Reporting: procedure and organisation
- Customers: surveys on topics including customer satisfaction (Annual Report, page 34).
- Shareholders and external investors: discussions on financial topics (revenue, dividends, etc.) at the Annual General Meeting on 2 April 2019 or at road shows (Financial Report). Swisscom also had contact with SRI fund managers or investors, e.g. in relation to governance topics or finance issues (“green bonds”).
- Public authorities: dialogue with municipal authorities and other stakeholder groups regarding the topic of antennas and transmitter stations (2019: 265 dialogues), with cantonal authorities (once each per canton) and with members of parliament (twice a year) on topics such as roaming, the FTTH roll-out and the ICT environment.
- Suppliers: Swisscom maintains commercial relationships with its suppliers and further contacts within the framework of self-assessments and audits (see under “Fair supply chain” in the section on more for people in the Sustainability Report).
- Employees and Employee Representation Committees: Swisscom meets once a month with the trade unions and the seven Employee Representation Committees to discuss various topics, as laid down in the collective employment agreement (CEA) or stipulated in the Co-Determination Act. There are also two plenary meetings of the Employee Representation Committees every year. Topic-specific ad-hoc meetings are also held that are organised in accordance with the participation table in the CEA (see page 27 of the Annual Report).
- Partners and NGOs: an exchange with various partners took place within the framework of individual projects in the year under review.
The reporting process comprises the company brochure “2019 at a glance”, the Annual Report, the Sustainability Report and the Climate Report. The Annual Report and the Sustainability Report are subject to the same internal validation stages. They are validated by the Disclosure and Review Committees and acknowledged by the Audit Committee to ensure the quality of the disclosures. The Sustainability Report and the Climate Report are independently verified by Société Générale de Surveillance (SGS). Swisscom also voluntarily chose the opting-in option and registered its Sustainability Report with SIX Exchange Regulation AG. Fastweb, the Italian subsidiary of Swisscom, publishes its own Sustainability Report and follows the “Core” option in the GRI standards.