New human resources operating model

The Swisscom Group's human resources organisation has implemented a new operating model aligned with the Group-wide governance adjustment as of 1 April 2025. The aim of the new structure is to strengthen Group Human Resources as a strategic partner for Group-wide and country-specific issues and to bring human resources activities for Switzerland and Italy together under one roof.

The new structure is divided into the following units: the Group-wide ‘Employee Journeys’ that are responsible for end-to-end processes in the fields of ‘Rewards & Recognition’, ‘Organisation & People Development’, ‘Talent & Performance Development’ and ‘Digital & Analytics’. The country-specific units in Switzerland and in Italy are responsible for talent acquisition, human resources operational services, business partnering and the implementation of all human resources processes.

The new human resources operating model aims to create strong business and employee experiences and to put people at the centre of all activities. It represents an integrated human resources organisation that combines Group-wide standardisation, ambition and efficiency with local proximity and alignment with business needs. It also reflects the Group-wide values introduced in the year under review to serve as guiding principles for Swisscom’s identity, culture and conduct: ‘Spark Passion’, ‘Aim High’ and ‘Stand True’.