GRI Index

The GRI Index provides a stan­dard­ised overview of reporting which is broken down by subject.

Indicators				Status		Reference MC = Management Commentary, SR = Sustainability Report, CG = Corporate Governance, RR = Remuneration Report, FS = Financial Statements or Website Swisscom
						Key: Indicator according to GRI Standards (within scope of the report) Ø =not relevant   = not covered   = partially covered   = totally covered
102 General Disclosures Organizational profile
102-1		Name of the organization				FS P. 166 Notes to the consolidated financial statements: Other disclosures
102-2		Activities, brands, products and services				MC P. 32 Brands, products and services
102-3		Location of headquarters				See 102-1, CH-3048 Worblaufen
102-4		Location of operations				CG P. 68 2 Group structure and shareholders; FS P. 165 5.4 Group companies
102-5		Ownership and legal form				FS P. 166 Notes to the consolidated financial statements: Other disclosures
102-6		Markets served				MC P. 20 Swiss market trends in telecoms and IT services
102-7		Scale of the organization				MC P. 4 KPIs of Swisscom Group; MC P. 5 Business overview; MC P. 44 Financial review; CG P. 68 2 Group structure and shareholders
102-8		Information on employees and other workers				MC P. 27 Employees; SR P. 35 Total workforce in Switzerland; SR P. 61 Scope of the report: Personnel information system
102-9		Supply Chain				SR P. 8 Value chain, supply chain and key aspects of Corporate Responsibility; SR P. 36 Fair supply chain
102-10		Significant changes to the organization and its supply chain				MC P. 68 2 Group structure and shareholders; No significant changes in the supply chain.
102-11		Precautionary principle or approach				MC P. 65 Health and the environment; CG P. 105 Pension fund and fringe benefits; FS P. 156 Pension plans; SR P. 23 The Group's Precautionary principle; SR P. 29 comPlan pension fund; SR P. 37 Supplier risk management
102-12		External initiatives				www.swisscom.ch/cr-partnerships
102-13		Membership of associations				SR P. 58 Memberships and Partnerships; www.swisscom.ch/cr-partnerships
Strategy
102-14		Statement from senior decision maker				MC P. 6 Shareholders’ letter; SR P. 5 Stakeholders' letter
102-15		Key impacts, risks, and opportunities				Context: MC P. 18 General conditions; SR P. 7 Sustainable environment; Risks: MC P. 63 Risks; SR P. 36 Main risk factors in the supply chain; Chances: MC P. 32 Brands, products and services; Goals and strategy: MC P. 14 Corporate strategy; SR P. 15 Sustainability strategy
Ethics and integrity
102-16		Values, principles, standards, and norms of behaviour				www.swisscom.ch/basicprinciples - Code of Conduct; SR P. 13 Vision; CG P. 84 Compliance management; SPAG: http://www.public-affairs.ch/de/standeskommission/standesregeln; Codex from Lisbon: https://prsuisse.ch/sites/default/files/basicfiles/kodex_von_lissabon_verhaltensno256.pdf SR P. 22 Corporate ethics
102-17		Mechanisms for advice and concerns about ethics				SR P. 23 Compliance management; CG P. 84 Compliance management; CG P. 84 Internal auditing
Governance
102-18		Governance structure				SR P. 21 Sustainability – governance and implementation; CG P. 68 2 Group structure and shareholders; CG P. 72 4 Board of Directors; CG P. 79 4.9 Internal organisation and modus operandi; CG P. 83 4.11 Assignment of powers of authority; CG P. 86 5 Group Executive Board
102-19		Delegating authority				See GRI 102-18
102-20		Executive level responsibility for economic, environmental, and social topics				See GRI 102-18
102-21		Consulting stakeholders on economic, environmental, and social topics				CG P. 92 7.3 Convocation of the Annual General Meeting and agenda items; Internet contact page www.swisscom.ch/de/about/investoren/kontakt.html; See also Website https://ip-ho.computershare.ch/swisscom for registered shareholders of Swisscom.
