Business model and value chain
The Swisscom Group provides its residential, business and wholesale customers with a broad portfolio of products and services in the areas of mobile communication, broadband, TV and IT services in Switzerland and Italy. On behalf of the Swiss Confederation, it ensures universal service provision and provides all sections of the Swiss population with a basic range of telecommunications services.
The Group’s value chain encompasses different activities and resources as well as direct and indirect business relationships. Its upstream supply chain primarily involves procurement from a range of suppliers. Own business activities and operating segments depend on a combination of resources and infrastructures, including vehicle fleets, energy supply and human resources. Downstream, Swisscom Group offers a broad portfolio of products and services to customers and society. Impacts, risks and opportunities arise across the entire value chain with both impact materiality and financial materiality, related to a range of stakeholders. The next page offers an overview of the Swisscom Group’s value chain.
