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Segment results

In CHF million, except where indicated   2021   2020   Change
Net revenue
Residential Cus­tomers   4,592   4,560   0.7%
Business Cus­tomers   3,058   3,100   –1.4%
Wholesale 1   971   976   –0.5%
In­fra­struc­ture & Support Functions   76   83   –8.4%
Intersegment elimination   (464)   (469)   –1.1%
Swisscom Switzer­land   8,233   8,250   –0.2%
Fastweb   2,583   2,470   4.6%
Other Operating Segments   1,033   1,014   1.9%
Intersegment elimination   (666)   (634)   5.0%
Revenue from external cus­tomers   11,183   11,100   0.7%
             
Operating income before de­pre­ci­a­tion and amor­ti­sa­tion (EBITDA)
Residential Cus­tomers   2,771   2,698   2.7%
Business Cus­tomers   1,287   1,348   –4.5%
Wholesale   525   524   0.2%
In­fra­struc­ture & Support Functions   (1,131)   (1,104)   2.4%
Intersegment elimination   1      
Swisscom Switzer­land   3,453   3,466   –0.4%
Fastweb   892   840   6.2%
Other Operating Segments   166   184   –9.8%
Rec­on­cil­i­a­tion pension cost 2   14   (65)    
Intersegment elimination   (47)   (43)   9.3%
Operating income before de­pre­ci­a­tion and amor­ti­sa­tion (EBITDA)   4,478   4,382   2.2%
1 Incl. intersegment recharges of services performed by other network providers.
2 Operating income of segments includes ordinary employer con­tri­bu­tions as pension fund expense. The difference to the pension cost according to IAS 19 is recog­nised as a rec­on­cil­i­a­tion item.

Swisscom’s reporting focuses on the operating divisions Swisscom Switzer­land and Fastweb. The other business divisions are grouped together under Other Operating Segments. Swisscom Switzer­land comprises the customer segments Residential Cus­tomers, Business Cus­tomers and Wholesale, along with the In­fra­struc­ture & Support Functions business division. Fastweb is a telecom­mu­ni­ca­tions provider for residential and business cus­tomers in Italy. Other Operating Segments primarily comprises the Digital Business division, Swisscom Broadcast Ltd (radio transmitters) and cablex Ltd (network con­struc­tion and main­te­nance).

For its services, the In­fra­struc­ture & Support Functions business division does not charge any network costs or management fees to other segments. All other services between the segments are charged at market prices. Net­work costs in Switzer­land are budgeted, mon­i­tored and controlled by the In­fra­struc­ture & Support Functions segment, which is managed as a cost centre. For this reason, no revenue is credited to the In­fra­struc­ture & Support Functions segment within the segment reporting, with the exception of the rental and administration of buildings and vehicles. The results of the Residential Cus­tomers, Business Cus­tomers and Wholesale segments thus correspond to a contribution margin before network costs.