102-22		Composition of the highest governance body and its committees				CG P. 72 4 Board of Directors; CG P. 86 5 Group Executive Board
102-23		Chair of the highest governance body				CG P. 72 4 Board of Directors; CG P. 86 5 Group Executive Board
102-24		Nominating and selecting the highest governance body				CG P. 78 4.5 Election and term of office; CG P. 81 4.10 Committees of the Board of Directors: Nomination Committee
102-25		Conflicts of interest				www.swisscom.ch/basicprinciples – Organisational Regulations; CG P. 83 4.12 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board
102-26		Role of highest governance body in setting purpose, values, and strategy				www.swisscom.ch/basicprinciples – Organisational Regulations; See 102-18
102-27		Collective knowledge of highest governance body				CG P. 79 4.9 Internal organisation and modus operandi
102-28		Evaluating the highest governance body’s performance				See 102-29, 102-32; Group Executive Board members were nominated as internal sponsors for the strategic priorities of the sustainability strategy; SR P. 21 Sustainability – governance and implementation
102-29		Identifying and managing economic, environmental, and social impacts				See 102-18, 102-22; SR P. 21 Sustainability – governance and implementation; CG P. 83 4.12 Information and controlling instruments of the Board of Directors visa-vis the Group Executive Board
102-30		Effectiveness of risk management processes				CG P. 83 4.12 Information and controlling instruments of the Board of Directors visa-vis the Group Executive Board; CG P. 83 Risk management; CG P. 84 Internal auditing
102-31		Review of economic, environmental, and social topics				CG P. 83 4.12 Information and controlling instruments of the Board of Directors visa-vis the Group Executive Board; CG P. 83 Risk management: quarterly at the Audit Committee; CG P. 84 Internal control system and financial reporting: quarterly at the Audit Committee; CG P. 84 Compliance management: quarterly at the Audit Committee; CG P. 84 Internal auditing: quarterly at the Audit Committee In urgent cases: contemporary
102-32		Highest governance body’s role in sustainability reporting				The Audit Committee from the Board of Directors is validating the report in two steps before the publication: An independent proxy is validating the Remuneration Report; The report is released by the Board of Directors; See 102-18
102-33		Communicating critical concerns				CG P. 83 4.12 Information and controlling instruments of the Board of Directors vis-à-vis the Group Executive Board: The Chairman of the Audit Committee is informed in real time in urgent cases on new essential risk.
102-34		Nature and total number of critical concerns				As a basic principle of the Whistleblowing anonymity is guaranteed, for this reason, Swisscom communicates neither the number nor other details about concerns.
102-35		Remuneration policies				CG P. 101 3 Remuneration of the Group Executive Board
102-36		Process for determining remuneration				FS P. 156 4.2 Key management compensation
102-37		Stakeholders’ involvement in remuneration				SR P. 9 Stakeholder involvement; SR P. 11 Stakeholders and strategic priorities CG P. 92 7.3 Convocation of the Annual General Meeting and agenda items; Protocol
102-38		Annual total compensation ratio				SR P. 35 Total workforce in Switzerland
102-39		Percentage increase in annual total compensation ratio				SR P. 35 Total workforce in Switzerland
Stakeholder engagement
102-40		List of stakeholder groups				SR P. 11 Stakeholders and strategic priorities
102-41		Collective bargaining agreements				SR P. 35 Total workforce in Switzerland
102-42		Identifying and selecting stakeholders				See 102-40
102-43		Approach to stakeholder engagement				SR P. 9 Stakeholder involvement; See 102-46, 102-40
102-44		Key topics and concerns raised				See 102-46, 102-40
Reporting practice
102-45		Entities included in the consolidated financial statements				CG P. 68 2 Group structure and shareholders; FS P. 165 5.4 Group companies
102-46		Defining report content and topic boundaries				SR P. 61 Scope of the report; SR P. 61 Reporting: procedure and organisation
102-47		List of material topics				SR P. 9 Stakeholder involvement; SR P. 13 Material issues; SR P. 13 Swisscom materiality matrix 2019; SR P. 61 Reporting: procedure and organisation
102-48		Restatements of information				No restatements in 2019
102-49		Changes in reporting				none
102-50		Reporting period				01.01.2019–31.12.2019
102-51		Date of most recent report				www.swisscom.ch/report2019
102-52		Reporting cycle				annual
102-53		Contact point for questions regarding the report				FS P. 191 Publishing details
102-54		Claims of reporting in accordance with the GRI Standards				SR P. 61 Scope of the report: Principles This report has been prepared in accordance with the GRI Standards: Comprehensive option.
