Stakeholder involvement

Swisscom fosters dialogue with its most im­por­tant stakeholder groups both online and in person. The stake­hold­ers selected are chosen based on the themes relevant to the sustainability strategy. The stake­hold­ers surveyed have to be active in the core Swiss market. In 2019, as in previous years, Swisscom acknowl­edged the concerns of the various stakeholder groups and, for instance, took them into account in the im­ple­men­ta­tion of its current sustainability strategy. In order to ensure the proximity to and continuous contact with the individual stakeholder groups, Swisscom set up its stakeholder group management as follows.