Swisscom is the Swiss market leader for mobile telecom­mu­ni­ca­tions, fixed-line tele­phony and tele­vi­sion. We also occupy a significant market position in various IT business segments. In Italy, our subsidiary Fastweb offers fixed-line and mobile com­mu­ni­ca­tions services. The explanations in this report relate to Swisscom’s business excluding Fastweb.

Swisscom operates in a dynamic en­vi­ron­ment. Megatrends such as digitisation are rapidly changing our society and economy. Customer needs and ex­pec­ta­tions of Swisscom are changing, while con­nec­tiv­ity and data volumes are growing steadily. These de­vel­op­ments shape and change our society and economy and influence our activities. The global Covid-19 pandemic has once again accelerated digitisation. This is becoming increasingly prevalent in all areas of life. Today, part of the value creation is done from home, online channels are increasingly used for shopping and making contacts, as well as for contactless payments.

Our stake­hold­ers place high demands on us in terms of sustainability. Working together with them, we identify key issues each year on which we will focus when implementing the sustainability strategy. Through the annual review, we ensure that our commitment keeps pace with current de­vel­op­ments and challenges in the economy, politics and society.

In addition to the ex­pec­ta­tions of stake­hold­ers and Swiss legislation, the United Nations Agenda 2030 with its 17 Sus­tain­able De­vel­op­ment Goals defines the framework of our Sus­tain­abil­ity Strategy. It is the first holistic framework for en­vi­ron­mentally, socially and economically sustainable de­vel­op­ment in the public and private sectors. Every time we make progress in our priority areas, we contribute to achieving these goals.

In implementing our sustainability strategy, we are committed to transparency and dialogue with the public.