102-55		GRI content index				SR P. 64 GRI Index
102-56		External assurance				SR P. 63 SGS Certification
200 Economic Topics
103-1		Explanation of the material topics and its boundaries				MC P. 6 Shareholders’ letter;
103-2		The management approach and its components				MC P. 6 Shareholders’ letter; Link: www.swisscom.ch/basicprinciples - Code of conduct MC P. 14 Corporate strategy; MC P. 60 Financial outlook
103-3		Evaluation of the management approach				MC P. 6 Shareholders’ letter
201 Economic Performance
201-1		Direct economic value generated and distributed				MC P. 59 Statement of added value
201-2		Financial implications and other risks and opportunities due to climate change				MC P. 16 Sustainability strategy; See 302-3, 302-4, 302-5, 305-4 und 306-5; www.cdp.net
201-3		Defined benefit plan obligations and other retirement plans				FS P. 156 4.3 Post-employment benefits; SR P. 29 comPlan pension fund; See 401-3
201-4		Financial assistance received from government		Ø		From a Group standpoint there were no matters in 2019 requiring disclosure in accordance with IAS 20 and no government grants at all.
202 Market Presence
202-1		Ratios of standard entry level wage by gender compared to local minimum wage				MC P. 28 Employee remuneration; SR P. 35 Total workforce in Switzerland
202-2		Proportion of senior management hired from the local community		Ø		There is no location-based staff selection.
203 Indirect Economic Impacts
203-1		Infrastructure investments and services supported				MC P. 46 Capital expenditure; SR P. 68 Basic service provision; SR P. 58 Internet for Schools initiative
203-2		Significant indirect economic impacts				SR P. 53 More for Switzerland
204 Procurement Practices
103-1		Explanation of the material topics and its boundaries				SR P. 36 Fair supply chain - Management approach
103-2		The management approach and its components				SR P. 36 Fair supply chain - Management approach
103-3		Evaluation of the management approach				SR P. 36 Fair supply chain - Management approach
204-1		Proportion of spending on local suppliers				There is a location-based supplier selection for the location Switzerland.
205 Anti-Corruption
103-1		Explanation of the material topics and its boundaries				SR P. 23 The Group's precautionary principle SR P. 23 Compliance management
103-2		The management approach and its components				SR P. 23 Compliance management
103-3		Evaluation of the management approach				SR P. 23 Compliance management
205-1		Operations assessed for risks related to corruption				Risk-prone procedures are examined.
205-2		Communication and training about anti-corruption policies and procedures				Annual anti-corruption training; SR P. 23 Compliance management
205-3		Confirmed incidents of corruption and actions taken				No corruption cases have been identified.
