Sustainability strategy 2025 2020 Sustainability Strategy – achievement of objectives Swisscom’s contribution to the SDGs Targets Table Sustainability – governance and implementation Corporate ethics Management approaches within the Group

More for the people

Media skills and security Accessibility More for the employees Fair supply chain

More for the environment

Energy efficiency and climate protection Sustainable use of resources and circular economy – management approach Sustainable supply chain – management approach Overall assessment of 2019

More for Switzerland

Investments in high-performance broadband provision – management approach Mobile telephony and society Data protection Responsibility towards society Offerings in the healthcare sector

About this report

Scope of the report Reporting: procedure and organisation SGS verification GRI Index

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Risks

Risks are driven by changes in the market and competitive environment, in the legal and economic framework and in technology. Swisscom’s risk management system is aimed at safeguarding the company’s enterprise value. Over the long term, market trends will necessitate major changes in the approach to risks related to the business model, technology and human capital.