Table of contents for the Rapporto di gestione 2025 report

Introduzione
Cifre principaliPunti salientiCosa è significato «Innovators of Trust» nel 2025?
Un’IA di 
cui fidarsiLa colonna portante del futuro digitaleUn nuovo ­operatore leader in ItaliaInsieme verso 
lo zero netto
Lettera agli azionisti
Mercato dei capitali
Azione SwisscomPolitica dei dividendiStrategia di finanziamento
Commento del management
Modello di businessPanoramica sul Gruppo
Acquisizione di Vodafone ItaliaOrganizzazione e strutturaBrand di SwisscomSegmenti operativi
Contesto e strategia commerciale
Contesto economicoContesto giuridicoMercato delle telecomunicazioni e delle tecnologie dell’informazioneObiettivi e strategia del Gruppo
Infrastruttura
Infrastruttura in SvizzeraInfrastrutture in Italia
Sistema di gestione finanziaria
Key Performance Indicator per i risultati finanziariKey Performance Indicator per la posizione finanziariaObiettivi finanziari e raggiungimento degli obiettivi nel 2025
Personale
Nuovo modello operativo per le risorse umanePersonale in SvizzeraPersonale in Italia
Prodotti e servizi
Segmento SvizzeraSegmento ItaliaSegmento altri
Innovazione e sviluppo
Condurre gli affari promuovendo sicurezza, fiducia, intelligenza artificiale e innovazionePrincipali ambiti di innovazione
Gestione dei rischi
Valutazione della situazione generale di rischioSistema di gestione del rischio d’impresaProcesso di gestione del rischioProgressi e prospettiveRischi principali
Andamento degli affari
Misure di performance alternativeKPI GruppoKPI segmentiRiepilogoAmmortamenti, risultati non operativiOnere fiscale sull’utileFlussi di cassaInvestimentiPosizione patrimoniale nettaDichiarazione di valore aggiunto
Prospettive finanziarie
Corporate governance
1 Principi generali2 Struttura del Gruppo e azionisti
2.1 Struttura del Gruppo2.2 Principali azionisti2.3 Partecipazioni incrociate
3 Struttura del capitale
3.1 Capitale3.2 Azioni, buoni di partecipazione e buoni di godimento3.3 Limitazioni alla trasferibilità e alle registrazioni di interposte persone3.4 Obbligazioni convertibili, prestiti obbligazionari e opzioni
4 Consiglio d’amministrazione
4.1 Membri del Consiglio d’amministrazione4.2 Formazione, attività professionali e affiliazioni4.3 Composizione del Consiglio d’amministrazione4.4 Indipendenza4.5 Elezione e durata del mandato4.6 Pianificazione della successione4.7 Sviluppo costante e formazione continua4.8 Presidente del Consiglio d’amministrazione4.9 Organizzazione interna e metodi di lavoro4.10 Comitati del Consiglio d’amministrazione4.11 Assegnazione delle funzioni4.12 Strumenti di reporting e controlling del ­Consiglio d’amministrazione in relazione alla Direzione aziendale del Gruppo
5 Direzione aziendale del Gruppo
5.1 Membri della Direzione aziendale del Gruppo5.2 Affiliazioni5.3 Accordi di gestione
6 Retribuzione, partecipazioni e prestiti7 Diritti di partecipazione degli azionisti
7.1 Limitazioni dei diritti di voto e deleghe7.2 Requisiti legali per il quorum7.3 Convocazione dell’Assemblea generale ordinaria e punti all’ordine del giorno7.4 Rappresentanza all’Assemblea generale ordinaria7.5 Iscrizione nel registro delle azioni
8 Modifica del controllo e misure difensive9 Ufficio di revisione
9.1 Processo di selezione, durata e condizioni del mandato del revisore incaricato9.2 Spese di revisione e costi aggiuntivi9.3 Vigilanza dei revisori
10 Politica dell’informazione11 Calendario finanziario12 Periodi di sospensione delle negoziazioni
Resoconto delle retribuzioni
Lettera del presidente della commissione Retribuzione1 Governance
1.1 Principi generali1.2 Ripartizione delle responsabilità tra Assemblea generale ordinaria, Consiglio d’amministrazione e commissione Retribuzione1.3 Nomina, composizione e modalità di lavoro 
della commissione Retribuzione
2 Retribuzione del Consiglio d’amministrazione
2.1 Principi generali2.2 Elementi di retribuzione2.3 Retribuzione totale (revisionato)2.4 Requisito di partecipazione azionaria minima2.5 Partecipazioni dei membri del Consiglio ­d’amministrazione (revisionato)
3 Retribuzione della Direzione aziendale del Gruppo
3.1 Principi generali3.2 Elementi di retribuzione3.3 Retribuzione totale3.4 Requisito di partecipazione azionaria minima3.5 Partecipazioni dei membri della Direzione aziendale del Gruppo (revisionato)3.6 Contratti d’impiego3.7 Clawback e malus
4 Altre retribuzioni (revisionato)
4.1 Retribuzione supplementare4.2 Retribuzione degli ex membri del Consiglio ­d’amministrazione o della Direzione aziendale del Gruppo e di loro parti correlate4.3 Prestiti e crediti concessi
5 Attività presso altre società 
(revisionato)
5.1 Consiglio d’amministrazione5.2 Direzione del Gruppo
6 Rappresentanza di genere (revisionato)Relazione del revisore dei conti
Sustainability Statements
The big picture
ESG ratings and awardsSwisscom Group’s contribution to the SDGs
Double materiality assessment
Business model and value chain
StakeholdersCorporate responsibility governanceEnvironment
Climate change (E1)
Transition plan for net zero 2035PoliciesReducing Scope 1 emissionsReducing Scope 2 emissionsReducing Scope 3 emissionsTargetsEnergy consumption and mixGHG emissionsBeyond value chain mitigation (BVCM)Avoided emissionsClimate resilience analysis
Resource use and circular economy (E5)
PoliciesActions on circular economyTargetsOutflows of resources and waste
Social
Own workforce (S1)
Working conditions and work-life balanceHealth and safetyDiversity, equity and inclusionTraining and skills development
Workers in the value chain (S2)Consumers and end users (S4)
Data protection, security and ethicsMedia literacy and protection of childrenNetwork access and expansion
Governance
Business conduct (G1)
Corporate cultureAnti-corruptionSupplier management
Annex and methodological note
Basis for preparationPolicy overviewReporting standards and frameworks
Independent Assurance Report
Financial Statements
Consolidated financial statements Swisscom Group
Consolidated statement of comprehensive incomeConsolidated balance sheetConsolidated statement of cash flowsConsolidated statement of changes in equityNotes to the consolidated financial statements
General information and changes in accounting policies1 Operating performance2 Capital and financial risk management3 Operating assets and liabilities4 Employees5 Scope of consolidation6 Other disclosures
Report of the statutory auditor
Financial statements of Swisscom Ltd
Income statementBalance sheetGeneral disclosuresFurther disclosuresProposed appropriation of retained earnings
Five-year review