206 Anti-Competitive Behaviour
103-1		Explanation of the material topics and its boundaries				SR P. 23 The Group's precautionary principle SR P. 23 Compliance management
103-2		The management approach and its components				SR P. 23 Compliance management
103-3		Evaluation of the management approach				SR P. 23 Compliance management
206-1		Legal actions for anti-competitive behaviour, anti-trust, and monopoly practices				MC P. 18 Legal environment; MC P. 19 Federal Cartel Act (CartA); FS P. 153 Contingent liabilities for regulatory and competition law proceedings
300 Environmental Topics
103-1		Explanation of the material topics and its boundaries				SR P. 41 More for the environment - Management approach
103-2		The management approach and its components				SR P. 41 More for the environment - Management approach
103-3		Evaluation of the management approach				SR P. 41 More for the environment - Management approach
301 Materials
301-1		Materials used by weight or volume				SR P. 47 Use of other resources
301-2		Recycled input materials used				SR P. 49 Recycling
301-3		Recycled products and their packaging materials				SR P. 47 Paper; SR P. 46 Circular economy
302 Energy
302-1		Energy consumption within the organization				SR P. 42 Energy efficiency in operations; SR P. 52 Environmental key figures in Switzerland; Separate climate report Swisscom 2019 available online at the link: www.swisscom.ch/climatereport2019
302-2		Energy consumption outside of the organization		Ø		SR P. 44 Climate protection through customers and portfolio;separate climate report Separate climate report Swisscom 2019 available online at the link: www.swisscom.ch/climatereport2019
302-3		Energy intensity				SR P. 41 Energy efficiency and climate protection; SR P. 50 CO2 intensity;
302-4		Reduction of energy consumption				SR P. 50 CO2 savings due to ICT services; SR P. 51 Environmental key figures in Switzerland
302-5		Reductions in energy requirements of products and services				SR P. 50 CO2 savings due to ICT services; SR P. 44 Climate protection through customers and portfolio; SR P. 52 Environmental key figures in Switzerland
303 Water
303-1		Interactions with water as a shared resource				SR P. 52 Environmental key figures in Switzerland; SR P. 47 Use of other resources: Water
303-2		Management of water discharge-related impacts		Ø		Not relevant, as water is only used for sanitary purpose.
303-3		Water withdrawal		Ø		Household water only.
304 Biodiversity
304-1		Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas				SR P. 49 Use of other resources: Nature and landscape conservation
304-2		Significant impacts of activities, products, and services on biodiversity				SR P. 49 Use of other resources: Nature and landscape conservation
304-3		Habitats protected or restored				SR P. 49 Use of other resources: Nature and landscape conservation
304-4		IUCN Red List species and national conservation list species with habitats in areas affected by operations		Ø		Not collected as not relevant.
305 Emissions
103-1		Explanation of the material topics and its boundaries				SR P. 41 Energy efficiency and climate protection - Management approach
103-2		The management approach and its components				SR P. 41 Energy efficiency and climate protection - Management approach
103-3		Evaluation of the management approach				SR P. 41 Energy efficiency and climate protection - Management approach
305-1		Direct (Scope 1) GHG emissions				SR P. 42 Energy efficiency in operations; SR P. 52 Environmental key figures in Switzerland; Separate climate report Swisscom 2019 available online at the link: www.swisscom.ch/climatereport2019
305-2		305-2 Energy indirect (Scope 2) GHG emissions				SR P. 42 Energy efficiency in operations; SR P. 52 Environmental key figures in Switzerland; Separate climate report Swisscom 2019 available online at the link: www.swisscom.ch/climatereport2019
305-3		Other indirect (Scope 3) GHG emissions				SR P. 42 Energy efficiency in operations; SR P. 52 Environmental key figures in Switzerland; Separate climate report Swisscom 2019 available online at the link: www.swisscom.ch/climatereport2019
305-4		GHG emissions intensity				SR P. 19 The most important indicators fort he achievement of Swisscom’s sustainability targets; Separate climate report Swisscom 2019 available online at the link: www.swisscom.ch/climatereport2019
305-5		Reduction of GHG emissions				SR P. 44 Climate protection through customers and portfolio; SR P. 52 Environmental key figures in Switzerland; Separate climate report Swisscom 2019 available online at the link: www.swisscom.ch/climatereport2019
305-6		Emissions of ozone-depleting substances (ODS)				SR P. 48 Cooling systems and refrigerants
305-7		Nitrogen oxides (NOx), sulphur oxides (SOX), and other significant air emissions				SR P. 52 Environmental key figures in Switzerland
306 Effluents and waste
306-1		Water discharge by quality and destination				Water is only used for sanitary purposes.
