Material issues

Our activities have an impact on our social, ecological and economic en­vi­ron­ment. At the same time, our company is shaped by this en­vi­ron­ment and our stake­hold­ers. Every year, we identify the sustainability issues in this network of relationships that are considered relevant or very relevant for our stake­hold­ers and for us. We involve the interest groups in this process. This approach ensures that the strategic focus of our work for us, our stake­hold­ers and our en­vi­ron­ment is consistent and in line with current de­vel­op­ments. For each major topic, we prepare a management approach, which we include in the relevant chapter of this report.

Materiality for stake­hold­ers
Materiality for Swisscom
  • Employability
  • Work stress and resilience
  • Climate protection
  • Circular economy
  • Data protection
  • Diversity and equal op­por­tu­ni­ties
  • Media protection for minors and media skills
  • Mobile tele­phony and society
  • Risk factors in the supply chains
  • Accessibility
  • Corporate ethics
  • Energy efficiency
  • Dismantling of network in­fra­struc­ture
  • Net­work expansion
very relevant

Com­mu­ni­ca­tion with our stake­hold­ers during the year under review confirmed to us that the topics depicted in the matrix are still the right ones from a stakeholder and corporate perspective. Accordingly, we have not made any changes to the classification of the topics. Nor have any new topics been added or removed. The most im­por­tant observations, trends and de­vel­op­ments confirm the classification of topics in the materiality matrix:

The im­por­tance of expansion plans relating to the 5G generation of mobile com­mu­ni­ca­tions in society and with the regulator has remained unchanged in the year under review. Accordingly, we have moved the topic of mobile com­mu­ni­ca­tions and society to the quadrant at the top right.

Customer ex­pec­ta­tions on the topic of the circular economy are increasing, which is why we continue to list this among the very relevant topics.