General information and changes in accounting policies

General disclosures

The Swisscom Group (hereinafter referred to as Swisscom) provides telecommunications services. It operates mainly in Switzerland and Italy. The consolidated financial statements for the year ended 31 December 2025 comprise Swisscom Ltd, as the holding company, and its subsidiaries. Swisscom Ltd is a public limited company with special status under Swiss law and has its registered office in Ittigen (Berne). Its address is: Swisscom Ltd, Alte Tiefenaustrasse 6, 3048 Worblaufen. Swisscom is listed on the SIX Swiss Exchange. The number of issued shares is unchanged from the prior year and totals 51,801,943. The shares have a nominal value of CHF 1 and are fully paid-up. Each share entitles the holder to one vote. The majority shareholder of Swisscom Ltd remains, as in the prior year, the Swiss Confederation (’the Confederation’). The Confederation is obligated by current law to hold the majority of the capital and voting rights. The Board of Directors of Swisscom approved the issuance of these consolidated financial statements on 11 February 2026. No material events after the reporting date have occurred to date. The consolidated financial statements are subject to approval by the shareholders of Swisscom Ltd at its Annual General Meeting to be held on 25 March 2026.

Acquisition of Vodafone Italia

Swisscom acquired Vodafone Italia at the end of 2024. In the consolidated financial statements as at 31 December 2024, the business combination was provisionally recognised, since not all the information required to determine the fair values of the acquired assets and liabilities was available when Swisscom’s consolidated financial statements were prepared. The purchase price allocation was finalised as at 31 December 2025. Following the acquisition of Vodafone Italia, Swisscom changed its segment reporting and goodwill was reallocated accordingly. See Notes 1.1, 3.4 and 5.3.