306-2		Waste by type and disposal method				SR P. 48 Waste; SR P. 49 Recycling; SR P. 52 Environmental key figures in Switzerland
306-3		Significant spills				No significant releases known.
306-4		Transport of hazardous waste		Ø		Not relevant. Swisscom did not transport in 2019 waste classified under the Basle Convention.
306-5		Water bodies affected by water discharges and/or runoff		Ø		Not relevant. Waste water is discharged into municipal sewage treatment plants.
307 Environmental compliance
307-1		Non-compliance with environmental laws and regulations				No fines or penalties for non-compliance were imposed in 2019. SR P. 23 Compliance management
308 Supplier Environmental Assessment
103-1		Explanation of the material topics and its boundaries				SR P. 36 Fair supply chain - Management approach
103-2		The management approach and its components				SR P. 36 Fair supply chain - Management approach
103-3		Evaluation of the management approach				SR P. 36 Fair supply chain - Management approach
308-1		New suppliers that were screened using environmental criteria				SR P. 39 Audits
308-2		Negative environmental impacts in the supply chain and actions taken				SR P. 39 Audits; SR P. 36 Main risk factors in the supply chain
400 Social
103-1		Explanation of the material topics and its boundaries				SR P. 26 More for the people - Management approach
103-2		The management approach and its components				SR P. 26 More for the people - Management approach
103-3		Evaluation of the management approach				SR P. 26 More for the people - Management approach
401 Employment
401-1		New employee hires and employee turnover				SR P. 35 Total workforce in Switzerland; MC P. 28 Social plan
401-2		Benefits provided to full-time employees that are not provided to temporary or part-time employees				MC P. 27 Employees; SR P. 28 Remuneration: Fringe benefits
401-3		Parental leave				SR P. 28 Remuneration: Paternity and maternity leave
402 Labour/management relations
103-1		Explanation of the material topics and its boundaries				MC P. 27 Employees in Switzerland
103-2		The management approach and its components				MC P. 27 Employees in Switzerland
103-3		Evaluation of the management approach				MC P. 27 Employees in Switzerland
402-1		Minimum notice periods regarding operational changes				CEA § 3.3 Negotiations should be engaged early enough with the contracting unions.
403 Occupational health and safety
103-1		Explanation of the material topics and its boundaries				SR P. 32 Work stress and resilience – management approach
103-2		The management approach and its components				SR P. 32 Work stress and resilience – management approach
103-3		Evaluation of the management approach				SR P. 32 Work stress and resilience – management approach
403-1		Occupational health and safety management system				MC P. 27 Collective employment agreement (CEA); MC P. 27 Employees (100% of staff); SR P. 32 Occupational health and safety
403-2		Hazard identification, risk assessment, and incident investigation				SR P. 35 Total workforce in Switzerland
403-3		Occupational health services				Swisscom does not operate in areas or countries that are at high risk for communicable diseases or where communicable diseases are particularly common.
403-4		Health and safety issues covered by formal agreements with trade unions				SR P. 32 Occupational health and safety
404 Training and education
103-1		Explanation of the material topics and its boundaries				SR P. 28 Employability - Management approach
103-2		The management approach and its components				SR P. 28 Employability - Management approach
103-3		Evaluation of the management approach				SR P. 28 Employability - Management approach
404-1		Average hours of training per year per employee				SR P. 30 Average number of hours of training and further education per year and employee
404-2		Programs for upgrading employee skills and transition assistance programs				SR P. 28 Employability
404-3		Percentage of employees receiving regular performance and career development reviews				SR P. 30 Evaluating performance and professional development; SR P. 35 Total workforce in Switzerland; MC P. 27 Collective employment agreement (CEA)
405 Diversity and equal opportunity
103-1		Explanation of the material topics and its boundaries				SR P. 30 Diversity and equal opportunities - Management approach
103-2		The management approach and its components				SR P. 30 Diversity and equal opportunities - Management approach
103-3		Evaluation of the management approach				SR P. 30 Diversity and equal opportunities - Management approach
405-1		Diversity of governance bodies and employees				CG P. 72 4 Board of Directors; CG P. 86 5 Group Executive Board; SR P. 35 Total workforce in Switzerland
405-2		Ratio of basic salary and remuneration of women to men				MC P. 28 Employee remuneration; SR P. 28 Remuneration, equal pay; SR P. 35 Total workforce in Switzerland
406 Non-discrimination
406-1		Incidents of discrimination and corrective actions taken				SR P. 31 Cases of discrimination and measures taken; SR P. 39 Audit results - number of issues; No incidents of discrimination reported.
