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Annual Report 2021

Annual Report 2021

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Annual Report 2021

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Table of contents for the Annual Report 2021 report

Shareholders' letterIntroduction

2021 in review KPIs Business overview

Management Commentary

Strategy and environment

Targets and achievement of targets in 2021 General conditions and market environment Swisscom Group Goals Strategy for Switzerland Strategy in Italy Sustainability

Infrastructure in Switzerland Infrastructure in Italy

Employees in Switzerland Employees in Italy

Brands, products and services

Swisscom brands Products and services in Switzerland Products and services in Italy Customer satisfaction

Innovation and development

Innovation as a key driver of business performance Innovation focused on specific topics

Financial review

Alternative performance measures Summary Segment results Depreciation and amortisation, non-operating results Income taxes Cash flows Capital expenditure Net asset position Financial outlook Value-oriented business management Statement of added value

Swisscom share Dividend policy Credit ratings and financing

Risk situation Risk factors

Corporate Governance and Remuneration Report

Corporate Governance

1 Principles 2 Group structure and shareholders 3 Capital structure 4 Board of Directors 5 Group Executive Board 6 Remuneration, shareholdings and loans 7 Shareholders’ participation rights 8 Change of control and defensive measures 9 Auditor 10 Information policy 11 Financial calendar

Letter from the Chair of the Compensation CommitteeRemuneration Report

1 Governance 2 Remuneration of the Board of Directors 3 Remuneration of the Group Executive Board 4 Other remuneration Report of the statutory auditor

Consolidated Financial Statements

Consolidated statement of comprehensive income Consolidated balance sheet Consolidated statement of cash flows Consolidated statement of changes in equityNotes to the consolidated financial statements

General information and changes in accounting policies 1 Operating performance 2 Capital and financial risk management 3 Operating assets and liabilities 4 Employees 5 Scope of consolidation 6 Other disclosures

Report of the statutory auditor

Further Information

Financial statements Swisscom Ltd

General information Income statement Balance sheet Further information Proposed appropriation of retained earnings

Five-year review

Sustainability Report

2021 in review Stakeholders’ letter

Environment and sustainability strategy

Environment Sustainability Strategy 2025 Value chain Group of stakeholders Material issues Swisscom’s contribution to the SDGs Corporate responsibility governance Corporate ethics Management approaches within the Group Targets Table

Our supply chains

Fair and environmentally sustainable supply chains

Ready for people

Digitisation and competent media use Training support and other measures Accessibility Employees

Ready for the environment

Climate protection and energy efficiency Use of resources and circular economy Overall assessment of 2021

Ready for Switzerland

Broadband coverage Mobile telephony and society Data protection Responsibility towards society

About this report

Scope of the report Reporting SGS verification GRI Index

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Risks

Changes in competition, customer behaviour, technologies and the regulatory framework are drivers of risk. Swisscom uses opportunities and minimises risks by adapting its business model, innovating and undergoing transformation. Its risk management system is responsible for protecting the value of the company based on measures introduced at an early stage.