Basis of preparation

The consolidated financial statements of Swisscom have been prepared in accordance with the IFRS Accounting Standards, and in compliance with the provisions of Swiss law. The reporting period covers twelve months. The consolidated financial statements are presented in Swiss francs (CHF), which is the functional currency of Swisscom Ltd. Unless otherwise noted, all amounts are stated in millions of Swiss francs. The consolidated financial statements have been prepared on a historical cost basis, except where a standard or interpretation requires a different measurement basis for specific items, as disclosed in the related accounting policies. Material accounting policies relevant for understanding the consolidated financial statements are described in the respective notes to the financial statements.

Significant judgements, estimates and assumptions in applying the accounting policies

The preparation of consolidated financial statements is dependent upon assumptions and estimates being made in applying the accounting policies, for which management can exercise a certain degree of judgement. In particular, this concerns the following positions:

Description Further information
Leases Note 2.3
Property, plant and equipment Note 3.2
Intangible assets Note 3.3
Goodwill Note 3.4
Provisions for asset retirement obligations Note 3.5
Defined benefit plans Note 4.3
Income taxes Note 6.1
New and amended IFRS Accounting Standards and Interpretations

For the first time, Swisscom applied the amendments to IAS 21 (’The Effects of Changes in Foreign Exchange Rates’: lack of exchangeability), which are effective for annual periods beginning on or after 1 January 2025. These amendments had no material impact on the results or financial position of Swisscom. Further information regarding the changes to IFRS Accounting Standards which must be applied in 2026 or later are set out in Note 6.4.

Voluntary changes in accounting policies

Swisscom purchases various access lines from other network operators and uses these lines to connect its end customers. Until 31 December 2024, Swisscom classified some of these access lines as leases in accordance with IFRS 16 ’Leases’, with the exemption for low-value assets applied. Accordingly, no right-of-use assets or lease liabilities were recognised for these access lines, and the related costs were recognised as indirect costs within operating expenses. Following the acquisition of Vodafone Italia at the end of 2024, Swisscom changed its lease accounting policy across the Group. As a result, the exemption for low-value assets is no longer to be applied. This change results in a more relevant and better presentation of access line leases in the consolidated financial statements and increases comparability with the peer group from the telecommunications sector. The prior year’s comparatives have been restated accordingly. For the financial year 2024, this change reduced direct costs by CHF 412 million and increased depreciation of right-of-use assets by CHF 410 million and interest expense on lease liabilities by CHF 2 million.

Based on recent changes in accounting standards, Swisscom has reviewed its revenue recognition policy for streaming services with a minimum purchase commitment. Until 31 December 2024, the minimum purchase commitment was considered as an indicator in assessing whether Swisscom acts as principal or agent. Accordingly, certain streaming service contracts were presented on a gross basis. Following the review, all streaming service contracts are recognised on a net basis from 2025 onwards. The prior year’s comparatives have been restated accordingly. This change reduced both revenue and direct costs for the 2024 financial year by CHF 19 million each.

In addition, Swisscom has reviewed the classification and presentation of direct and indirect costs. The review primarily resulted in changes to the classification of allowances for receivables and contract assets. Starting from 2025, these allowances are presented as direct costs. Previously, these costs were reported within indirect costs. The change improves the presentation of Swisscom’s cost structure and supports management and planning of direct and indirect costs. The prior year’s comparatives have been restated accordingly. The reclassification increased direct costs and reduced indirect costs for the 2024 financial year by CHF 53 million each.

Effects of changes in accounting policies
In CHF million 1.1.2024 reported 1.1.2024 restated 31.12.2024 reported 31.12.2024 restated
Balance sheet
Right-of-use assets 1,972 2,033 4,129 4,365
Trade payables 1,611 1,560 2,698 2,647
Lease liabilities 1,915 2,028 3,677 3,965
Equity 11,622 11,621 12,155 12,154
In CHF million 2024 reported 2024 restated
Income statement
Revenue 11,036 11,017
Direct costs (2,972) (2,594)
Other operating expense (1,727) (1,674)
Depreciation of right-of-use assets (261) (671)
Interest expense on lease liabilities (48) (50)
Net income 1,541 1,541
Comprehensive income 1,681 1,681
Earnings per share
Basic and diluted earnings per share (in CHF) 29.77 29.77
Cash flow statement
Cash flow from operating activities 3,977 4,387
Cash flow from financing activities 6,819 6,409