Employees in Switzer­land

Digitisation presents many op­por­tu­ni­ties as well as great challenges for employees and com­pa­nies. To take ad­van­tage of these op­por­tu­ni­ties and to overcome the challenges re­quires motivated employees who use their individual skills and experience to inspire people in the networked world. Swisscom helps its employees develop their skills and provides them with five training and de­vel­op­ment days a year for this purpose to ensure that its employees continue to have the required skills and resources going forward. The One Swisscom Academy offers a wide range of training and de­vel­op­ment op­por­tu­ni­ties. For the most part, the One Swisscom Academy relies on digitalised learning methods, thanks to which employees can build their knowl­edge irrespective of location and time. The offerings are designed to develop skills that are needed now and in the future, as well as to strengthen employees’ employability.

Swisscom positions itself on the ICT job market as an attractive employer, offering its employees the op­por­tu­nity to assume responsibility, utilise their potential and further develop their professional skills. Swisscom staff are employed under private law on the basis of the Code of Obligations. Swisscom management employees in Switzer­land are subject to general terms and conditions of em­ploy­ment, while all other employees are subject to Swisscom’s Collective Em­ploy­ment Agreement (CEA). The terms and conditions of em­ploy­ment exceed the minimum standard defined by the Code of Obligations. In the year under review, 98.6% of the employees in Switzer­land were on open-ended contracts (prior year: 98.1%). Part-time employees made up 21.6% (prior year: 21.4%). The fluctuation rate, rep­re­sent­ing departing employees in Switzer­land, was 6.2% of the workforce (prior year: 7.8%). Further in­for­ma­tion on HR matters can be found in the Sus­tain­abil­ity Report.


The Covid-19 pandemic presented Swisscom with a multitude of challenges yet again in the year under review. However, experience gained in 2020 helped the company react swiftly and in a targeted manner. Swisscom’s Covid-19 task force con­tin­u­ously analysed the situation and – both quickly and transparently – informed the company internally about any decisions taken. Swisscom adapted its mea­sures to the current circumstances as well as the regulations of the Federal Office of Public Health (FOPH) or the Federal Council on an ongoing basis.

In the days when working from home was mandatory, over 80% of employees – even those in the call centres –worked from home.

Swisscom plays a pioneering role in flexible working through­out Switzer­land. Even before the Covid-19 pandemic, working from home, on the road or at different locations was very popular and widespread among Swisscom staff. Employees appreciate the flexibility, the elimination of commuting and a better work-life balance. Swisscom will continue to promote and expand flexible working models in the future. However, meeting regularly in the office and thus main­tain­ing an informal exchange remains im­por­tant for Swisscom employees.