Products and services in Italy

In the residential customer segment, Fastweb has focused on transparency and simplicity in both the fixed and mobile markets. It introduced ad­di­tional services in 2021 to further strengthen its Fixed-Mobile convergent business as well as its Go-To-Market approach. In the fixed network segment, Fastweb newly im­ple­mented 5G FWA (Fixed Wireless Access) in order to offer its cus­tomers bandwidths comparable to fibre-optic cables in locations where FTTH coverage is not yet available. Fastweb also launched the ‘NeXXt’ Internet box, which is the first Wi-Fi 6 router with the Alexa voice assistant built-in. This innovative Internet box transforms the Wi-Fi network into a home’s ‘digital heart’. In the mobile segment, Fastweb first launched 5G services in Milan, Bologna, Rome and Naples. It subsequently extended 5G coverage to Italy’s main city centres to provide the best possible data speeds to its mobile cus­tomers. This earned Fastweb top rankings in terms of customer satisfaction in the area of mobile com­mu­ni­ca­tions– and the company held on to its leading position in terms of satisfaction among its fixed-network cus­tomers.

Fastweb has maintained its leading position in the business cus­tomers segment, mainly in the corporate business segment, where Fastweb has a broad­band market share of 34.5%. Fastweb’s market share grew to 46% within the public administration segment, partly as a result of the successful conclusion of national public framework contracts for wireline and ICT services. In order to expand its service offering in the ICT and security market, Fastweb acquired a 100% stake in Cutaway and a 70% stake in 7Layers in 2020. Fastweb has increased its au­ton­omy through these two acquisitions. Not only is it now able to offer end-to-end cloud solutions, but is expanding its cybersecurity-related expertise.

To take ad­van­tage of business op­por­tu­ni­ties in the public cloud, where telecom­mu­ni­ca­tions service providers have limited reach, partnering with a hyperscaler is essential. Fastweb 2021 has therefore partnered with global leader Amazon Web Services (AWS) to provide its cus­tomers with a multicloud offering through AWS’s Restack programme and further expand both its customer base and portfolio in the process.

Fastweb also launched its own 5G mobile service for business cus­tomers, marking another step towards a fully convergent digital offering.

In the wholesale market, Fastweb successfully provides ultra-fast broad­band services to residential and business cus­tomers of Sky, WindTre, BT, Linkem, Tiscali and other com­pa­nies.