407 Freedom of association and collective bargaining
407-1		Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk				Covered mutually thanks to agreed peace obligation pursuant to CEA.
408 Child labour
408-1		Operations and suppliers at significant risk for incidents of child labour				SR P. 36 Main risk factors in the supply chain
409 Forced or compulsory labour
409-1		Operations and suppliers at significant risk for incidents of forced or compulsory labour				SR P. 36 Main risk factors in the supply chain
412 Human rights assessment
412-1		Operations that have been subject to human rights reviews or impact assessments				No new company locations in 2019.
412-2		Employee training on human rights policies or procedures				SR P. 22 Corporate ethics
412-3		Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening				The Corporate Responsibility Contract Appendix (CRV) is part of all contracts.
414 Supplier social assessment
103-1		Explanation of the material topics and its boundaries				SR P. 36 Fair supply chain - management approach
103-2		The management approach and its components				SR P. 36 Fair supply chain - management approach
103-3		Evaluation of the management approach				SR P. 36 Fair supply chain - management approach
414-1		New suppliers that were screened using social criteria				SR P. 39 Audits
414-2		Negative social impacts in the supply chain and actions taken				SR P. 39 Audits; SR P. 36 Main risk factors in the supply chain
415 Public policy
415-1		Political contributions				SR P. 58 Responsibility towards the society; Swisscom is politically and confessional neutral and doesn’t support financially political parties.
416 Customer health and safety
416-1		Assessment of the health and safety impacts of product and service categories				SR P. 55 Mobile telephony and society; SR P. 26 Media protection for minors and promoting media skills
416-2		Incidents of non-compliance concerning the health and safety impacts of products and services				Relevant health standards for the mobile network are contained in the ICNIRP Guidelines and, in particular, the ONIR. SR P. 57 Compliance with ONIR limits and certification of the quality assurance system; SR P. 23 Compliance management; No violations of relevant health standards or standards on product labelling detected in 2019.
417 Marketing and labelling
417-1		Requirements for product and service information and labelling				SR P. 57 Duty to provide information on products offered at points of sale; Not relevant for Switzerland, except with respect to Ordinance on the Disclosure of Prices.
417-2		Incidents of non-compliance concerning product and service information and labelling				SR P. 23 Compliance Management; Concerning labelling and user information, formal deficiencies were found for two products, which led to a warning.
417-3		Incidents of non-compliance concerning marketing communications				SR P. 24 Responsible marketing; No violations in connection with marketing and communication detected in 2019.
418 Customer privacy
103-1		Explanation of the material topics and its boundaries				SR P. 57 Data protection
103-2		The management approach and its components				SR P. 57 Data protection
103-3		Evaluation of the management approach				SR P. 57 Data protection
418-1		Substantiated complaints concerning breaches of customer privacy and losses of customer data				SR P. 57 Data protection In two incidents, there were substantiated complaints from external parties regarding breaches of customer data protection. An incident of data loss in connection with customer data.
419 Socioeconomic compliance
103-1		Explanation of the material topics and its boundaries				SR P. 23 The Group's precautionary principle
103-2		The management approach and its components				SR P. 23 Compliance management
103-3		Evaluation of the management approach				SR P. 23 Compliance management
419-1		Non-compliance with laws and regulations in the social and economic area				SR P. 23 Compliance management MC P. 18 Legal environment